INTRODUCTION:

• My objective is to obtain a position in an Information Technology organization where technical proficiency, customer satisfaction, troubleshooting skills and innovation are highly regarded.
• I am a Senior Level Systems Engineer with a wide variety of experience including, but not limited to high level customer support with mission critical applications, systems integration, performance analysis, and systems administration.
• Areas of expertise include:
• AIX Solaris Linux SunOS IRIX Reliant UNIX Windows
• Scripting TCP/IP SAN TimeFinder SRDF SYMCLI Storage Virt.
• Backup EMC Brocade Cisco McData

EXPERIENCE:

Confidential

• Owned and operated a successful small computer business in Brazil. Business was sold in order to return to the Confidential
• Installed and upgraded Windows, Linux, and apps on servers and PC's.
• Configured Home and office networks.
• Troubleshot and resolved customer problems LAN, Wi-Fi, file sharing, printer, applications .
• Managed inventory, finances, and personnel.

Confidential

Principal Software Engineer Technical Competitive Analysis Group

• Joined a team whose charter was to characterize behavior of storage systems. My objective was to define, implement, and execute methods of how storage virtualization impacts application performance. Also conducted analysis of competitive products in the high end space.
• Installed and maintained servers running RH Linux in a SAN environment.
• Conducted performance and feature characterization of EMC's Storage Virtualization product.
• Conducted performance and feature/functionality comparisons of competitive virtualization products which included Hitachi's UVM and IBM's SVC products.
• Defined, implemented, and performed I/O benchmark methodologies to measure impacts of virtualization services versus native storage.
• Presented unbiased findings to developers, senior management and field sales personnel.
• Assisted senior developers to remedy behavioral anomalies discovered during benchmarking.

Confidential

Senior Integration Engineer eLab

• Recruited to join a new organization eLab whose objective was to collaborate with server vendors in integration efforts of host, host applications, and storage components. Managed projects on three distinct vendor platforms.
• Integrated EMC storage systems with IBM's server platforms running AIX, Parallel Systems Support Programs PSSP , and General Parallel File System GPFS .
• Integrated EMC storage systems with SGI's Origin servers running IRIX.
• Integration tasks included error injection, crash recovery, induced outages, data migration, FC trace analysis in a SAN environment with SYMCLI, Control Center.
• Managed cooperative relationships with IBM and SGI engineering organizations.
• Lead team on RH Linux integration with EMC storage.
• Senior Integration Engineer eLab
• Integrated EMC's SRDF with Siemens's servers running the Reliant UNIX and RMS HA software.
• Provided systems administrative functions for internal systems.
• Provided technical assistance to corporate and field support organizations.

Confidential

Senior Systems Engineer Worldwide Technical Support

• Joined EMC worldwide technical support team to provide assistance to customers with system and application issues on their flagship open systems products.
• Provided on-site customer support for system installation, configuration and administrative training on EMC's network backup EDM and Hierarchy Storage Management HSM products.
• Diagnosed and resolved system and application problems in customer environments related to EDM and HSM products in a heterogeneous UNIX environment.
• Developed shell scripts as needed to enhance customer environment.
• Analyzed UNIX crash files for problem diagnosis.
• Managed technical escalation into the engineering organization, which had visibility to VP level
• Management.
• Provided system administrative support for internal systems.
• Managed the implementation of a new call tracking/management system Clarify .

Confidential

Senior Systems Support Analyst Regional Customer Support

• Hired to lead operating system support for the Northeast Regional Support team.
• Provided system support to Field Engineers and Customers on products running SunOS.
• Developed and instructed training courses and seminars related to the Operating System environment to Customers and Field Engineers.
• Developed and implemented a dial-in utility for remote problem resolution.
• Provided on-site customer support for software installation, system troubleshooting and LAN support for TCP/IP NFS, DNS, and YP .
• Developed Shell scripts sh/csh to customize system and user environments.
• Provided sales support for system and network configuration planning.

Confidential

Product Specialist - Third Party Software

• Provided systems and application support of third party software products on workstations and mini-computers running UNIX SVR1
• Performed application software conversions and documenting procedures.
• Developed and maintained graphic demonstrations using a FORTRAN subroutine graphics library package.
• Provided pre-sales support, which consisted of application demonstrations, and trade show support.
• Involved with evaluating third party CAD/CAM products.