SUMMARY:

• Excellent Customer Relations and Managerial skills, confident and poised in establishing rapport with clients and colleagues. Detailed and resourceful in the completion of projects with an ability to multitask and meet strict deadlines
• Extensive experience with Microsoft Operation Platforms Windows XP, 7, 8.1. MS Office 2007, Office 2010, Office 360. Windows Server 2003, Server 2008 R2, Exchange 2003, 2007, 2010. MS Lync, SCCM 2007/2012 Servers, MDT, SQL Server, WSUS Server, ODS, WDS, WAIK, Java, Oracle, KACE Server, VMware Go, VMware Vcenter Protect, Desktop Manage Engine, Altiris Deployment, Symantec Ghost, Acronis, Symantec Antivirus, MacAfee Malware, Nessus Network Auditing, Citrix, VPN, Blackberry Enterprise Server, VBScript, PowerShell, Admin Studio/InstallShield, VDI technology
• Extensive knowledge of Active Directory, GPO, DNS, DHCP, TCP/IP, WINS, WIM files, WIFI topology
• Proficient administering Trouble Ticketing Systems Remedy BMC, Clarify, Heat, and Track It
• On Hands experience all the major hardware Dell, IBM, HP, Blackberry, VTC, and many other vendors
• Proven ability to work with high profile clients at all levels
• Flexibility with the changes in the course of a day and switch gears at a moment's notice.
• Active DOD Secret Clearance

EXPERIENCE:

Confidential

SCCM Admin / Windows Migration Engineer

• Team Lead with Windows XP migration and readiness testing. This included conversion, configuration, and testing of applications and related impact analysis and support
• Support US Naval Medical Centers Windows XP migration to Windows 7 via SCCM 2007/2012 at various Navy Hospitals locations Quantico Marine Base, Washington Navy Yard, 29 Palms Marine Base Etc.
• Create, Test, and Deployed Medical Center desktop images via SCCM, PXE methods
• Administered SCCM servers for client/agent installation, software distribution, creation of advertisements and collections, hardware/software inventory, and software metering
• Preparing images for automated deployment using Microsoft SCCM and OSD
• High Level of knowledge and extensive experience of Microsoft Deployment Toolkit MDT 2008 -2012, creating custom solutions for complex environments.
• Participated in the planning, testing and implementation of SCCM 2007 R3/2012 software distribution and centralized desktop management
• Provided 2nd level infrastructure support, and assisted in the Maintenance and Troubleshooting of SCCM Server and Client Workstations
• Possess good understanding of the SCCM infrastructure including Boundaries, Site Server Roles, and parent/child relationships in order to troubleshoot SCCM related issues

Confidential

SCCM Admin / Windows Support Lead

• Responsible for overall functionality of the USITC Desktop operations consisting of 2500 clients
• Plan, implemented and supervise Windows XP migration to Windows 7 agency wide
• Devolved and Test agency desktop images in accordance to FDCC/NIST/USGCB/GPO guidelines
• Deploy agency desktop images via SCCM, PXE, and Symantec Ghost
• Develop, implement and management of software patches and updates to agency workstation and laptop via SCCM 2007/2012, WSUS, and Desktop Manage Engine
• Develop, Customize, and repackage COTS and GOTS vendors software using Admin Studio/InstallShield, and other MS tools to create customized Windows Installer MSI packages
• Desktop Deployment Execute desktop deployments without productivity or data loss
• Perform software and hardware Scan Audits on workstations for Vulnerabilities, unauthorized use, licensing violations, and asset management
• Provide supervision of all Desk-Side support personnel
• Coordinate responsibilities of technicians to achieve the most efficient use of resources
• Develop and implement effective problem management and resolution processes to meet agency SLA timelines base on BMC tickets and reports
• Demonstrated experience working cooperatively with USITC support professionals,
• departments, divisions, and upper management

Confidential

Network/ KACE Administrator -

• Provide Network Administration and Level II Desktop Support for PEO EIS Headquarter
• Create, administer users Network, Exchange 2007, BES accounts in Active Directory
• Part of a team responsible for the installation, development, implementation of Windows 2003 Servers, XP / Vista workstation, network printers, and other network peripherals
• Install system wide Enterprise Software and Updates via KACE Server reducing desk side visits
• Create, Impairment, and Administer PEO EIS Trouble Ticket system via KACE Server, deceasing desk side response and resolution time
• Manage network rights, and access to systems and equipment
• Develop network Backup and Recovery procedures
• Planning and implementing Disaster Recovery procedures
• Documents and analyzes system Anomalies to ensure optimum equipment performance
• Monitor network and device activities using software and hardware tools

Confidential

IMCEN Tier II Support / Pentagon

• Provide Tier II desktop support for the Army of the United States end users
• Assist agency IMO with daily IT issues and requests, promoted to department lead technician supporting the Assistance Sectary of the Army ASSALT within six months at the Pentagon
• Monitored and maintained workstation, laptops and network Peripheral
• Setup, troubleshoot, and assist with agency Classified and Unclassified VTC and Audio Teleconferences
• Support HQDA Software Application COTS and GOTS deployment for agency
• Created and tracked problem cases progress and resolutions in Remedy
• Adhere to SOP's, and PSP's polices to provide effective and excellent customer service

Confidential

Mission Critical Support Specialist

• Provide Tier I and II technical support for users at National Headquarter, ARC Blood Regions ARC Chapters, and AFES Arm Forces thru out the world
• Provide Tier I and II technical support for Non ARC users with hardware and software problems.
• Administration of users accounts
• Create, dispatch, and track problem cases progress and resolutions in Clarify
• Support over 500 proprietary ARC software applications
• Adhere to SOP's, and PSP's polices to provide effective and excellent customer service

Confidential

Network Administrator / Site Supervisor

• Promoted from Site Supervisor support to Network Administrator 1st year
• Responsible for Migration, Integrations, and deployments of network servers, workstations and enterprise software for newly acquired GE company thru out the world
• Provided onsite and Remote Access resolution for GE employees and clients
• Monitored and maintained LAN servers, desktops, laptops and peripherals
• Performed data and disaster recovery
• Backed up network daily, weekly, monthly
• Created, dispatched, and tracked problem cases progress and resolutions in TrackIt

Confidential

Team Lead Desktop Support

Support lead for technicians

• Develop department and inter-departments SOP and SLA
• Support users at corporate site and various remote sites in region
• Administration of user VZ accounts and services
• Monitor network server, switches, and routers using Humming Bird software
• Reset various municipals and Tri-state police radio system remotely

Confidential

Desktop Support Lead

• Setup and administer user accounts
• Installed servers, workstations, laptops, and peripherals
• Provide IT Education Services for end users
• Migrated hardware and software from Baynet to Windows NT
• Supported end-users daily issues
• Asset and end of cycle management