SUMMARY

• Around 7+ years of experience in IT industry with an emphasis on Software Quality Assurance in various domains like Insurance, Health care and Retail banking with Web and Client/Server based applications.
• Experienced in the creation of use cases and the development and maintenance of test specifications, test cases, test scripts and test data.
• Proficient in both Manual and Automated Testing Tools such as QTP, Selenium IDE, ALM/Quality Center, HP Loadrunner, Performance center, ITKO/CA LISA, See Test, Perfecto Mobile, Device Anywhere.
• Experience in Microsoft’s Test management tool Visual Studio Test Professional (VSTP), Microsoft Test Manager(MTM), Team Foundation Server (TFS).
• Experienced in various types of testing including Sanity Testing, Smoke Testing, Functionality Testing, Performance Testing, Volume Testing, Unit Testing, Integrated Testing, System Testing, Positive and Negative Testing, Security Testing, Stress Testing, Load Testing and Regression Testing of Stand alone, Web Based and Client - Server applications
• Have good exposure to modern SDLC (Software Development Life Cycle) methodologies and Agile methodologies such as SCRUM, TDD (Test Driven Development) Involved in system & API testing for different modules.
• Involved in maintaining Test Matrix and Traceability Matrix (TTM), Performed Gap Analysis Performed User Acceptance Testing (UAT) Manually.
• Expertise in automating functional test cases, test data in XML standards and writing Test scripts using automation tools.
• Profound understanding of insurance policies and proven experience with HIPPA 4010 EDI transaction codes such as 270/271(inquire/response health care benefits),276/277(Claim status), 834(Benefit enrollment), 835(Payment/remittance advice), 837(Health care claim), ICD 9 and 10.
• Expertise in working with various mobile devices such as Android, Blackberry, IPhone(iOS), tablets to perform browser compatibility and configuration testing.
• Testing Experience in Middleware API Framework and Web Service (RESTful, SOA, API).
• Participated in design review meetings with production team of Business Analysts, SMEs, PMs and developers in order to understand the critical business functions of the project applications
• Proficiency in interacting with Oracle, SQL Server and DB2 databases using SQL.
• Excellent understanding of all modules of Quality Center such as Requirements, Release, Test BPT, Test Plan, Test Lab, Defects and Analysis feature.
• Experience with GuidewirePolicy Center and GuidewireClaim Center.
• Working knowledge of creating different types of Test Reports through Quality Center such as Test Execution Status/Summary, Defect Status/Summary, Defect Injection rate etc.
• Participated in design walkthroughs and verified Quality Center Test Scripts and results.
• Good Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a quality product.
• Good team player with excellent communication skills, vendor experience and ability to lead, manage, coordinate and work independently in a time sensitive environment.

TECHNICAL SKILLS

Project Methodologies: RUP, Waterfall, Agile, SCRUM

Languages: C#, C, C++, Visual Basic (VB), SQL, Java, PL/SQL

Web Technologies: HTML, XML, JavaScript, VBScript

Defect Tracking Tools: ALM/Quality Center, Team Track, Clear Quest, Bugzilla

Operating Systems: UNIX, Windows, Mainframe

RDBMS: MS SQL Server, Oracle, DB2, MY SQL, Stored Procedures, TOAD

Business Applications: MSOffice - MS Word, Excel, Outlook, MS Visio, MS Access

Testing Tools: Quick Test Professional (QTP), Quality Center, SEE TEST, HP Load runner, Selenium IDE, Cucumber.

WORK EXPERIENCE

Confidential, Charlotte, NC

Sr. SQA Analyst

Responsibilities:

• Formulated detailed Test Plan, Test Cases and Testing Procedures, which included Test Cases/Scripts, capturing Test Results and capturing and resolving Test Anomalies.
• Performed configuration/ compatibility and user interface testing manually.
• Have experience designing and writing training manual templates, design formatting, project planning and writing technical documents.
• Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization Exported Manual test cases into QC and maintained the same in the Test Plan module.
• Performed test case assignments in Test Lab modules of Quality Center.
• Used ALM/Quality Center for Test Planning, Execution and Test status reports.
• Mentored local and offshore team members.
• Performed Black-Box Testing, Performance testing and Functional Testing. Analyzed the Test Scenarios and Conditions for each cycle. Also been tested SOA, API, Web Services that uses SOAP, RESTful, XML, HTTP POST, HTTP Get protocols.
• Participated in writing HLS (High Level Scenarios) Test Plans, Test Strategies, Test Scenarios and Test Cases from business and functional requirement documents.
• Involved in writing test plans, written test cases manually, for functional testing purposes. Written detailed test plans and performed functional tests manually. Used various SQL features such as Group By, Joins to retrieve the expected results from different tables and compare the same against front end results.
• Carried out GUI, Functionality, Integration and Regression testing using Quick Test Pro.
• Performed Data Driven Testing (TDD and BDD) using UFT/Quick Test Pro.
• Build Automation Scripts for Regression Testing using SOAPUI and developed Regression Test Scripts for Selenium IDE/Web Driver .
• Tested and coordinated mobile applications in Web environments and validate the mobile application functionality on physical smart phone hardware devices and virtual device emulators like: Device Anywhere, perfecto mobile and Simulators like: Android SDK, IPhone SDK also used SEE TEST tool.
• Assisted in development of automated test cases through ITKO LISA testing tools.
• Participated in conducting System testing, UAT Testing and End to End testing Manually.
• Performed Performance, Usability and Integration testing HP Load Runner.
• Tested integration of the legacy PAS and Guidewire billing center.
• Conducted regression testing for the Guidewire Billing Center application
• Used for Bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Documented bugs found out during the process of testing made Root cause Analysis.
• Used for communicating between developers, product support and test team members
• Worked with business users, business analysts and SMEs to understand different critical business processes.
• Facilitated defect mgmt. meetings and test execution status meetings.
• Identified, analyzed, and documented defects, errors, and inconsistencies in the application using Quality Center.
• Defect logging, assignment and tracking through Microsoft Test Manager and TFS.
• Created and Maintained Test Matrix and Requirement Traceability Matrix.
• Coordinated with the developers on Defects Status on a regular basis.
• Participate in various meeting and discussed Enhancement and Modification request.

Environment: Quality Center, MTM, Oracle, Toad, .Net, Guidewire, CRM, UNIX, Mainframe, IIS, HP Load Runner, Shell Info View, JAVA, GIT, UFT/QTP 11.5, DQM, Selenium IDE/Web Driver,ITKO LISA, Cucumber, Ruby, Device Anywhere, perfecto mobile, See test.

Confidential, Dover, NH

QA Analyst

Responsibilities:

• Developed Test Cases using Quality Center and tracked them to completion by communicating and co-coordinating with the development as well as the support group.
• Participated in the Manual Vs. Automated testing decision-making process.
• Responsible for testing the Navigation Flow, Functionality Testing, Performance testing, System Testing and User Acceptance Testing.
• Actively participated Agile and scrum meetings, review and developed test scenarios.
• Followed Agile Methodology to emphasize on real time communication over written documentation.
• Interlaced with the Users for the User Acceptance Testing (UAT) and created Test Cases in Quality Center.
• Created and executed automation test suite via UFT/QTP and Selenium IDE/web driver for Inventory Management API library and UI
• Wrote test plans, created test cases ensuring that the developed software performs as detailed by the business requirements.
• Help and testing CRM Application.
• Performed manual QA testing (QAT), Integration and Regression testing activities for new releases as an End-to-End testing on different platforms.
• Create virtualized service models using ITKO LISA services
• Participated in Integration, System, Smoke, and User Acceptance Testing, SOA Testing and production testing using ITKO LISA
• Assisted in designing and customization of automated test cases through ITKO LISA testing tools.
• Performed Functional Testing of the Web services (RESTful, SOA, XML) using Soap UI and ITKO LISA
• Extensively involved in the frontend and back end testing.
• Interacted with the developers to report and using Quality Center.
• Experience in working with continuous integration tools like Jenkins for running the build Selenium test scripts on multiple browsers parallel.
• Categorized bugs based on the severity and interfaced with developers to resolve them.
• Conducted Manual Test for entire applications using manual scripts, which are designed specifically.
• Reviewed the User Requirements Document
• Functional Requirement Documents and Technical Requirement Documents.
• Attended Bug Review meetings and discussed issues with the Developers and Business Owners.
• Tested the whole application manually by using test plans test cases and demo reports.
• Wrote test cases and test scripts for the User Acceptance testing.
• Performed extensive manual testing.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Created and maintained SQL Scripts to perform back-end testing on the oracle database.
• Performed Database and backend testing using SQL
• Extensively used SQL statements to query the Oracle and DB2 Database for Data Validation and Data Integrity.
• Defect reporting and bug tracking using Quality Center.
• Analyzed the functional requirement documents, system requirement documents and business requirement documents.
• Manual mobile native and web based application testing and manual mobile web application testing.
• Mobile apps testing coordination with team for IOS, Android and Windows.
• PerformedIntegration, Functional, GUIandUAT testing
• I was responsible to create test data for functional testing and UAT.
• Performed functional testingfor new release enhancements
• UsedALM/Quality Centerbug tracking tool to report application bugs and enhancements request and discussed with developers to resolve technical issues
• Interacted with developers to resolve defects.
• Assisted team to develop automated Framework usingSee Test and QTPto perform testing.
• Participated actively in the team meetings with the developers for bug reviews.

Environments: Java, Oracle, HTML, MS SQL Server, JAVA, HP Load Runner, DQM, Oracle CRM (Stay In Front), GIT, CRM, ITKO LISA, HTML, DB2, Quality Center, IIS, UFT/QTP, See Test, Selenium IDE.

Confidential

Quality Assurance Analyst

Responsibilities:

• Participated in Business Analysis, Requirement review and Technical Specs Inspection.
• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Expert in writing test scripts manually. Created and managed system testing schedule.
• Responsible for testing iOS & Android Native mobile apps and website.
• Provided test team status reports on weekly basis to the project manager.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration. Performed Database testing using SQL queries
• Created and maintained SQL Scripts to perform back-end testing on the oracle database.
• Conducted GUI, Backend, Data Driven and Security Testing.
• Performed Web services Testing (RESTful, SOAP, XML).
• Performed Regression Testing, Functional, UAT and Ad-hoc testing.
• Preparation of automation and execution scripts by using QTP and Selenium IDE.
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Conducted Bug review meeting to discuss resolution of issues
• Developed Test scenarios, Test Scripts and Test cases based on Requirements.
• Involved in coordinating with developers and business owners.
• Performed rigorous manual testing such smoke testing, Integration testing, Regression Testing, End to End Testing and System Testing.
• Reported difference when confirmed as issues in Quality Center from SME’s. Conducted the defect report in QC.
• Performed backend testing using SQL queries to validate data.

Environment: RUP, .Net, XML, C#, HTML, SQL, Oracle, UNIX, Mainframe, Perfecto Mobile, Windows, Quality Center, QTP,SAP TAO, Selenium IDE.

Confidential

QA Analyst (Intern)

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Expert in writing test scripts manually. knowledge about agile systems.
• Identify the client/organizational needs and provide suitable agile system based solutions
• Tested application under the agile, scrum and sprint development and process.
• Ability to work using cross functional using agile Methodology.
• Worked with the business users in order to understand and document test scenarios related to critical business process/features/workflows regarding the web application.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries
• Created and managed system testing schedule. Used Quality Center, for test planning.
• Running smoke tests and daily health checks in QA environment to ensure services are up and running
• Provided test team status reports on weekly basis to the project manager
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Performed Front End and Functionality Testing using Mercury QTP.
• Conducted bug review meeting to discuss resolution of issues

Environment: Quality Center, Manual Testing Methods, Regression Testing, System Testing, SQL