SUMMARY

Looking for position utilizing Windows Server 2008, 2012 / SCCM 2007 / SCCM 2012 / VMWare / Citrix latest technologies and innovations to lower Total Cost of Ownership. Have experience in network administration, educational training, strategic planning, server install, troubleshooting, administration and technical analysis. Have excellent troubleshooting, interpersonal, and communication skills. I am a continuous learner to improve my skills and abilities for the clients and for my career.

PROFESSIONAL EXPERIENCE

Confidential

SCCM 2012 Windows 7 Conversion Engineer

• Work with SCCM Engineers to upgrade Windows XP computer to Windows 7 21,000 computers world wide
• Provide guidance and hands-on support to troubleshoot computers during the migration.
• Hands on support to troubleshoot SCCM 2012 clients installs, Software installs, Turing on TPM and installing Bitlocker on the laptops.
• Use of command line tools i.e PSexec, WMIC command lines, scripts
• Worked with and installed Adaptiva client on xp and windows 7 computers. Used logs to help troubleshoot migration issues in new facilities.
• Facilitated meetings to explain the issues which occurred each night to upper management.
• Collaborated with the SCCM, MDT, USMT engineering teams to fix issues.
• Used MS outlook, Lync, Office Suite, Sharepoint to store documentation.

Confidential

• Work with SCCM Client Engineers to upgrade Windows XP computer to Windows 7 27,000 computers world wide
• SCCM 2007/2012 Consultant contracted to Schneider-electric
• Provide guidance and hands-on support to troubleshoot Management Points, Distribution Points
• Hands on support to troubleshoot SCCM 2007 clients installs, task sequence package installs
• Worked with and installed 1E Nomad on clients. Troubleshoot clients using the nomad branch logs
• Used Sharepoint to store documentation.
• Tested WIMs on VMWare VMs

Confidential

SCCM 2012 Consultant

• Support small team using SCCM 2012. 1800 field client computers upgraded to Windows 7 along with all the basic applications.
• Provide guidance and hands-on support to troubleshoot package deployments
• Provide guidance and hands-on support to troubleshoot SCCM 2012 clients installs, task sequence package installs
• Make suggestion for improvement to performance of installation and troubleshooting client, MP, DP and network using Branch Caching.

Confidential

Infrastructure Analyst III

• Guide, support and coordinate small team to upgrade SMS to SCCM 2007 servers and clients. Report to the SCCM Architect weekly with status and timeline progress.
• Provide guidance and hands-on support to upgrade Windows XP OS to Windows 7 OS computers using USMT, Task Sequencing, WAIK, MDT and OSD and using both Zero Touch and Lite touch. At Maritz used PXE to boot which then would pull the correct OS to the computer.
• 1 Central Primary, 1 Primary and 15 Secondary Servers, 4500 Windows XP upgraded to Win7 clients globally. Installed on 2008 Windows Servers
• Managed the schedule and upgrade of side-by-side SMS Central server with one primary in North America 10 secondary and Europe 1 secondary to SCCM. Establish production SQL server behind the DMZ. IIS installation on all SCCM servers Primary.
• Migration of SMS data, collections, packages, queries, reports and advertisements to new SCCM Server
• Developed script for migration of Collections per folder in Collections structure, same with Packages.
• Change the way the afterbackup works using task manager directing the output to a different directory than that of the original backup.
• Changed the permissions on the Packages shared directory so that users helpdesk could not run install programs from there. Allowing only read but no listing permissions. Added Domain Computers to the shared directory with list, read, execute permissions. This is necessary for the computers to have access to the packages for downloading purposes.
• Used sharepoint to keep documentation in one place for the team to use
• Implement WSUS including SCUP third party updates.

Confidential

SCCM SMS Consultant

• Support to SCCM administrators in daily maintenance of SCCM servers and clients.
• 1700 Servers 939 VM Servers ,10,500 Windows XP clients globally
• Central SCCM server with two primaries North America 97 secondary and Europe 10 secondary
• Troubleshoot SCCM sites, site communications, clients, software distributions and WSUS patching
• Setup new clients, software distributions packaging, queries, collections, advertisements, reports , patching and upgrades

Confidential

Systems Admin Consultant

• Install one Dell Poweredge server downgraded a 2008 std 64 bit to 2003 std 32 bit OS
• Configured Backup tasks to run after hours.
• Install 5 new Dell PCs and one Laptop, online and connected to server using a DSL hub utilizing DHCP from the DSL
• Installed Sharepoint on Server
• Worked with vendors to enable them to access server and local PCs and load their apps and configure.

Confidential

Network Admin / Systems Admin Consultant

• Consulting support to the server / network administrator of 200 XP clients in the Primary location, 300 internet XP clients supporting housing developments throughout America.
• 30 MS Windows 2000 to 2008 Servers Dell Poweredge servers
• PKI certificates for Native mode.
• Maintain 3 Terminal Services servers, setup 1 RDS apply applications, test and put into production
• Maintain SCCM, WSUS, ISA 2006, Active Directory, Backups and Group Policies

Confidential

SCCM SMS Consultant

• Managed installation and upgrade SMS side-by-side project. Provided hands-on technical and directional consulting support to the server / network administrators. Customers are over 3500 clients in the DOE scientific community of inventors, innovative and collaborative researchers.
• 2008 Servers with SQL 2008 and IIS installation and configuration
• Extend the Active Directory
• Desired Configuration Manager establish, configure, document and train on its use
• Asset Intelligence
• Create Reports for use with SCCM and SQL queries
• OSD of windows XP, Vista and Windows 7, utilizing USMT, SysPrep, and task sequences
• Create VBscripts to gather Local User Account information and create Registry Keys so the SMS Def.mof and Configuation.mof can retrieve the information and store it in the SQL database. Also used VBscripts for DCM requirements.
• Recognized as the STAR of Kemtah's consulting team
• Regular status reports to Network Architect on progress of upgrade and issues

Confidential

SCCM SMS Technical Analyst, S PD Desktop Solutions

• Provided enterprise wide technical and directional support for the Caterpillar SCCM product
• Work with team to coordinate the vast undertaking of upgrading the SMS enterprise architecture to SCCM. Divided up the sites and communicated work to be performed with expectations to site managers and users. Weekly status reports to Architect.
• Instrumental in upgrading many of the primary and secondary servers from SMS to SCCM. This included the migration of the clients, servers, collections, packages, reports, and all associated scripts and troubleshooting tools.
• Supported 200 Primary Windows 2003 server sites and 87,000 Windows XP desktops worldwide.
• Responsible for installation, configuration, maintenance, support of the SCCM infrastructure file servers, and desktop clients
• Installation and configuration of IIS on the servers so patching and reporting works correctly
• Work with Windows Active Directory to put the computers in the proper groups for patching and software distributions. i.e. patch, no patch, distribute software, no distribute
• Install SQL 2005 on the primary servers.
• Additional responsibilities included creating SQL scripts, managing major software deployment projects, researching SCCM-related products and providing web-based documentation.
• Provided help to the NOC handled Cisco routers and switches Protocols used TCP/IP, UDP, DHCP . Contacted circuit providers when having issues. Stayed with incident until issue was resolved or handed to off-shift support.
• Created a couple of command based scripts to ping the troubled clients producing a text file to be used in a separate script to rebuild the WMI on the client and delete the old client if installed, finally installing the new client so that hundreds of client could be fixed not just one at a time.

Confidential

• Collaborated with Team Lead and Global IT to upgrade LMS Saba 3.0 to Saba 3.4
• Worked with over 45 vendors to ensure e-learning integration with LMS was accomplished in a timely manner.
• Created, modified and ran reports as requested in a timely manner to facilitate the immediate needs of Caterpillar University s Management.
• Worked with Saba's Oracle database and system to create and maintain Crystal Reports 8.5 reports for internal and external customers. Created views, link tables, and general data maintenance.
• Ran reports, entered data into spreadsheets Monitored Metrics that Matter interface.
• Created, communicated and enforced the process by which all new e-learning vendors, seeking integration with LMS, were documented.
• Worked on DMAIC 6 Sigma project as a Green Belt. Submitted ideas to improve LMS.
• Created, communicated, and managed the process to integrate new vendors and their content into the LMS SABA system.
• Created and maintained a spreadsheet listing all technical issues concerning new e-learning vendor's technologies and communicates his findings to the Cat U team as well as the vendors to ensure the integrity of the LMS is not compromised.
• Tracked open issues with vendors, worked with them to validate their solutions
• Successful in working with Intellinex, Gallup, Accenture, Centrax, Kaleidoscope, IINTEG and AMS ThoughtForm to mention some of the new vendors.
• Facilitated the Content Migration from SABA 3.4 to SABA 5.2 Platform.
• Provided the on-site technical expertise needed to facilitate the migration of all web based and instructor led courses from older version of LMS to the new LMS platform.
• Provided technical expertise and trained two temporary employees that have been hired to assist with the course data migration and testing.
• Spearheaded the Project action to get all external AICC courses working in the New Saba 5.3 LMS environment.
• Used, installed, and troubleshot Citrix client in Saba 3.x environment as an administrator of Caterpillar LMS.

Confidential

• Administered the Computer Technology Training Group CTTG CBT site.
• Registered users and groups, Created reports, troubleshooting end user problems, maintaining CBT server
• Used Veritas to Backup servers
• Solicited, secured, and strengthen relationships with training vendors to administer material in an instructor led classroom setting
• PC Coordinator for CTTG, coordinates with central administration for acquiring, moving, and returning of computers, printers and peripheral equipment.
• Coordinate checks and balances for billing customers and planning future revenue profits and expenditures Create access database for easy access to customer billing by department or division Create Excel workbooks for each coordinator and link them back to a forecasting sheet for supervisor use.

ADDITIONAL EXPERIENCE

Confidential

Network Administrator

• Worked with Windows 95, Windows NT 4 Workstations, Windows NT 4 Servers
• Configuration and capacity planning, administer users, group and trust accounts, establish permissions for classroom and staff use of resources, reset user passwords, daily checkout, performance and tuning, disk management
• Computer hardware and software, LAN architecture planning and implementation
• Plan, implement Daily, Weekly and Monthly tape backups of all Servers, File restores
• Peer Quarterly Award for Creating and maintain Symantec's Ghost 7.0 images of classroom computer setups. Cost Savings of Reducing Staff by 1
• Plan, schedule upgrades to hardware and software of servers and users
• Document Security and operational procedures for hardware, software setups of servers and classroom computers
• Coemputr Hardware Technician II Install, troubleshoot, repair, maintain personal computers and peripherals at Caterpillar AB building
• Team Leader: help Site Manager co-ordinate parts activities, improve customer relations, maintain high standard of quality customer service
• Certifications obtained for hardware support: HP, Toshiba, Compaq, Epson, IBM

Confidential

Service Manager

Manager of the service department of an Apple / Macintosh repair shop. Hired, trained, and supervised 3 to 5 employees. Ensured quality customer service and provide technical instruction on software applications and peripherals to customers. Installed and maintained small networks utilizing 10Base-T Ethernet for Macintosh computers.

Confidential

Computer Hardware Engineer

Responsible to hire, train, and supervise student employees to troubleshoot and repair SUN UNIX workstations, AT T XT IBM PCs, Apple / Macintosh computers and peripherals. Provide technical instruction on software applications and peripherals to faculty, staff and students. Maintain accurate records of computer equipment orders