EXECUTIVE SUMMARY

• Senior Technical Specialist in application, database development and database administration with diverse experience in Healthcare, Financial and Telecommunication industries. 15 plus years of experience as a Senior Analyst specializing in data migrations, software development, Quality Assurance and application support of business system solutions. This includes leading End-to-End project solutions exercising the Software Development Lifecycle SDLC phases.
• Languages: SQL, PL/SQL, C, COBOL, FORTRAN, Basic, Assembly, RPG II, FSL, Forms Description Language FDL , Job Description Language JDL , FMS, UNIX SHELL scripting, Tcl/Tk
• Databases: Oracle 11g, Oracle 10g, Access, Ingres, Focus
• Hardware/OS: MS Windows 7, XP, Windows NT Sun/UNIX OS, Solaris NCR 9800 DEC VAX-7720 VAX-6610, VAX-6300 WANG VS-10000, VS-7310 IBM-5362, IBM-4341 XEROX 4135, 4090 Laser Printers
• Software: Oracle SQL-Plus, SQL Developer, Crystal Reports 11, SQL-Loader, Data Pump, Argent Job Scheduler, CompuSet publishing software XICS , Dentrix Dental Software, Subversion SVN

PROFESSIONAL EXPERIENCE

Confidential

Software Engineer

• Enhance software infrastructure for Clearing and Settlement department of a credit card and payment processor company. Using Oracle SQL, Tcl/Tk, Unix shell scripts and cron scheduler to build reports, process files and configure SQL for an implementation of FIS/IST MAS and FIS/IST Clearing running 24/7.
• Work with merchants, Independent Sales Organizations ISO , and sponsor banks to gather requirements on customized reports.
• Familiar with Automated Clearing House rules and regulations and NACHA file format.
• Familiar with tools such as IST/FIS Clearing product, Visa Edit Package, MasterCard File Express, and IST/FIS
• MAS product.
• Generate reports and merchant statements on a daily and/or monthly basis verifying sample statements before
• they are sent to the merchant.
• Documenting month-end procedures, process flow and other client requirements for the team for future references.
• Provide support to other departments with researching transaction questions, reports and statement discrepancies.
• Work on code enhancements, cleanups and bug fixes for the Clearing and Settlement Department merged several cloned Tcl/Tk and shell scripts, removing 25 of the code, increasing readability, accuracy and maintainability while reducing run time.
• Perform through unit, integration and system testing. Participate in design, documentation, change control, and code reviews.

Confidential

Technology Consulting Partner Operations Manager

• Responsible for complete oversight of all technology and process automation related to dental healthcare operations.
• Purchased technology solutions to install and set-up Dental Management system. Developed and maintained data backup system resulting in lower operational cost, optimal performance and profitability.
• Developed and maintained dental practice website and managed all marketing and advertising to broaden client-reach.
• Developed operational processes for new patient setup, charts and continuous fee collection.
• Managed all financial aspects of the business including explanation of benefits EOB , invoicing, account payables and receivables.
• Managed staff and conducted all dental practice training.
• Responsible for enforcing insurance company policies and regulations including Medicaid and Medicare compliances.
• Customer Relationship Management CRM in patient relations focusing on treatment plan consultation, payment options and insurance/coverage overviews.

Confidential

• Sustained a 4000 job environment utilizing automated program applications on UNIX and NT platforms Provided analytics and technical support to operations, database group and functional users in troubleshooting production issues
• Initiated and compiled procedures and best practices for job scheduler resulting in improved efficiencies in diagnostics.
• Analyzed and designed a process which resolved a software design flaw, resulting in successful automation of 74 jobs and reduction of operator time 3-4 hours per day.
• Technical liaison to Argent vendor for diagnostics and software resolutions.
• Performed User Account Management, Security, Workload balancing and Audit report creation using Argent Job Scheduler.

Confidential

• Custom designed and developed variety of checks, letters, and statements based on customer requirement utilizing Compuset automation software.
• Prepared and produced technical design documents based on customer requests, ensuring proper programming instructions for creating accurate products.
• Wrote, implemented, and managed UNIX shell scripts in resulting in automated process for data formatting via Compuset and Compuprep.
• Participated in global on call application support and analysis, successfully resolving online production problems for customers worldwide.

Confidential

Sr. Systems Analyst

• Custom designed developed applications for client-based directories, utilizing Oracle, Focus, and Access to extract data for regional healthcare providers.
• Oracle report development.
• Led and directed a successful Y2K project data conversion initiative of provider's software.
• Participated in redesigning, developing, and reformatting the HMO legacy directories, improving effectiveness and creating a more user friendly directory.

Confidential

Sr. Programmer Analyst

• Lead software developer responsible for training and implementation of Compuset procedures.
• Software design and development of screens and source code to provide medical professionals access to patient information in a managed care environment.
• Produced authorization letters, financial reports, and Case Management invoices using Compuset to facilitate for bulk mailing and distribution.
• Conducted system and problem analysis and feasibility studies, implementing improvements, coordinating installation of hardware and software, which reduced printing costs with immediate access to reports.
• Technical Writer for support documentation and training material to complement each new software release.
• Conducted integration, performance, and regression tests to validate programs prior to implementation.
• Performed product support and support escalation procedures to minimize software incidents and perform daily problem resolution practices to maintain software quality.