PROFESSIONAL SUMMARY:

• IT Professional with over 20 years of experience and a diverse background in software and application development, systems analysis, design, IT project management and planning.
• Experienced in gathering and writing business requirements, designing technical solutions to meet requirements, estimating development time and cost, and managing IT projects and technical teams.
• An accomplished and result - oriented individual with a track record of demonstrating exemplary performance in high-pressure and dynamic environments with excellence in innovation, creativity, and organization.
• Ability to develop rapport with co-workers and external business clients/partners.
• Ability to function independently within a team environment, handle instantaneous changes, and work under pressure and stringent time constraints.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), MS-Visio and MS Project.

TECHNICAL EXPERIENCE:

Scripting/Programming Languages: PL/SQL, C/C++, HTML, COBOL, UNIX shell scripts, XML

Software Applications/Databases: MS Office, MS Word, MS Excel, MS Power Point, MS Outlook, MS Project, SQL scripts, Oracle DB, MS-Visio, TOAD, SCORM, AICC, JIRA, Rally, Quality Center, SharePoint, Tuxedo, Amdocs AR/CRM/OMS/Enabler, Learning Management Systems (LMS), Conceptwave

Operating Systems: MS Windows, UNIX, Linux

Methodologies: SDLC, Agile, UML, SOA

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Software Engineer/ Systems Analyst

Responsibilities:

• Designed, documented and performed code changes for enhancements to Confidential ’s Amdocs implemented Publishing, Billing/Invoicing and Sales systems in COBOL, UNIX shell scripts, and Oracle SQL and PL/SQL scripts.
• Provided development support in investigating and resolving issues with nightly batch processes in Production.
• Participated and provided status updates during Agile Scrum daily stand-up meetings.

Confidential, Frisco, TX

Systems Support Analyst

Responsibilities:

• Served as a Subject Matter Expert (SME)/Lead Analyst for the BSS/OSS team in support of User Account Management and On-Call Scheduling systems.
• Interfaced with both internal and external users to gather details and feedback on BSS/OSS tools and determine what enhancements are needed to provide better functionality for the users.
• Responsible for leading the requirements gathering, managing project releases, and investigating and resolving user or application errors.
• Participated in Agile Scrum daily stand-up meetings and provide status updates.

Confidential, Monroe, LA

Systems Specialist

Responsibilities:

• Designed, documented and performed code changes for a new process in Confidential ’s version of the Amdocs system written in COBOL, C/C++, UNIX shell scripts and SQL to generate a disconnect notification file in XML to notify the CRIS system when a customer with non-CRIS billed products and services disconnects those services.
• Reviewed Service Oriented Architecture (SOA) layer to identify gaps/catch code errors in the SOA services and system integration points.

Confidential, Plano, TX

Solution Architect

Responsibilities:

• Performed technical analysis of production fallout orders (ordering tree logic, stacked orders, stuck orders, malformed XML and data mismatch / errors) and provide critical and speedy resolution of issues ranging from data manipulation, SQL scripting and DB updating, reformulating XML to help orders move along in the Amdocs CRM/OMS system.
• Communicated and assist development teams in resolution of critical production fixes.
• Developed Methods and Procedures (M&P’s) for common error fixes, and train new team members.

Confidential, Richardson, TX

Sr. Business Analyst

Responsibilities:

• Gathered and document business requirements (BRD) documents for enhancements to MetroPCS Billing and Provisioning systems.
• Developed detailed product requirements for Web and Mobile applications and API’s, lead requirements and design solution reviews, monitored and tracked project progress, and performed status reporting.

Confidential, Wood Dale, IL

Application Support Developer

Responsibilities:

• Investigated and resolved tickets opened in the Remedy system for incidents/issues where customer orders are not getting processed correctly or not processing at all due to error.
• Coordinated with 3rd Party Vendors, internal IT teams as well as internal business units to determine root cause and resolve issues.
• Worked on Service Oriented Architecture (SOA) layer to identify gaps/catch code errors.
• Reviewed log files for system processes to identify where errors happen and trace the application process through the code and data to determine what caused the issue and then perform steps to correct (notify Development team if code issue, create/run SQL or PL/SQL update scripts to correct data issues).
• Created and maintained documentation for internal knowledge base of issues and resolutions.

Confidential, Monroe, LA

Application Support Developer

Responsibilities:

• Supported the Customer Service (CSM) and OMS (Order Management) applications on the Ensemble Billing System by investigating and resolving issues within the CSM and OMS applications and Tuxedo Services.
• Performed code changes to C/C++ programs to resolve issues caused by application/program errors.
• Wrote SQL queries to investigate and identify data issues in the Oracle DB and create SQL scripts or PL/SQL procedures to insert missing information or update data as required to resolve data issues causing application errors.

Confidential, Bothell, WA

Systems Analyst

Responsibilities:

• Technical resource person/Subject Matter Expert (SME) for the project teams leading the gathering and documenting of business requirements and creation of functional specification documents (FSD) for technical solutions, adhering to concepts of Agile SDLC methodology.
• Assisted in the functional analysis and performed prototyping of new ideas/designs to meet requirements, create user stories, use cases and create architecture diagrams to build the end-to-end solution.
• Fixed Code errors in Service Oriented Architecture (SOA) layer to make it work properly
• Analyzed the user and software requirements and communicated as required with the customer team.

Confidential, Richardson, TX

Sr. Business Analyst

Responsibilities:

• Facilitated requirements gathering meetings with internal customers and vendors to document requirements and use cases to build the business and functional requirement documents for enhancements to MetroPCS e-Commerce and Web Payments applications/systems following Agile software development methodology.
• Created end-to-end UML flow charts, process flows and sequence diagrams, performed workflow analysis and developed action plans and processes in coordination with the management team for integrating activities and optimizing department resources to meet major goals and objectives.
• Developed detailed product requirements for Web and Mobile applications and API’s.
• Reviewed WDSL’s in Service Oriented Architecture (SOA) layer to identify gaps/catch code errors in the SOA services and system integration points.

Confidential, Bensenville, IL

Sr. Business Analyst

Responsibilities:

• Lead the gathering and documenting of business requirements for new Mobile phone service offerings.
• Analyzed current processes, applications and systems to document recommendations for improvements.
• Collaborated with IT Solution Architects to translate business and functional requirements into technical specifications documents.

Confidential, Dallas, TX

Project Coordinator/Project Manager

Responsibilities:

• Managed technical projects and program teams from project initiation through implementation, including planning, budgeting, analysis, design development and implementation.
• Elicited requirements using Agile and Scrum analysis techniques including interviews, document analysis, requirements workshops, surveys, site visits, task and workflow analysis, use case development and wireframe design.
• Created and executed project work plans and maintained project management documentation (Project Charters, Project Plans, Project Status and Financial Summary Reports).
• Secured IT resources to perform project tasks, which included hardware/software procurement, installation and procurement and code/programming changes to applications written in Java, HTML and C and running in a web environment.
• Recorded and tracked the status of program/process defects within JIRA.

Confidential, Plano, TX

LMS Administrator

Responsibilities:

• Supported the implementation of a Cornerstone Learning Management System (LMS) at Confidential .
• Coordinated all aspects of the quality assurance process to ensure the user and course data from the old LMS system was transferred into the new LMS system correctly.
• Handled resolution of user issues (Invalid Login, password resets, Missing course information, etc.).
• Monitored content usage to identify the most attempted/completed courses and their relevance in looking for ways to improve the quality of training content.

Confidential, Dallas, TX

Solution Manager

Responsibilities:

• Provided project management, analysis and system support to Confidential clients/customers using the Confidential Learning system and products.
• Met with clients to determine their learning solution needs and budget and provided recommendations to meet those needs based on current Confidential offerings.
• Managed service agreements, deliverables, tracking of product version updates, enhancements, progressive and regression testing and bug/issue fixes.
• Provided training for users on the configuration and use of the LMS system, including the addition/deletion of course materials and the creation/deletion of user accounts.
• Performed validation and troubleshooting of issues in SCORM and AICC content packages, which contained the files and programming for the courses loaded on the LMS system for training.