SUMMARY

• More thansevenyears of experience in consulting and performing data analysis for a variety of clients in manufacturing, healthcare, beverage, and aerospace.

TECHNICAL SKILLS

• MS Power BI
• Tableau
• SAS
• SQL 2012

PROFESSIONAL EXPERIENCE

Confidential

Analyst, Consumer Banking Risk Analytics

Responsibilities:

• Provide Enterprise Credit Risk Oversight support to the Consumer/Retail Bank.
• Create process flow mapping for all consumer lending products.
• Conduct SAS analysis to determine exposure / risk for SunTrust mortgage / credit division.
• Created SQL inner joins to manipulate data and find insights pertinent for decision making
• Develop reports/dashboards/ and presentations in Tableau to be distributed to senior management and regulators.
• Provide independent analysis of business results.

Confidential, Atlanta, GA

Data Analyst

Responsibilities:

• Resolve difficult pricing problems through data mining and data manipulation to establish organizational metrics.
• Analyze current and future customers' price/cost trends in order to build awareness of Confidential services.
• Created dashboards and queried information using MS Power BI and Power Query
• Automate reports via SAS coding to provide senior leadership with stats
• Used Excel to create pivot tables and graphs for presentations to senior leadership based on findings.
• Built databases in MS Access, establish KPIs, and coordinate with Import/Export teams to provide strategic support.

Confidential, Atlanta, GA

Data Analyst(Contractor)

Responsibilities:

• Manipulated data in Excel using a variety of formulas to create KPIs,andidentifytrends
• Make high - level, key observations and suggestions to leadership based on trends anddata from other internal business units with Excel pivot tables and V-Lookup
• Used Tableau to build reports/dashboards to monitor/update trends for the moderator team; monitor comments and flag key comments, records, and suggestions from operators
• Used Sharepoint to transfer files and communicate with upper management
• Track Call Center Data and provide insights to the Call Center Management to improve agent response time
• Report trending data using SQL, to the Problem SWAT teams and highlight inefficiencies within store operations
• Used SQL 2012 for creating inner and outer joins in order to create insights for upper management

Confidential, Atlanta, GA

Data Analytics Consultant(Contractor)

Responsibilities:

• Accountable for supporting Services Quality function in analyzing CoPQ and providing appropriate graphical summaries/reports identifying opportunities and measurements to targeted goals/objectives.
• Provided quality data analysis with Excel,reviewed KPIs, andgave summariesfor decision making purposes.
• Initiated cross training with Quality Engineers to identify opportunities impacting customer satisfaction and cost reductions.
• Reported to Quality Mgr. and provide multiple Excel reports on performance for areas of improvement.
• Communicate with multiple department heads to plan, organize, and implement change management.

Confidential, Atlanta, GA

Data Analyst(Contractor)

Responsibilities:

• Responsible for improving systems by understanding life cycles; establishing one-on-one relationships with clients and suggesting requirements.
• Executed queries with SSMS and/or T-SQL commands.
• Exported db datasets to Text or CSV files for import into other systems such as MS Excel or Access.
• Prepared and validated data, gathering documents, develop proposals, and provide positive resolutions.
• Performed special assignments and took on other research projects in accordance with specific guidelines established by management.
• Communicated between Coding/Programming departments and Program Managers.

Confidential, Atlanta, GA

Franchise Owner/Agent

Responsibilities:

• Maintained ownership of key recurring deliverables and request from clients. Recommended solutions for business issues and challenged current methods to improve efficiency.
• Reviewed and standardized complex documents to ensure accurate with compliance and all regulatory requirements.
• Daily activities included analyzing financial statements, expenses, and data file preparation, testing and implementation.
• Responsible for analyzing current trends and products to assist clients with their insurance needs.
• Provided solutions for clients inquiring of broker insurance products and a variety of property insurances.

Confidential, Atlanta, GA

Sales/Use Tax Consultant

Responsibilities:

• Served as a lead consultant on sales and use tax audit engagements for various manufacturing, aerospace, cosmetic and publishing companies.
• Performed file management; manipulated and extracted pertinent data from client text files/ data dumps
• Compilation of monthly account reconciliations on tax accrual balance sheet accounts
• Developed and prepared detailed client database used to determine taxability of various items purchased by clients, including equipment, machinery, professional services used for various management scenarios.
• Initiated and implemented strategic training for the sales/use team on Microsoft Access.