SUMMARY

• A dynamic professional with over 7 MSCRM Implementations and with 12+ years of diversified work experience in Microsoft Dynamics CRM, System Architecture
• Business Intelligence, Business Analysis & Project Management is seeking for a Solutions Consulting position with a growth oriented organization.

TECHNICAL SKILLS

Languages: C#, COBOL, SQL, JCL

Enterprise Technologies: Microsoft Dynamics CRM 4.0/2011/2013 , 2015, 2016, 365, SharePoint, Mainframes, Scribe Online

.NET Technologies/IDE: .NET Framework 3.5/4.0, C#.net, ASP.net, Visual Studio 2010/2013/2017

Web Technologies: XML, HTML, JavaScript, IIS 6.0/7.0

Databases: MS SQL Server 2008 - R 2/2012/2014/2017 , MS Access, DB2, Microsoft Dynamics Data Migration Tool

Reporting Tools: SQL Server Reporting Services (SSRS), BIDS, FetchXML, CRM Wizard, Power BI

OS: Windows 2008, Windows XP/7/8

Office Tools: Microsoft One Note/Project/Visio, Visual Source Safe (VSS) 6.0/2005, Team Foundation Server (TFS), JIRA

CAD Packages: AutoCAD, CATIA V5 R13, Micro-Station

Other Tools: COCOMO (Constructive Cost Model), Minitab, Lingo Optimizer, Arena Simulation, GaBi (Life Cycle Analysis)

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Solutions Architect/Technical Lead

Responsibilities:

• Upgrade from CRM 2011 to CRM 2016
• Customizing and Configuring MSCRM 2016
• Design and develop System/Server Architecture
• Establish CRM-Outlook Integration using CRM Outlook App
• Design and develop C# plug-ins
• Develop SSRS reports using BIDS
• Design and develop new Security Model
• Objective was to develop Client/Contact Management System for various departments within Credit Suisse
• Major Highlights: Meeting/ Call report, Marketing Module, Account and Contact Management, Product Hierarchy, Internal Coverage Model, Event Management, etc.
• Leading a team of around 30 members globally (Singapore, India, Switzerland, United States)
• Techno-Functional role involves Development 60% Business Analysis 20% Project Management 20%
• Upgrade from Sage SalesLogix CRM to CRM 2013
• Upgrade from CRM 2011 to CRM 2013
• Customizing and Configuring MSCRM 2013/2015/2016/365
• Define and track Project Timelines, Resource Allocations
• Design and develop System/Server Architecture
• Establish CRM-Outlook Integration
• Develop C# plug-ins
• Develop SSRS reports using BIDS
• Design and develop Security Model especially for Cross Border
• Client Suitability Assessment (CSA) (LCD - Legal & Compliance Department Requirements)

Confidential, CT

Development Team Lead, Microsoft Dynamics CRM

Responsibilities:

• Designed and developed Sales and Marketing modules for ASM and Advisor divisions
• Customizing and Configuring MS CRM 2013
• Upgrade from CRM 2011 to CRM 2013
• Define and track Project Timelines using JIRA
• Design and develop System Architecture
• Design and develop CRM-Outlook, SharePoint Integration
• Developed C# plug-ins
• Develop SSRS reports using BIDS
• Design and develop Security Model
• Led Team Size (2 DEV, 2 QA, 1 BA)
• Development 75% Project Management 25%
• Maintain project repositories like TFS and SharePoint

Confidential, Orange, CA

Development Team Lead

Responsibilities:

• Working as a Technical Lead/Manager for 4 projects
• Leading a Team of 5 DEVs, 3 QAs, 1 BA, 1 Technical Writer
• Customizing and Configuring MS CRM 2011
• Design and develop Healthcare Exchange Call Centre for the state of Florida and Nevada
• Implementation of Sales module for Rx Card company under W&B group of companies
• Marketing module implementation for HealthCompare company under W&B group of companies
• Define and track Project Timelines
• Manage Resource Allocation
• Design and develop System Architecture
• Design and develop CRM-Portal Integration
• Developed C# plug-ins
• Develop SSRS reports using BIDS
• Design and develop Security Model
• Development 50% Leadership 50%

Confidential, CA

Development Team Lead, Microsoft Dynamics

Responsibilities:

• Worked as a Technical Lead/Manager for 3 projects
• Led a Team of 4 DEVs, 1 QA
• Implemented MS CRM 2011 for 3 departments: Account Management, Program Management, Sales
• Installation and Deployments, Customization & Configuration
• Design and Develop Workflows, Plug-ins, JavaScript, Security Model
• Develop SSRS reports using BIDS
• Development 75% Project Management 25%

Confidentialm, Bethlehem, PA

Lead Developer, Microsoft Dynamics CRM

Responsibilities:

• Customizing and Configuring Microsoft Dynamics CRM 2011
• Discuss requirements with end users and propose efficient solutions to achieve business goals
• Writing Plug-Ins for CRM to suit business needs
• Designing and deploying Workflows in CRM to meet business process flow requirements
• Designing and Developing Dashboards using CRM 2011 and Reports using C#, SSRS
• Implement security policies within the organization using MS CRM roles and groups

Confidential, Syracuse, NY

Technical Analyst, CRM

Responsibilities:

• Direct Reporting to the CEO of company
• Worked on Microsoft Dynamics CRM 4.0
• Discuss requirements with end users and propose efficient solutions to achieve business goals
• Writing Plug-Ins for CRM 4.0 to suit business needs
• Designing and deploying Workflows in CRM to meet business process flow requirements
• Design and develop Security Model
• Direct reporting to the President & CEO of the company
• Schedule projects, Keep track of project deadlines by using MS Project
• Conduct weekly status meetings, Communication with the client
• Working on quality manuals as per FDA, GMP, ISO-13485 procedures for medical devices industry
• Set up quality procedures and generate quality forms for various departments that are to be followed and completed by the company employees and maintain its records
• Write operator manuals for medical devices like Pacemaker, Cardiac Event Detector, Trans-telephonic Receiver etc.
• Generate and review functional specifications for hardware and software
• Requirement gathering from Client and writing test cases for software development and testing
• Drafting of medical devices components using AutoCAD
• Store and maintain project artefacts using VSS
• Design analysis for small mechanical components using applied mechanics concepts
• Designing civil engineering components like steel re-bars considering parameters like strength, weight, dimensions etc.
• Drafting of mechanical and civil Engineering components with an aid of CAD tools like Micro-station, AutoCAD

Confidential

Sr. Programmer Analyst/Lead Developer

Responsibilities:

• Led a team of 5 members in a DTNA (Daimler Trucks North America) project working on Mainframes, DB2, and SQL
• Managed a team of 20 members as a Quality Engineer which includes collecting weekly defects, causal analysis, suggesting, planning and implementing defect preventive majors.
• Conducted daily status meetings, coordinated daily communication with the onsite.
• Carried knowledge transfer sessions for new team members on coding, testing, SDLC etc.
• Received Syntel’s Stretch Award for code optimization and suggesting simple solutions to complex problems in the Demand Management project.Participated in Internal Quality Audit Team
• Received appreciation from clients like DTNA and TARGET
• Completed 3 Levels of Automotive & Retail business domain certifications in Syntel
• Worked on functional and business requirement gathering, business analysis etc. under BPMN business repository building project with the use of Microsoft Project, Visio etc.
• Study & Analyze rejection of castings in foundry
• Suggest & implement measures to prevent/ control the rejection of castings
• Time & Study analysis of metal pouring lines in foundry
• Use of quality control tools like Statistical Process Control (SPC), Lean, Six-Sigma etc.
• Drafting of castings using software tools like CATIA V5 R13, AutoCAD