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Senior Product Support Admin Resume

CAREER OBJECTIVES:

  • Challenging assignments in Production Support with a high growth oriented Organization of repute.
  • Seeking a position with company which will require me to utilize my skills, abilities and experience in the Production Support field to ensure the company’s success.

SUMMARY:

  • Having around 9 years of experience in IT industry in analyzing, implementing and maintaining the applications systems in Banking, Manufacturing and Health Care Domain
  • Having experience in Application server, Web server,Dot NET, SQL Server 2005, Linux and Oracle
  • Experience in defining, coordinating, and leading appropriate day - to-day tasks
  • Extensive experience in Production Support Environment, Logging a defect team, Remedy ticketing System & Communication domain
  • Detailed oriented and resourceful with an ability to multitask and meet strict deadlines to fix the issue within the SLA time frame
  • Have knowledge on ITIL Process and Completed ITIL Course and Exam(Internal to HCL)

TECHNICAL SKILLS:

Skills: Application server, Web server, C#,ASP.net,Webservice, UNIX, SQL Server 2003/5/8, Oracle Database, Web Logic and BizTalk Server.

CAREER HIGHLIGHTS:

Confidential

Senior Product Support Admin

Details of Skills Used: Application server, Web Server,DotNet, Unix,Oracle PL SQL, SQL Server, Web logic

Responsibilities:

  • Production application administration and support & Deployments in QA and Production.
  • General windows server administration
  • Support Online application, On call Support, Bug Fixing and Enhancements
  • General application support like troubleshooting IIS, recycling scheduled agents,Resolving web server issues, resolving application server issues, etc
  • Hands on experience in application/code deployments

Confidential

Senior Product Support Specialist

Details of Skills Used: Application server, Web Server,DotNet, Oracle PL SQL, SQL Server,linux, Web logic, BizTalk Server

Responsibilities:

  • Provide level 3 support for internal and external end users for PC, server, and mainframe application problems
  • Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems.
  • Communicate IT issues to business units at various levels of seniority.
  • Manage and coordinate the implementation of internal, external and off - the-shelf business applications with all IT and business groups.
  • Coordinate validation activities related to the deployment of business applications.
  • Produce and assist training and communication programs.
  • Coordinate with internal and external service providers in the area of incident, problem, and change management,capacity planning and troubleshooting, representing the interests of supported business groups.
  • Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.
  • Identify and assess technologies, skills, and resources required.
  • Support evaluations and procurement of new hardware
  • Support vendor contracts to established service level agreements.
  • Assist in the production of the data model and the system's architecture.
  • Assist in the selection of hardware and software including due diligence activities.
  • Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.

Confidential

Senior Software Engineer

Details of Skills Used: Application server, web server,UNIX, Oracle PL SQL, SQL Server 2003/5/8, Web logic& DotNet,BizTalk Server 2006,PDH & Integration Tools

Responsibilities:

  • Handling the MI calls
  • Production application administration and support & Deployments in QA and Production.
  • T-SQL code reviews & Create and maintain knowledgebase of solutions
  • Identify and make recommendations on streamlining and efficiency improvements for application related processes
  • General windows server administration
  • Support Online application, On call Support, Bug Fixing and Enhancements
  • General application support like troubleshooting IIS, recycling scheduled agents,Resolving web server issues, resolving application server issues, etc
  • Hands on experience in application/code deployments
  • Windows system administration skills will be added advantage.

Confidential

Senior Software Engineer

Details of Skills Used: ASP.NET, C#,SQL Server 2005, Web Services

Responsibilities:

  • Absorb and gain knowledge of Quotes.
  • Coding on Look ups (Partner, Product lookup etc) used in the Quote project.

Confidential

Senior Software Engineer

Details of Skills Used: C#, VB6.0, SQL Server 2005, Oracle 10g, WCF Web ServiceXML Messaging

Responsibilities:

  • Smart-client user interface (zero-touch deployment),
  • Multi-language support,
  • XML messaging,
  • Web services interfaces,
  • Object-oriented and loosely-coupled component based design.
  • Absorb and gain knowledge of OPICS.
  • Code Enhancement for opics plus product functionality.

Confidential

Senior Software Engineer

Details of Skills Used: App and webserver,Mainframe, AS400, CICS and Open span and SQL Server

Responsibilities:

  • Absorb and gain knowledge of hLTSB mortgageBAU service / support activities.
  • Onshore resources will provide all the required knowledge which in turn will be extended to offshore team.
  • Involving in different service transition phases like Initiation, Acquisition, Redesign Demonstration, Parallel Run and Observation for the project.
  • Liaise between clients, onshore and offshore teams.
  • To prepare the Project Transition documents

Confidential

Software Engineer

Details of Skills Used: ASP.NET, C# (Framework 2.0), SQL Server 2005, Mainframe

Responsibilities:

  • As a Software Engineer my responsibilities included handling the system queries queued in our queue. Based on the request raised by the Customer, appropriate system query to choose to run in the Mainframe and analyzing the data and provided the activity details to customer.
  • As A Value add to the Customer, I have developed the Asp.net application Such a way, this application involves the System Query Queues where Customer can Directly submit the request in the form and submitted request is queued into our queue. Queue is designed in such a way that the customer can easily track the progress of his request.
  • This application involves below activity.
  • Developing User Controls.
  • Programming various modules/classes and methods
  • Unit tested the modules.
  • Writing Stored Procedures, Views, Functions.
  • Received Customer appreciations for the above Value add.

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