SUMMARY

• Accomplished, highly productive, agile, result - oriented, quality focused technologist, business and customer service leader credited with extensive experience in performance-driven teams.
• Exceptionally accomplished record in strategic planning, organizational change, effective communicator, flexible, leader by example and respected team player.
• Able to establish and maintain relationships with business partners, suppliers and vendors.
• Master negotiator, with the ability to manage and deliver complex projects that exceeds stake holder’s expectations without compromising quality.

Core Competencies

• Extensive experience in multiple leadership roles such as but not limited to Recruiter, Communication Director, Disaster Preparedness Committee Director, Financial Assistant Program Coordinator, Regional, National and International Logistic Planning Director, Project Manager, Account Manager, Program/Event Coordinator, Finance Manager, Mentor, President, Owner and Founder of Mike One Travel and committee member of New York Life’s Technology Associates Program, Manager of Database Configuration Specialists and Database Engineers.
• Recognize for effective operations and client relationship management.
• Ability to provide innovative solutions to attract and maintain accounts and customers and propel company growth.
• Highly dedicated and proven leader with documented success in multiple progressively dynamic and challenging positions with extensive knowledge of the principles and techniques for effectively leading, supervising, mentoring and training individuals to accomplish organizational goals.
• Self-motivated and efficient, with unmatched track record in business development, and account management strategies with proven ability to work effectively in busy environments with positive results.
• Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients, customers and vendors.
• Extensive supervisory experience in keeping core systems and applications running to fulfill business needs with diminutive downtime and quick recovery when necessary.
• Supervise Database Configuration and Engineering group, engineering solutions On Microsoft SQL Server (2000, 2005, 2008/R2, 2012, 2014), providing High-Performance and High Availability SQL Server Databases, leveraging Database Mirroring, Clustering, Log Shipping, AlwaysOn, on Databases deployed both in Physical and Virtual Environment.
• Proficient in Windows Operating Systems, Computer and Data Communication, Database Systems, Local and Wide Area Networks, Microsoft Office Suite, Lotus Notes, Microsoft Exchange, Security Administration, Resource Management, Strategic and Tactical Planning, Troubleshooting, System Integration, System Upgrades, Installation and Support, Problem Resolution and Design Solutions.

Areas of Expertise

• Microsoft SQL Server
• Expert Contract Negotiator
• Change Agent
• Microsoft Office Suite
• Skilled Presenter
• Excellent Oral and Written Communicator
• Project Management
• Staff Development & Training
• Strong Decision/Judgment Skills
• Account Management
• Networking
• Focused on Results
• Organizational Leadership
• Finance
• Strategic Thinker
• Business Development
• System Services
• Sales
• Strategic Planning
• Employee Recognition
• Customer Service
• Inventory management
• Relationship builder
• Technical Writer

PROFESSIONAL EXPERIENCE

Confidential, Lebanon, NJ

Manager - SQL Server Database Configuration Engineer / Project Coordinator

Responsibilities:

• Successfully engineer, implement and migrate multiple SQL Server Environments offering scalability, stability, and reliability while supporting existing infrastructure critical to business operations.
• Primary liaison with the business, fostering strategic partnership and managing the overall relationship.
• Investigate and deploy tools and solutions to improve patching procedures for supported environments.
• Monitor, analyze, and respond to anomalies in the database environment to prevent issues which may cause service interruption.
• Integrate Idera and Delphix Virtual Database technology with SQL Server to enhance the digital experience for customers through continuous delivery.
• Introduced Database Trustworthy Computing by improving guidelines and procedure to ensure SQL Server Environment is secure and conforms to publish NYL database standards.
• Liaison between Service Delivery and other business units internal and external to New York Life.
• Responsible for the health and availability of all database servers locally and remotely, leveraging technologies for deployment and implementation.
• Oversee documentation, installation, configuration, development of all database servers.
• Responsible for technical documentation, Runbooks, project definition documentation, project plans, installation manual, troubleshooting guides, recovery guides and plans, and status reports.
• Support project processes such as change control, issue resolution and risk management.
• Prioritize and resolve conflicts regarding performance and other database issues.
• Establish and maintain working relationship among customers, vendors, technical users/leads and team manager.
• Ensure best operational practices are documented and in place for technologists and business partners.
• Coordinate database server upgrade, replacement and service/security packs for multiple business partners.
• Support service delivery projects by delivering projects beyond business partner expectation, ensuring all backups are in place and ready for disaster recovery if needed.
• Provide necessary steps to avoid system failures and service disruptions.
• Maintain 99.6% availability for all production database servers and related supported services.
• Ensure problems are not left idle by getting all parties involve to address them expeditiously.

Confidential, Lebanon, NJ

Manger Trainee

Responsibilities:

• Formal manager’s training provided hands on understanding of Managing Information Overload, Strategic Planning for Organizational Success, Diversity and inclusion in the workplace.
• Established Performance Expectations, in small and large groups.
• Provided a better understanding of the Principles of Life Insurance, various operating systems, and Project management.

Confidential, New York, NY

Manager - Desktop Technical Support Specialist

Responsibilities:

• Developed technical and non-technical documentation and training programs, which saved cost and time spent calling vendors for assistance.
• Performed troubleshooting and diagnosis of system problems while taking corrective action in an effective and timely manner.
• Conducted training sessions, educated users nationwide in database manipulation, electronic mail, network access and customized application. This allowed cost savings in training and consulting cost.
• Implemented installed and maintained laptop/desktop computers, software/hardware, and other peripheral equipment.
• Handled set up and troubleshooting of workstations on LAN /WAN network environment, and implemented remote management to users in several states.
• Monitored cross platform network server traffic and adjust system parameters to increase system performance.
• Created and maintained user account database, defining user’s rights to files and directories.
• Performed daily database back up of company database and recovery as needed
• Improved and redesigned the company's obsolete inventory filing system by developing a simple but sophisticated database system, which saves time in locating inventory.
• Transformed a disorganized, inefficient email system into a smooth-running system by redesigning the layout, which saves the company thousands of dollars in postage and wasted space on the server.