Application Support Engineer Resume
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Tampa Bay, FL
SUMMARY
- 7 years of experience of IT experience in MS SQL Server/Windows Server/IIS Server administration with Installing, Configuring, Troubleshooting and maintaining IIS 7.0/7.5/8.0, SQL Server 2012/2008/2005 Databases
- Around 2 years’ experience working on Microsoft Azure IAAS, PAAS, Azure SQL, Azure Automation, and Azure Resource Manager
- Installed and configured Multiple Websites and various web applications (.net framework version 1.1, 2.0, 3.0, 3.5 and 4.0) and web services, WCF services in IIS 6.0/7.0/8.0)
- Experience using PowerShell for automation.
- Provided tier 3 production support and coordinated with development teams to troubleshoot application issues
- Worked on migration of on premise servers to Microsoft Azure. Experience creating VM’s, Cloud Services and SQL databases in Windows Azure, deploying application and managing Storage using Azure Storage Explorer.
- Managed up to 400 servers in different environments, fixed server issues, and upgraded server OS, applied patches.
- Worked on Tier 3 support tickets for application issues and provided support to fix server, network and application issues in dev, test and production environments.
- Experienced in maintaining data center environments like building machines, racking, Imaging, security patching and support (IBM/HP/Cisco rack mount and blades)
- Experience in using and configuring deployment tool Octopus for deploying web applications
- Experienced with using network tools like tracert, port query, and telnet to identify and troubleshoot network issues in a distributed application environment.
- Experience in working with SQL Server 2000/ 2005/2008 like writing queries, stored procedures, working with disaster recovery scenarios of SQL using clustering, mirroring, log shipping etc.
- Excellent interpersonal and communication skills that allow me to communicate with stakeholders in Application Development, Network and Storage teams.
PROFESSIONAL EXPERIENCE
Application Support Engineer
Confidential, Tampa Bay, FL
Responsibilities:
- Working on Connect Audit Manager (CAM) application and supporting application deployments on IIS and SQL Servers
- Worked on automated and manual application deployments accordingly to the deployment guides and performed smoke test.
- Automated deployments in Visual Studio Team Services and automated the builds once the code is checked in by developers to configure CI/CD
- Migrated servers running on Windows Server 2003/2008 to Windows Server 2012/2012R2.
- Installed IIS 7.5/8.0/ SQL Server 2008/2012 on servers and deployed applications, setting up Bindings, installing certificates and troubleshooting application issues deployed on Windows Servers
- Installed and configured Multiple Websites and various web applications
- Provided tier 3 production support and coordinated with development teams to troubleshoot application issues
- Deployed .net applications, UI, WCF Services and Databases (SQL Server 2012) on pre - production environment and provided support to development teams to troubleshoot issues working in a Devops model.
- Worked on Microsoft Azure for creating Infrastructure and SQL Databases and migrated applications to Azure
- Configured multiple apps/ deployment scripts to check the health status of the servers using Microsoft System Center Orchestrator and automate deployments using PowerShell
- Worked extensively on virtualization platform using tools like Hyper V, VMware
- Installed and configured SQL server 2012 with data base replication and Mirroring
- Troubleshooting application, database and network related issues
Systems Engineer
Confidential, Memphis, TN
Responsibilities:
- Installed IIS 7.5/8.0/ SQL Server 2008/2012 on servers and deployed applications, setting up Bindings, installing certificates and troubleshooting application issues deployed on Windows Servers
- Provided tier 3 production support and coordinated with development teams to troubleshoot application issues
- Deployed .net applications, UI, WCF Services and Databases (SQL Server 2012) on pre-production environment and provided support to development teams to troubleshoot issues working in a Devops model.
- Worked on Microsoft Azure for creating Infrastructure and SQL Databases and migrated applications to Azure
- Configured multiple apps/ deployment scripts to check the health status of the servers using Microsoft System Center Orchestrator and automate deployments using PowerShell
- Building virtual machines using Hyper-V, configuring and troubleshooting issues
- Installed and configured SQL server 2012 with data base replication and Mirroring
- Worked with installation and configuration of system center tools like SCVMM (system center virtual machine manager) and monitoring tools like MOM, SCOM (system center operations manager)
- Troubleshooting application, database and network related issues
- Worked on both software (NLB) and hardware (F5-BigIP) load balancer and configuration according to environment requirements
Systems Engineer
Confidential, Seattle WA
Responsibilities:
- Responsible for installation and configuration of Windows Server 2012/2008R2 and SQL server 2012/2008
- Worked on migration of 2003/2008 Windows servers to Windows Server 2012
- Installed and configured Multiple Websites and various web applications (.net framework version 3.0, 3.5 and 4.0) and web services, WCF services in IIS 6.0/7.0/8.0
- Used deployment tools and PowerShell scripts to deploy multiple websites and performed troubleshooting to deliver working environment
- Setup SQL AO manually to prepare environments, restored databases and performed post-restore activities
- Migrating databases from SQL Server 2008 to SQL server 2012.
- Installed SQL Server 2012 in Windows Clustered environment (Active- Passive).
- Managed security logins and worked with Windows authentication, SQL server authentication and mixed modes.
- Performed backup using backup compression and Data compression in SQL Server 2008 on clustered environment and SQL Server 2008 security Audit.
- Worked on Performance tuning and tweaked SQL queries by adding indexes for better performance.
- Configured data partitioning/table partitioning on large sized tables to improve performance.
- Managed Security using SQL Logins, Roles and Security Modes for various users.
- Created and maintained SQL agent for scheduling jobs.
- Created Alerts and Operators in SQL Servers to alert when any Failure occurred in the Database server.
- Involved in Analysis and Design Documentation, User requirements and maintained good documentation.
- Worked on reducing the over disk space used by reducing the size of the transaction logs
