PROFESSIONAL SUMMARY:

• Extensive experience in technical, web, proposal, grant, marketing, sales, real estate and public relations writing.
• Provided technical writing and training services for a wide range of clients.
• Written to such standards as GPO, DOD - STD-7935A, MIL-STD-806, NASA TP-1817, 1SO9001 and IRM 2553.
• Written web content for business and database sites.
• Experience with HTML, Visio, Oracle, SQL Server, SQL, Visual Basic, C++, UNIX.
• Expertise in developing training courses and manuals using the Information Mapping methodology.
• Written user, systems, design, security, software, procedure and testing documentation.
• Background in writing press releases, brochures, sales material, reports and white papers.
• Successfully designed and developed documentation for a wide range of technical specifications.
• Highly motivated self-starter with excellent verbal and written communication skills.
• Solid record of performance in meeting deadlines and completing tasks.

• Created user and design manual format for telecommunications company that was selected as company-wide standard.
• Managed technical proposal section of winning proposal effort on a multi-million dollar federal contract bid.
• Wrote white paper on the advantages of using client/server technology in developing an Oracle database project.
• Paper was instrumental in helping database manager’s decision to pursue the client/server process.
• Created online and offline media kit documentation for internet radio company that was used to persuade several clients to advertise with the company.

AREAS OF EXPERTISE:

• Consulting
• Editing
• Independent Contracting
• Information Technology
• Project Coordination
• Project Management
• Proposals
• Public Relations
• Real Estate
• Systems Analysis
• Technical Writing
• Word Processing
• Writing
• Telecommunications
• Internet

TECHNICAL SKILLS:

Platforms: Windows 2000/NT/XP, UNIX, MS-DOS, DEC, Client/Server, Enterprise

Databases: SQL Server 2000, MS Access 2000, MSDE, Oracle

Languages: C++, Visual Basic, VBScript, SQL, HTML, JavaScript, ASP

Productivity: Microsoft Office Suite, Adobe Acrobat, FrontPage, Visual Interdev, MS Excel, MS Project

Graphics: Visio, Adobe Photoshop, Illustrator, Page Maker

Testing: Rational Tools (Rational Rose, etc.), ClearCase, DOORS

Modeling: OMT, IEW, Erwin, RAD, ERD, OOATOOL, Visio

PROFESSIONAL EXPERIENCE:

Confidential, Largo, MD

Public Relations Director

Responsibilities:

• Wrote press releases, advertising copy, commercials, sales material, marketing material and grant proposals.
• Wrote real estate and financial copy for internet radio commercial ads and programming.
• Established public relations policy and practices for Confidential ’s three internet radio stations and TV show.
• Created media kit for station. Developed business strategic plan for station.
• Worked with business clients to ensure customer satisfaction.

Confidential, Silver Spring, MD

Visual Basic/SQL Server System Analyst

Responsibilities:

• Helped reengineer MS-DOS-based TDS using Visio 2000 and BPR techniques.
• Performed business analysis functions, such as conducting JAD sessions, providing process and gap analyses and writing technical reports.
• Developed graphical user interfaces (GUI).

Confidential, Hyattsville, MD

Systems Analyst

Responsibilities:

• Provided assistance to applicants seeking grant money.
• Trained applicants on how to use online system for grant application.
• Troubleshot system software problems.

Confidential, Langley Park, MD

Systems Administrator

Responsibilities:

• Helped diagnose computer needs and come up with solutions.
• Maintained the network of computers.
• Troubleshot computers to resolve software/hardware problems.

Confidential, Vienna, VA

Project Manager/Business Analyst

Responsibilities:

• Helped established project management policies for new IT order management and provisioning project management group.
• Advised IT vice president, directors and senior managers on strategic and tactical planning for various projects.
• Worked with developers to clarify systems requirements.
• Mentored junior project managers.
• Worked with customers on planning of various RAD projects.
• Wrote and reviewed project and technical documents for various projects, including scope and requirements documentation.
• Ensured quality control systems were in place, following such standards as ISO9001:2000.

Confidential, Silver Spring, MD

Software Engineer

Responsibilities:

• Ensured projects conformed to HIPAA.
• Participated in initial JAD/IT planning for significant upgrade to patient accounting system.
• Managed business case for PAS upgrade.
• Wrote requirements, design and test documentation for PPAS.

Confidential, Fairfax, VA

Web Programmer/Systems Analyst

Responsibilities:

• Worked on a RAD, B2B e-commerce web development project.
• Helped confirm user requirements using JAD, UML and use cases.
• Helped create Active Server Pages (ASP) using Visual InterDev 6.0.
• Coded using HTML, ASP, VBScript and JavaScript.
• Worked with web data in SQL Server 7.0.
• Wrote test scripts and design documentation for project.