PROFESSIONAL SUMMARY

Experienced, ambitious Information Technology professional offering more than eight years of exceptional client service, combined with knowledge of a variety of customized desktop and network solutions for large-size organizations. Hardware expert with an extensive background in builds, upgrades, and troubleshooting. Highly effective in supporting software and connectivity issues working remotely and on-site. Excellent communicator who collaborates well with technical and non-technical team-members.

Technical Skills:

• OS/Platforms: MS Windows 2000/XP Professional, Windows7, Windows Server 2003/2008, VMware, VSphere 5, Citrix Desktop Studio 5.6, VMView vCenter-VDI
• Application/Tools: MS Office Suite 2000/2003/2007/2010, Trend Micro Office Scan,
• BMC Remedy, Heat, Remote Desktop, Goverlan, Atlas, Microsoft
• Security: Sophos Utimaco Data Security Computrace Data Loss Prevention software
• Hardware: PC-Based Desktops, Laptops, Printers, Servers, Netscaler, Scanner
• Networking: Cat-5 Cabling, routers

WORK EXPERIENCE

Confidential

VMware Admin

Responsibilities:

• Administering, testing, troubleshooting and maintaining VMware 4.x/5.x
• Windows Server 2003/2008 R2 Standard/Enterprise
• P2V Migration, administering migration from VMware 3.5/ 4.1 to UCS Cluster Environment
• Hands-on experience with integrating OpenStack Compute and Image services with vSphere and vCenter using the OpenStack drivers as well as custom development.
• Build virtual servers from template
• Patching Virtual server
• Expert and worked on scripting languages like Java, Python, Perl, MySQL and Linux shell scripting.
• Agile movement proposes alternatives to traditional project management. Agile approaches are typically used in software development to help businesses respond to unpredictability.
• Experienced in designing multi-tenant applications identifies three distinct approaches for creating data architectures.

Confidential

Responsibilities:

• Expert talent in adding, modifying, deleting, entitling and creating VDI pools Creation in VMware View environment
• Management of VM environment for Desktops
• Troubleshoot issues related to Virtual Desktops and vCenter
• Support Enterprise Desktop Virtualization Technologies VMware View vCenter
• Perform and train on all Desktop Virtualization and session related commands
• Reset desktops in VMware View, Disconnect and logoff remote session
• Manage persistent disk, Roll back sessions and initiate replication
• Add machines to Catalog in Citrix Desktop Studio, Testing and implementing VM and applications.
• Experienced in designing multi-tenant applications identifies three distinct approaches for creating data architectures.
• Agile movement proposes alternatives to traditional project management. Agile approaches are typically used in software development to help businesses respond to unpredictability.
• Create catalogues and Desktop groups in Citrix Desktop Studio
• Implement and Deploy Citrix receivers in web interface
• Resolve virtual outages and provide root cause
• Update tickets in service now ticket tracking system to provide current status of issue daily
• Build and maintain VMware connection server
• Configure Web interface for Business as needed
• Create virtual server load balancing in Netscaler
• Disconnect and logoff remote sessions,
• Add and remove pool entitlements
• Enable and disable pools.
• Expert and worked on scripting languages like Java, Python, Perl, MySQL and Linux shell scripting.
• On-call rotation every two weeks
• Work with VMware administrator team to provide technical support as needed
• Develop and maintain system installation standards
• Responsible for daily operations tasks and resolve system alerts related issues
• Clone and Manage system patches updates and upgrades for images
• Upgrade view connection servers
• Create new users in Active Directory and add to AD group as needed
• Update and move gold images within environment
• Create and link GPO as needed
• Update ESX servers
• Create and update SOP Standard Operating Procedures

Confidential

System Admin

Responsibilities:

• Installed, configure, and maintain VMware ESXi servers
• Apply patches, updates, and Implementation on ESXi servers.
• Monitored, analyze, and optimize virtualization performance of ESXi hosts and virtual machines.
• Installed, configure, and maintain virtual machine templates.
• Updated and patched servers, computers, laptops using WSUS server
• Troubleshoot and provide problem resolution of software issues.
• Responsible for Windows 7/XP Image Deployment, Created Organizational units, groups, user account, Performed maintenance in Active Directory, Managed four DnsDomain controller, Installing, configuring deploying and maintaining Sophos Utimaco Data Security Computrace, and Data Loss Prevention software.
• Identified, evaluated, maintained and performed complex technical task associated with Domain and Active Directory Management, managed, monitored and modified user accounts for all users in Trustmark Domain, and resolved problems pertaining to hardware and software systems.
• Experienced in designing multi-tenant applications identifies three distinct approaches for creating data architectures.
• Installed, maintained and moved personal computer hardware and software select appropriate hardware configurations and options, included but not limited to: Install and configure Lotus Notes 6.5 and Lotus Notes 8.5, train and assist other group members, document problems and fixes for hardware and software issues in a Knowledge Base
• Planned, scheduled and tracked work related activities with work orders in BMC Remedy
• Provided technical support and training to end-users
• Maintains current knowledge of relevant technology as assigned
• Responded to hardware and software problems utilizing a variety of tools and techniques.
• Installed and configure applications software and related hardware such as desktops, laptops and related peripherals
• Provided software and system troubleshooting and support

Confidential

Acceptance Software Tester

Responsibilities:

• Tested the function of software on electronic voting machines
• Installed electronic voting machines in all counties throughout Mississippi
• Setup and configured the server to upload and download voting data
• Agile movement proposes alternatives to traditional project management. Agile approaches are typically used in software development to help businesses respond to unpredictability.
• Expert and worked on scripting languages like Java, Python, Perl, MySQL and Linux shell scripting

Confidential

Computers Technician/Network Cabling

Responsibilities:

• Detected and resolved problems and reinstalled software and hardware
• Setup PC's, diagnosed, installed, upgraded, configured and repaired computer systems and network system components
• Ran and dropped cables for network access, patch paneling and ran fiber as needed