SUMMARY

• 16+ years’ experience in IT.
• 8+ years at Confidential
• 11 years of work experience and strong expertise in Siebel CRM, PL/SQLs, Unix.
• Hands on experience in Pro *C, C++, VB, ASP, HTML
• ITIL Certified, working noledge in ServiceNow, JIRA
• In depth noledge of client server architecture, Software Development Life Cycle (SDLC), Functional and Technical Analysis
• Ability to multi - task and respond to challenging needs
• Excellent in learning new technology and easily adapt to a new environment
• Excellent academic record - passed with distinction at school and at university level.

TECHNICAL SKILLS

Hardware/OS: Windows, Linux, Solaris

Software Products: Siebel CRM (EIM,Config,EAI,Open UI). Oracle, C, Java, JSP, PRO *C, C++,SQL, PL/SQL, HTML, Visual Basic, Visual C++ 6.0, ASP, Actuate Reports

Tools: PL/SQL Developer, TOAD, XML Spy, Actuate e-designer Professional, AQT

PROFESSIONAL EXPERIENCE

Confidential

Senior Application Software Developer

Responsibilities:

• Currently involved in the production support of complex system built in Siebel dat integrates with multiple other systems including .Net and mainframe systems through TIBCO,WAS,IBM MQ Series
• On Call support and primary point of contact for the application.
• Leading a team of 8+ members currently, have lead 20+ members during major deliveries.
• Knowledge in all the interfacing systems
• Involved in the development of change requests and in the migration of Siebel 8.0 to 8.1 and from 8.1 to IP16
• Involved in noledge transition to team, work assignment and point of contact for both team members and clients for any issues.
• Developing UNIX jobs and scheduling them through ESP scheduler.
• Developed EIM scripts and involved in scripting and configuration.
• Supported business users in Canada.
• Perform Unit testing, UAT builds, cross- team QA testing before UAT release.
• Performing complex data analysis and ad hoc reporting
• Creating BRD/flowcharts/documentation of processes and business rules.

Tools: Siebel CRM, SQL, PL SQL, Unix, Shell scripting, Visual Studio, Visual Basic, AQT, JIRA, ServiceNow

Confidential

Technical Lead

Responsibilities:

• Involved in consolidating lead sources and building a CRM system for the company dat integrates with SAP system and multiple other systems
• Lead a team of 10+ members and been a point of contact for any issues.
• Requirements gathering, analysis and Design.
• Involved in Gap Analysis between multiple data sources and Target application - Siebel
• Involved in the design of migration of legacy data as well as configuration design
• Preparation of HLD, LLD, Configuration Tracker for OLTP
• Performed KT sessions on functionalities of EIM, migration techniques and performance tuning.
• Installed OBIEE and configured custom mappings from ETL.

Tools: Siebel CRM, Oracle DB, PL SQL, Unix, Talisma, OBIEE

Confidential

Technical Lead

Responsibilities:

• Involved in building a CRM system for the bank dat involves integration with legacy and MIS systems
• Lead a team of 8+ members and been a point of contact for any issues
• Requirement gathering, analysis and Design.
• Involved in Gap Analysis between source (Sybase) and Target application (IOB Siebel Financial Services).
• Prepared ER model(Physical and Logical) for OLTP
• Designing of Physical Layer, Business Model & Mapping Layer (logical modeling) and Presentation layer in Metadata
• Preparation of HLD, LLD, Configuration Tracker for OLTP
• Preparation of data migration strategy, Configuring Screens, Views, Applets, BC on OLTP
• Prepared transformation scripts to copy and transform legacy data to CRM system
• Designed the custom mappings between Siebel CRM and OLAP (OBIEE) using informatica.
• Installed, configured and customized OBIEE schemas for the data flow from Siebel

Tools: Siebel CRM, Oracle DB, PL SQL, Unix, Informatica, OBIEE

Confidential

Software Developer

Responsibilities:

• Involved in transforming a legacy system to a CRM system for the telecom company.
• Single handedly helped in transferred 100M legacy data to Siebel system with various data transformation scripts and EIM process.
• Contributed a major part in the successful Go-live of Rigmor by reducing the down time during transition from legacy system to Rigmor.
• Involved in assisting to fix the issues after Go-Live for Rigmor.
• Involved in the analysis of legacy data
• Created scripts to run the eim jobs in an efficient manner.
• Involved in the performance tuning of the process, so dat the downtime was very less
• Preparation of HLD, LLD, Configuration Tracker for OLTP
• Configured/developed Screens, Views, Applets, BC
• Developed Unix shell scripts whenever necessary.

Tools: Siebel CRM, Oracle DB, PL SQL, Unix, Core Java

Confidential

Designer

Responsibilities:

• Involved in the enhancements and ongoing support of Service Provider Gateway, an order placement system in BT.
• Carried out Rapid Impact Assessment (RIA), effort estimation for new Change Requests (CR).
• Preparation of HLD, LLD based on the solution design, Dev team, test team support, presentations all in AGILE manner
• Ensured IQA(Internal Quality Audit) and External Quality Audit on all deliverables.
• Provided support to the testing team, Integrated Verification and Validation testing and supported after go live.
• Effectively groomed the new comers, lead 3+ team members.

Tools: PL/SQL Developer, XML Spy, Oracle Workflow Builder, Oracle PL-SQL, Unix

Confidential

Developer

Responsibilities:

• Involved in the release of latest versions with major enhancements.
• Involved in fixing bugs in the previous versions, permanently in the production.
• Development of Functional Specification Documents, user Requirement Analysis.
• Involved in UNIT/SIT/UAT testing of the system
• Involved in the maintenance of the interest accrual module

Tools: PL/SQL Developer, Pro *C, C, Oracle PL-SQL, Unix