SUMMARY

• Strong technical background of Production Support and Solid project experience in SQL, PL/SQL, ORACLE 9i, UNIX, SHELL SCRIPTING.
• Experienced in implementing Organization DevOps strategy in various operating environments of Linux and windows servers along with cloud strategies of Amazon Web Services.
• Highly skilled in deployment, data security and troubleshooting of the applications usingAWS services.
• Strong experience in ITIL concepts like Incident Management, Problem management, Change Management and Service request handling.
• Good experience developing Webservices using SOAP/RESTFUL, JAXB, CXF, XML/XSLT and WSDL
• Experience with implementing Service Oriented Architecture (SOA) using SOAP and REST Web Services.
• Worked with Validation Team to generate Validation Plan, Requirement Specifications, Design Documents, Test Scripts, Traceability Matrixes, and Validation Summary Reports.
• Experience in debugging Java applications and providing fixes in Java/Java Script.
• Analyze UNIX scripts, Oracle backend packages and procedures, scheduling of CRON jobs and creating alerts/dashboards in Splunk.
• Experience of application development in different environments like Windows 98/NT/2000/XP, Linux and UNIX
• Experienced in implementing Single Sign - On (SSO) for applications and changes in ADFS.
• Good experience with developing and performance tuning queries, stored procedures on RDBMS like Oracle and MySQL.
• Created action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau
• Experience in Quantum matrices, Splunk, TeaLeaf, Dynatrace and Autosys for monitoring the session activities and analyzing logs.
• Handled service request and Incidents using tools like JIRA, SNOW, Clarify CRM, ITSM and providing solution before SLA.
• Maintaining the documentation required for the project and updating the design and documenting it using Confluence and SharePoint.
• Experienced in handling various servers like Apache Tomcat, JBoss, Nebula, Tableau and Windows servers.
• Created new REST web service operations and modified the existing web service's WADLs Web Application Description Language
• Experience working with SonarQube, Fortify in multiple projects for code coverage.

TECHNICAL SKILLS

Languages: Java, JavaScript, Shell script, Windows Power shell script

Web/App Servers: Web Logic 10.3.x, Apache 1.3/2.0, Oracle Application Server, JBoss Application Server, Nebula, Windows Server 2008 and 2012

RDBMS: MySQL, Oracle 11g/10g, MS SQL Server 7.0

Operating System: UNIX, LINUX, Windows 9x/NT/2000

Tools: /Framework: JIRA, Confluence, Splunk, Putty, Sonar Qube, Solarwinds, ADFS, FTP/SFTP, ITSMQuantum metrices, Citrix,Dynatrace, Microsoft Dynamics NAV, Cherwell, Clarify CRM, ServiceNow, SNOW

Cloud Technologies: AWS, Azure

APIs: Web Services, REST, SOAP

PROFESSIONAL EXPERIENCE

Confidential, TX

Production Support Analyst /Devops Engineer

Responsibilities:

• Managed excellent relationships with IT Operations and business partners to optimize application performance and results.
• Experienced in implementing Organization DevOps strategy in various operating environments of Linux and windows servers along with cloud strategies of Amazon Web Services.
• Responsible for problem identification and resolution of failed processes or jobs and assisted customers in troubleshooting issues with their applications in AutoSys.
• Used Oracle PLSQL for writing procedures, function, triggers for development and automation of the application.
• Cognitive about designing, deploying and operating highly available, scalable and fault tolerant systems using Amazon Web Services (AWS).
• Automated business procedures through server-side JavaScript.
• Active participation in regular project status meetings, client calls and always acted as the sole point of contact for all the functionalities developed by me.
• Strong data cleansing experience using Java, PL/SQL, SQL coding, and UNIX Shell Scripting.
• Scheduling jobs using Autosys scheduler and Unix cron jobs.
• Participating in client calls and involved in the requirement gathering from the clients.
• Troubleshoot batch failures to determine cause (review AutoSys logs) and correct/escalate.
• Debugged Java based applications using tools like DynaTrace, chrome developer tool and Tealeaf.
• Responsible for the implementation of batch schedules. Perform job amend diagnosis and resolution.
• Prepared requirement specification document that gives the comprehensive details about the requirements.
• Experienced in Information Technology Infrastructure Library (ITIL).
• Experienced in handling service request and providing the solution for the request as per the priority basis within the SLA.

Confidential - MA

Application Developer / Production Support

Responsibilities:

• Front end and back end design and development.
• Implemented Mock screens for application products during design process.
• Involved in developing web services using SOAP.
• Created the front end interface using JSP, JavaScripts, CSS and HTML.
• Designed a web application using HTML, Javascript, JQuery and Ajax to consume REST WebService.
• Developed Restful web services based on CXF framework and implemented GET, PUT, and POST functionalities.
• Extensively used JMS(Java Messaging Service) API to send and receive messages between application components
• Involved in developing multiple application using Spring, Struts, Hibernate, JDBC, XSD, CXF and JAXB.
• Developed SOAP and RESTFUL services as provider and consumers. Developed web services which calls stored procedures to read data from Database as to increase the performance and speed to fetch data from multiple tables.
• Developed application with JMS service to read messages and push messages to IBM queues.
• Integrating CAMEL framework to the application to add more flexibility for routing to different end points like queue or folders.
• Written different shell scripts on Linux/Unix platforms using VI editor to process different financial files
• Implemented new features in multiple applications like externalizing property file, reading JMS details from DB and reconfigure it during runtime.
• Integrated SonarQube in multiple projects for code coverage.
• Developed, implemented and performed unit testing using Junit, Mockito and powerMock.
• Involved in discussion with back end teams to analyze and resolve product issues.
• Developed and added new features that supports on Mobile browse and for the web applications.

Confidential, MD

Senior Support Engineer

Responsibilities:

• Involved in Agile development process
• Analyzed the existing application flow of Online Payment System for Web Application and implemented the new flow for Mobile browser using Spring WebFlow.
• Involved in Requirement Gathering Discussions to understand the Application Flow for Online Payment Transaction System for mobile browser.
• Developed and added new features that supports on Mobile browse and for the web applications.
• Integrating with Enterprise wide Web services using RESTFUL and SOAP Messages and tested the web services using SoapUI and various other tools.
• Responsible for generating builds using Jenkins from the respective branch and deploying it on Dev and QA environment.
• Experience in configuring the Websphere server for the application on DEV, QA and UAT environments.
• Responsible for doing QA deployments and providing builds for UAT and Production environment.
• Attended Release Planning, Daily SCRUM meetings and created tasks and defects in JIRA
• Configured the CQ5 server, Felix Server and websphere server on Dev and QA environment and also configured Jenkins to make an automatic build to CQ5 and Felix server.
• Analyzed the logs using Splunk and Tea Leaf sessions and fixed the issues.
• Involved on Production Support Activities for every Sprint Release Cycle. Analyzed and resolved the critical production defects.
• Prepared the release notes with the build details, functionalities released with the build and resolved defect list.
• Coordinating with Release Teams and prepared the release notes for Production releases.
• Developed and executed SQL statements on Dev, QA and Production database.

Confidential - CA

Application Developer/Production Support

Responsibilities:

• Develop the application using Spring as an front end architecture and Hibernate as a data access layer, WebLogic as an application server and Oracle as a Database.
• Agile development; OOA/OOD; designed and developed the system components
• Created Spring Controllers and Integrated with Business Components and View Components
• Developed Spring and Hibernate data layer components for the application
• Involved in databases updates and DDL Creation
• Exposed Web Services for system integration; developed Restful Web Services for accessing Ordering information
• Helped the UI team to integrate using Spring and RESTFUL Services.
• Helped to created unit tests
• Involved in production Deployment and Support activities of the system.
• Coordination with various team including offshore support teams.

Confidential - CA

Production Support Analyst

Responsibilities:

• Managed excellent relationships with IT Operations and business partners to optimize application performance and results.
• Experienced in implementing Organization DevOps strategy in various operating environments of Linux and windows servers along with cloud strategies of Amazon Web Services.
• Responsible for problem identification and resolution of failed processes or jobs and assisted customers in troubleshooting issues with their applications in AutoSys.
• Used Oracle PLSQL for writing procedures, function, triggers for development and automation of the application.
• Cognitive about designing, deploying and operating highly available, scalable and fault tolerant systems using Amazon Web Services (AWS).
• Automated business procedures through server-side JavaScript.
• Active participation in regular project status meetings, client calls and always acted as the sole point of contact for all the functionalities developed by me.
• Strong data cleansing experience using Java, PL/SQL, SQL coding, and UNIX Shell Scripting.
• Scheduling jobs using Autosys scheduler and Unix cron jobs.
• Participating in client calls and involved in the requirement gathering from the clients.
• Troubleshoot batch failures to determine cause (review AutoSys logs) and correct/escalate.
• Debugged Java based applications using tools like DynaTrace, chrome developer tool and Tealeaf.
• Responsible for the implementation of batch schedules. Perform job amend diagnosis and resolution.
• Prepared requirement specification document that gives the comprehensive details about the requirements.
• Experienced in Information Technology Infrastructure Library (ITIL).
• Experienced in handling service request and providing the solution for the request as per the priority basis within the SLA.

Confidential

Software Engineer

Responsibilities:

• Developed End to End application by adding new features to GUI using JSP, Ajax, JQuery, bootstrap, JavaScript.
• Developed middle tier to support GUI using Spring MVC and hibernate for fetching requested data from database.
• Created Controllers, DAO’s and stored procedures to serve UI request.
• Developed application with responsive design as it can be used across different screen sizes like on desktops or on mobile screens.
• Involved in production support and validation.
• Used Microsoft Dynamics NAV for extracting details of the customer.
• Experience in developing and deploying session beans, entity beans representing different types of business logic abstractions.
• Implemented Java and J2EE Design patterns like Business Delegate and Data Transfer Object (DTO), Data Access Object and Service Locator.
• Created Issue Resolution documents and Unit Test Plans for minor enhancements.
• Deployment activities and Change Management for getting approval from the stake holders.
• Performed pre and post deployment checks on application.
• Developed automation scripts for inbound and outbound of the data on servers.
• Performed GAP Analysis, initiated Remediation Plans and assisted in maintenance of Validated State.
• Performance tuning was done using SQL and PLSQL.
• Designed and developed MS Navision solutions as per technical specifications.
• Managed team, Solving client’s queries and issues on a daily basis both from techno - functional and planning perspective.
• Extensive use and knowledge of SQL Queries, PL/SQL (stored procedures, triggers), formatted searches, User Defined fields, User Defined tables.

Confidential

Software Engineer

Responsibilities:

• Co-Authored Project Management documents such as Project Charter, Project Management Plan and Project Plan Schedule.
• Wrote procedures, function, triggers for development and automation of the application.
• Provided the work around and finding the root cause of the issue within the SLA
• Assisted in writing SOPs and Training Manual for the end users by providing power point presentation.
• Implemented Oracle PL SQL triggers, functions and Stored Procedures as per the design and development related requirements.
• Certified in ITIL by Confidential Technologies.
• Experienced in doing deployment activities, pre deployment and post deployment for both major and minor deployment.
• Experienced in handling service request and providing the solution for the request as per the priority basis with in the SLA.
• Designed front end of the application using JavaScript and make changes to the application based on the requirement.
• Strong Data Cleansing experience using PL/SQL, SQL Coding, and UNIX Shell Scripting.
• Tuning queries which are used regularly on daily basis.
• Experienced in end to end testing of the application after the deployment.
• Wrote UNIX scripts for providing the automation for the workaround
• Schedule CRON Jobs using UNIX and scheduling alerts using splunk.
• Analyzing using session monitoring tools like tealeaf and quantum metrices.
• Participated in Post Validation Activities such as Periodic Review, IT Audit and Coordinated IT team.
• Participated in all Phases of Test Life Cycle from Test Planning to Defect Tracking and Managing Defect Lifecycle.
• Served as a coach and mentor to help more junior team members develop their technical skills.
• Performed GAP Analysis, initiated Remediation Plans, Performance tuning and assisted in maintenance of Validated State.