Application Support Analyst Resume
Pasadena, CA
SUMMARY
- Around 5 years of IT experience in Design, Development, Implementation and support of RDBMS in Production and Development Environments using Oracle Tools.
- Involved in complete Project Life Cycle including requirements gathering and Analysis, Database design, Database development, Application development, Testing, Implementation and Support of the application software and extensively on Production support.
- Proficient in developing and maintaining of packages, functions, application procedures, stored procedures, triggers, tables, indexes, views, using Oracle PL/SQL database programming language.
- Experience in UNIX working environment, writing UNIX shell scripts for Informatica pre & post session operations.
- Excellent in Query Optimization Techniques, Creating, Replacing & modifying database entity models and maintenance.
- Good understanding of Data mining concepts, ETL Processes and Data modeling concepts such as Design of the Dataflow, ER Diagrams, UML, Use Cases, Normalization and De - normalization of Tables.
- Experience in using Oracle Forms 9i, Reports 6i&2.5 for developing end user screens and reports and also adept in using Oracle Tools like SQL* Plus, SQL Developer.
- Used SQL analytical functions for data analysis and developed aggregated drill down reports.
- Used SQL loader and UTL FILE to load the data into oracle tables from FLAT, CSV and Text files
- Worked on SQL Loader scripts to load the data in to temporary staging tables
- Good team player, quick learner and detail oriented, strong technical, organizational and report writing skills combined with self-motivation.
TECHNICAL SKILLS
RDBMS: Oracle 12c,11g, SQL Server 2008/2012, MS Access and MS-Access, Forms 9i/10g,Reports 9i/10g.
Modeling: WINSCP, Putty.
Operating Systems: Windows Vista/ XP/2000/2003.
Oracle Utilities: SQL*LOADER
Languages: SQL, PL/SQL,UNIX Shell Scripting
ETL tool: Informatica
Developer Tools: SQL Developer, Oracle Developer Suite (Forms and Reports).
3rd Party tools: MS Visio, JIRA, Service Now, TFS Repository.
PROFESSIONAL EXPERIENCE
Confidential, Pasadena, CA
Application Support Analyst
Responsibilities:
- Provided tier 3 support by working with software development and QA teams.
- Provided Tier 3 support and root-cause analysis for incidents and/or service requests
- Providing tier 3 application support by monitoring internal software applications in the application (client).
- Submitting bugs and tasks in Service now issue tracking software development and coordinating with offshore digital teams.
- Experience in working with the Service now ticketing tool.
- Identified, documented, and troubleshooted application computing issues as they arise.
- Experience in working with UNIX and PUTTY Environments.
- Experience working as L2 production support.
- Proficient in developing and maintaining of packages, functions, triggers, tables, views.
- Resolving customer reported tickets in Service now. Related tasks and completing application support requests.
- Worked with SQL Joints on tables for performance reasons.
- Experience in developing the existing SQL queries due to performance issues.
Environment: SQL Developer, UNIX, WINSCP, Microsoft Office, Putty.
Confidential, Monroeville, PA
Oracle PL/SQL Developer
Responsibilities:
- Responsible for conducting user requirement meetings and gathering information from the end users for reporting system and analyzed all the existing system
- Experience in working with the SPARCS application.
- Developed and worked on a new screen named as EXTERNALVENDOR screen.
- Involved in SPP transition project.
- Created new constraints to identify patients who are eligible for transition based on their drug.
- Responsible for creating the tables, enforcing the Constraints & Indexes.
- Created PL/SQL Procedures, Functions and Packages in PL/SQL
- Responsible for Developing the NewReportsusingReports10g.
- Responsible for creating the Database Triggers coded to meet the global operation.
- Tested required stored Procedures, Functions, Packages and Database Triggers.
- Involved in solving the bugs reported by the end user in implementation phase in bothFormsandReports.
- Involved in performance tuning for slow runningReportsusing various optimizer hint techniques.
Environment: Oracle 11g/12c, SQL Developer, Oracle Forms and reports.
Confidential, Ashburn, VA
Oracle PL/SQL Developer
Responsibilities:
- Involved in Design, Development and Testing of Conversions, Interfaces, Workflow and Reports.
- Experience in writing post validation SQL scripts to verify data is loaded properly oncedata stagejob is completed.
- Resolving the issues on priority basis.
- Responsible for Analyzing and Implementing the Change Requests.
- Designed and developed Database Tables, Triggers, Cursors, and Ref Cursors created Stored Procedures, Functions and Packages for implementing business logic and to meet Business requirements.
- Worked on scripts to refresh data for the various data sources and developed Backup scripts to restore data.
- Used Bulk Collections, Indexes, and Materialized Views to improve the query executions.
- Collaborate with various departments and perform research on all data processing functions.
- Involved in day to day meeting with development team in agile environment updating with further steps and providing feedback on current issues.
Environment: Oracle 11g/12c, SQL Developer, SQL*Loader, TOAD, UNIX, Shell Scripting, Microsoft Office, Putty, Datastage.
Confidential
Oracle PL/SQL Developer
Responsibilities:
- Created Data Flow Diagram, Entity Relationship Diagram from Designer.
- Involved in Development, Testing, Implementation and Training.
- Extensively involved in writing SQL queries (Sub queries and Join conditions).
- Created Database Triggers in PL/SQL.
- Involved in developing UNIX shell scripts required for maintaining and processing job.
- Involved in Package modifications to reflect the changes.
- Involved in export and import at schema level.
- Created Object Types in PL/SQL.
- Performed customization on existing Forms appearance, validation logic, and behavior and incorporating new functionalities for control purpose.
- Responsible for Analysis, Design, Development/Customization and Testing/debugging of the reports.
Environment: Oracle 9i, SQL Developer.
