SUMMARY

Results driven Senior Systems Engineer with comprehensive experience in event and incident management for high performance IT services. Capable of having a holistic view of complicated IT services to better monitor and provide a higher level of availability. Expertise in developing customized monitoring for proprietary applications and reducing system downtime. Proven track record in the role of System Center Operations Manager Engineer.

TECHNICAL SKILLS

EXPERIENCE

Confidential

Senior Systems Engineer Supervisor

• Designed and maintained QA, Dev, and Production environments using Amazon Web Services: CloudFormation, EC2, ElasticCache, S3, RDS, VPC.
• Continuously supported and introduced new domestic and international branch offices.
• Built Windows and linux versions of Couchbase Cluster.
• Configured and maintained global production web services and maintained a 99.99 uptime SLA.
• Built direct Global Network across all branch offices and international contractors.
• Implemented AWS VPC allowing network interconnectivity between Corporate, physical data center and AWS resources.
• Automated production deployments via PowerShell and Python scripts. The automated processes decreased the time it takes to complete a production release from 8 Hrs to around 60 minutes.
• Proficiently migrated web servers hosted on-premise to AWS.
• Helped create Videology, Inc's Systems Engineering team, consisting of 6 Systems Engineers.
• Built and maintained monitoring infrastructure, consisting of Zenoss Core instances and SCOM 2007.
• Created custom Python scripts to pull performance metrics from RRD files and create an Excel spreadsheet for upper management.
• Lead technical engineer to Videology, Inc's Development, MIS, QA, and R D departments.
• Deployed and administered Windows 2008 R2 virtual servers via Microsoft Hyper-V Services, and Failover Cluster Services.
• Purchased and deployed SSL certifications.
• Configured and deployed Windows IIS 7.5 web server in a physical and virtual environments.
• Created custom PowerShell scripts to monitor Microsoft Windows systems across multiple environments.
• Installed and administered multiple Zenoss Core servers to monitor millions of syslog messages from proprietary Linux applications.
• Installed and maintained several MS SQL Server 2008 instances, MS Failover Cluster Service, SQL Reporting Services, and IIS 7.5.
• Oversaw technical consultants.

Confidential

Senior Systems Engineer

• Build and maintain production and development instances of SCOM 2007 R2.
• Administer Cisco IronPort Email appliance.
• Deploy and administer Windows 2008 R2 virtual servers via VMWare vSphere 4.0.
• Trained on Cisco Nexus 1000v switch.
• Purchase and deploy SSL certifications.
• Configure and deploy Windows IIS 7 web server.
• Create custom VB scripts to monitor Microsoft Windows environment.
• Installed and administered multiple instances of Kiwi Syslog Server to monitor millions of syslog messages from proprietary Linux applications.
• Installed and maintained several MS SQL Server 2005 instances, MS Cluster Service, SQL Reporting Services, and IIS 6.0.
• Performed routine MS SQL 2005 database maintenance.
• Oversee technical consultants.

Confidential

Senior Systems Engineer

• Migrated Production MOM 2005 and custom management packs to SCOM 2007 R2
• Maintained production and staged instances of MOM 2005 and SCOM 2007.
• Integrated SCOM 2007 and HP OM 8 via Engyro Connector.
• Created custom VB scripts to monitor Microsoft Windows environment.
• Created custom task with MOM 2005 and SCOM 2007 to automate Operations Engineers and Technical Support routine tasks, such as support ticket creation in Service-Now and other proprietary ticketing systems.
• Improved design of third party monitoring management packs rules and alerts, so that unnecessary alerts would not bombard the management consoles.
• Installed and administered multiple instances of Kiwi Syslog Server to monitor millions of syslog messages from proprietary Linux applications.
• Worked with software developers and engineers to create custom .Net Application monitoring processes to maintain a 24/7 production environment.
• Installed and maintained several MS SQL Server 2005 instances, MS Cluster Service, SQL Reporting Services, and IIS 6.0.
• Performed routine MS SQL 2005 database maintenance.

Confidential

Systems Engineer

• Decommissioned old Microsoft Operations Manager MOM 2005 server which was necessitated due to configuration issues and successfully transitioned server from existing environment and added new MOM server as a secondary management server with Windows 2003 Standard Edition.
• Configured the Computer Discovery Rule to point to the new server which allowed all the agents to report to the new MOM 2005 server.
• Developed enhancements to the management pack rules and alerts so that unnecessary alerts would not bombard the management consoles.
• Monitored all servers via MOM's management console and assigned specific events or alerts to individuals.
• Installed and administered MS SQL Server 2000.

Confidential

Systems Engineer

• Maintained the company's production web servers running Windows 2003 Web Edition with a connection to several clustered SQL servers.
• Built production web servers using a detailed custom server builds, which included specific OS settings and the installation of custom software.
• Transitioned Windows 2000 Servers to the Windows 2003 Standard Edition.
• Decommissioned old Microsoft Operations Manager MOM 2005 server, due to hardware issues and successfully transitioned the server from existing environment and added new MOM server as a secondary management server with Windows 2003 Standard Edition
• Configured the Computer Discovery Rule to point to the new server which allowed all the agents to report to the new MOM 2005 server.
• Installed and configured management packs for Microsoft Virtual Server 2005 R2, Exchange 2003, MS SharePoint and SQL 2005.
• Designed the management pack rules and alerts so that unnecessary alerts would not bombard the management consoles.
• Monitored all servers via MOM's management console and assign specific events or alerts to individuals.
• Installed and administered MS SQL Server 2000.
• Created databases, running SQL maintenance jobs to perform database backups and transaction log backups and running simple SQL queries.
• Administered Microsoft Active Directory and group policies.
• Performed nightly backups using Veritas Backup Exec.
• Installed and maintained Microsoft Virtual Server 2005 R2 running five virtual machines, SharePoint Portal Server, ISA Server 2005.
• Maintained Exchange 2003 with over 80 users.

Confidential

Network Administrator

• Maintained network infrastructure and computer/server systems.
• Installed and supported MS Office 2003, MS Great Plains, ADP, CT Vision, and custom programs.
• Converted corporate office frame-relay data lines, which connected 20 remote medical facilities, to Verizon's DSL connections, saving the company thousands of dollars a year and increasing the data connection to the corporate office.
• Designed and established a VPN network using a WatchGuard Firebox 1000 at the corporate office and WatchGuard Soho 6tc at each remote location.
• Installed and maintained Citrix MetaFrame servers supporting over 85 users.
• Upgraded MS Great Plains to 8.0, upgrading Citrix MetaFrame 1.8 to Citrix MetaFrame XP 1a, maintained user profiles with global policy object.
• Migrated Exchange 5.5 to Exchange 2003 to utilize Exchange 2003's Outlook Web Access.
• Provided desktop support to over 200 hundred employees,

Confidential

Access Database Support

• Maintained the company's Access database with upcoming legal depositions.
• Tracked all deposition for roughly 3 large litigations.

Confidential

Legal Specialist

• Provided legal counsel to company and battalion commanders.
• Processed Article 32s, equivalent to a Grand Jury, and assisted military attorneys with court-martial proceedings.
• Researched legal cases and interviewed potential witnesses.