SUMMARY

I have over 18 years of experience of Network Systems Management. I have proven experience with server hardware/software, network and communications system administration and management. I perform 3rd level Support. I have a Bachelor's Degree in Computer Science MS Certified and have completed my CCENT. I have excellent leadership experience and exceptional work ethics along with strong communication skills.

TECHNICAL SKILLS

MS SQL 2000, Exchange 5.5, 2000, Windows 2000, 2003, XP, Norton Anti-Virus, IIS, Site Scope, Host Monitor, VMware, Double Take, IP Polycom 430, Interactive Intelligence 3.0, Symposium, Contact Center Manager, Dell SAN MD3000i, Citrix Metaframe XP, AS400, , RightFax, Backup Exec, CommVault, LotusNotes, Encryption, Windows 2008 Deployment, Cisco Call Manager, ICND1 and ICND2.

EXPERIENCE

It Manager I3 Admin Confidential

• Main point of contact for support of all call center users in solving problems related to using LAN, WAN and telephony systems. I am a Cisco CUCM, I3 and Salesforce.com Administrator.
• Program and support the implementation of existing and newly acquired telephony and network systems including engineering network architecture.
• Provide 3rd level engineering support in Local and Remote locations.
• Organize hardware system and network documentation procedures, licensing information and backup and recovery resolutions for system failures.
• Measure performance of network systems in terms of effectiveness for user desktop applications and IP VOIP phones.
• Maintain Telephony, Workforce Management Databases on SQL servers.
• Maintain SLA agreements and provide production floor outage reports.
• Manage on call support for incident management.

Network Administrator

Confidential

• Provided 3rd level support to a team of technical service personnel.
• Daily duties involved SQL database Administration Nortel PBX moves additions and changes, Packet8x8 Administration,Desktop Application Management as well as Network Analysis.
• Made expert recommendations for customer Telephony application and server configuration upgrades as well as Development to testing procedures.
• Managed helpdesk resolution and call routing processing.
• Created internet based IP phone configuration and routing changes through Packet8 8X8 .
• Created documentation for work flow management such as Security implementation, disaster and backup recovery.
• Administered the ADP and Kronos Oracle databases for Human Resources.
• Business Systems Analyst Window Service Confidential
• Contract Carlson Hospitality WorldWide
• Primary duties included Active directory design analyst and implementation.
• Performed 3rd level business systems database analyses in SQL and Oracle.
• Performed second level Network support. I installed configured and administrated SQL2000, Citrix and Oracle applications.
• Provided technical support and solutions to multiple clients on exchange business link issues such as mailbox creation, aliases, and redirects as well as SNMP and DNS protocol configuration.

Senior Network Administrator

Confidential

• Daily duties included installing, configuring, managing and administrating the network servers and their activities.
• Installed a variety of network server platforms such as RAID arrays and Cluster environments.
• Controlled the internal networking system, its hardware components and control equipment.
• Responsible for new phone additions and changes to the PBX switch.
• Responsible for SQL database maintenance, fault tolerance implementation and failover technology installation.
• Configured SQL databases web integration.
• Ran SQL queries to update databases information.
• Upgraded SQL software.

Senior Systems Administrator

Confidential

• Responsible for the network and business systems administration, installation and configuration.
• Installed a variety of network server platforms such as RAID arrays and Cluster environments.
• Managed the configuration of the active directory schema, as well as the Exchange mail system.
• Supervised the configuration of Windows 95/98/2000 and NT clients on the network.
• Other duties were cloning critical systems and clustering servers for fault tolerance.
• Administrated Cisco PIX Firewalls, Installed/Administrated Exchange Email and Active Directory design.
• Served as the expert for windows related issues and oversaw Helpdesk problems and resolutions.
• Maintained and configured company network protocol technologies.
• Create and Query SQL jobs for day to day activities
• Very experienced in Citrix, Linux, Microsoft and Pervasive SQL database administration and installation.

Network Solutions Technician

Confidential

• Provided excellent customer support, training, and service for over 150 clients.
• Designed and administered NT networks, as well as upgrading the existing network infrastructure, including servers and client workstations.
• Responsible for customer hardware/software contracts and made recommendations for hardware/software solutions.
• Provided network analysis and resolutions in a field environment.
• Provided product demonstration for potential customers and on-line help desk support to existing customers.