SQL Developer Resume Profile

Professional Summary

20 years Technical solution and supporting information technology business experience.
Experience in electronic data retention, data reporting, data validation and process improvement analysis.
Microsoft Visual C and C
Microsoft SQL Server
Microsoft Oracle
Microsoft Access
Microsoft Visual Basic , Java
Professional Experience

Confidential

Customer Service Representative

Provide miscellaneous customer service duties, enrolling new clients for Nordstrom Visa accounts, cashier, and research merchandise at certain locations.
Maintain a through and current knowledge of credit card enrollment policies, return policies and procedures and other pertinent information specifically outlined in the General Information section of the employee handbook.
Maintain knowledge of credit card enrollment policies, return policies and procedures and other pertinent information specifically outlined in the General Information section of the employee handbook.
Telephone customers regarding sales events
Assist managers and supervisors with other responsibilities as needed, including stocking merchandise, inventory.
Assists other staff Team members with projects as requested by supervisor
Assist managers and supervisors with data entry and other responsibilities when needed.

Confidential

System Analyst

Monitoring and maintaining computer systems. Investigated problems and determined if due to connectivity or if they were higher layer problems.
Investigate problems and determine if due to connectivity or higher-level problem.
Participated in quality assurance procedures and documented issues compiled and distributed reports

Confidential

Tier I Help Desk Support

Duties: Responsible for phone support help desk resolution of system and procedural problems with the Henrico County police and fire department motor vehicle mobile electronic computer systems.
Update network servers New system/process functionality implementation
Analyze requirements specifications and identify specific test points within the software
Reset business partners user passwords and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives
Analyze information, identify technical and process conflicts, and work with appropriate staff to resolve issues.
Schedule and conduct reviews of technical materials, collect and consolidate feedback, and drive the requirement developments to sign-off by appropriate parties

Confidential

Network Computer Operator

Responsible running batch jobs for mainframe systems
Telephones help desk support to business partners users needing resolution of system and procedural problems with the Henrico County overall electronic computer systems.
Update network servers New system/process functionality implementation
Analyze requirements specifications and identify specific test points within the software.