Summary

Confidential has 7 years' experience working as a Business Analyst. She has worked through most of the SDLC phases and the Knowledge Areas of the IIBA BABOK eliciting requirements documenting business, functional systems requirements creating use cases, activity diagrams process flows for web-based applications, creating and manually executing test cases. Joke has experience modeling applications using UML techniques working oprojects involving multiple stakeholders/client providing post-implementatiosupport and user training. Joke has formal training experience iboth agile Scrum and traditional Water Fall project methodology which she has applied to implement her current and previous projects some of which are: Air National Guard AdmiSystem, Events Management System, Operations Funding System, Asset Management System, and Change Management System.

Summary of Computing Skills

• Languages: C, C , HTML, SQL,
• Hardware: PCs, Mac
• OS: Windows, OS X
• Software: MS Visio, MS Project, MS SharePoint, JIRA, Wiki, Capture, Pencil, Requisite Pro, Quality Center.
• Standards: Sectio508
• Professional Experience

Confidential

PositioTitle: Business/Quality Analyst

• Project Summary: The Air National Guard ANG will be making a comprehensive online administrative tool which comprises of Events Management, Order Requisitioand Processing, and Recruitment management available to all officers and recruiters nationwide. Authorized officers, recruiters, and personnel of the Air National Guard will have access to the administrative tool, enabling them to platheir year activities/events, request funding for planned activities/events, manage budget, request and reconcile promotional items for every event, and manage recruitment. The administrative tool uses a workflow to move actioitems along the different user levels throughout the process life cycle.
• Worked with the Air National Guard ANG otailoring the applicatioand content to adhere to the business need.
• Identified business needs determined gaps icapabilities to meet the business needs determined solutioapproach conduct feasibility studies for solutiooptions and identified potential high level solutions.
• Elicited requirements using interviews, document analysis, requirements sessions JAD , business process descriptions, use cases, scenarios, and workflow analysis.
• Critically evaluated informatiogathered from multiple sources, reconciled conflicts, decompose high-level informatiointo details, abstract up from low-level informatioto a general understanding, and distinguish user requests from true underlying needs.
• Created technical documentations which includes requirement documents, process diagrams, test cases, Requirements Traceability Matrix RTM , etc.
• Proactively communicated and collaborated with external and internal customers to analyze informationeeds and functional requirements and deliver the following artifacts: Business Requirements, System Requirements, User Stories, Use Cases, and wireframes.
• Executed test cases and test scripts withia web applicatioand its associated reporting platform.
• Performed regressiotesting, and end-to-end applicatiotesting to support software, upgrades, new applicatiofunctionality, and business process changes.
• Interacted ia collaborative manner with the business owner, applicatioand report development teams to ensure delivery of quality software products.
• Worked with stakeholders to do sprint planning for the project.
• Planned and coordinated requirements, development, and testing efforts for both Ops Funding and Events Management applications.
• Created and monitor activities/deliverables schedule for project sprint.
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Created defect s from testing effort, tracked, managed, and resolved defects, issues problems othe project.
• Performed solutioassessment and validation.

Confidential

IT Business Analyst

• Determined gaps icapabilities to meet the business needs determined solutioapproach conduct feasibility studies for solutiooptions and identified potential high level solutions.
• Proactively communicated and collaborated with external and internal customers to elicit, analyze, document business needs and user requirements.
• Critically evaluated informatiogathered from multiple sources, reconciled conflicts, decomposed high-level informatiointo details, abstract up from low-level informatioto a general understanding, and distinguished user requests from the underlying true needs.
• Documented as is and to be workflows both business and IT areas .
• Documented functional requirement, use cases, activity diagram, process models system desigspecifications for software products.
• Ensured adherence to internal project quality standards.
• Created and maintained test case for assigned projects, conducted UAT testing, and validated test results against requirements.
• Worked with project sponsors and stakeholders to define project goals, scope, deliverables, requirements, and timing.
• Planned and scheduled project deliverables, goals, and milestones plus provided project status to management.
• Liaisobetweethe business units, technology teams and support teams.
• Assisted with the development and executioof change management and training throughout the organizatioduring the Implementatioof system solutions.
• Performed post-implementatioapplicatiosupport and training to clients end users.

Confidential

Business Analyst

• Defined the business need, identified business problem or opportunity, and determined capability gaps to meet the business needs.
• Worked with project sponsors and stakeholders to define project goals, scope, deliverables, requirements and timing.
• Served as liaisobetweevarious team members, including developers, project manager, quality assurance team and the client.
• Analyzed business problems and opportunities.
• Translated business needs into clearly defined requirements.
• Created/updated documents required as part of the system development lifecycle i.e., Statements of Work, Business functional requirements, Use Cases and process documents.
• Managed routine and non-routine processing and change request.
• Performed user acceptance testing and ensured testing verifies the user requirements.
• Created user manuals.
• Performed end-user training for new applications.
• Installed and configured proprietary software.