Summary: IT support professional with extensive technology background seeks challenging position offering opportunity for growth, leveraging problem-solving and relationship building skills.

Technology:

Experience:

Confidential

Present Contractor Member of email migration team migration of 8,000 mailboxes from Lotus Notes to Microsoft Exchange using Dell Notes Migrator for Exchange software toolset

• Digested 55 page step-by-step documentation into one page daily check list used by team to track progress and gauge staffing needs
• Developed tracking for and delivered daily management reporting project statistics
• Mobility prcessing including GOOD mobile and BES management

Confidential

Contractor

• Member of email migration team migration of 14,000 mailboxes from Lotus Notes to Microsoft Exchange Online using Binary Tree Common Migration Tool software
• Developed Powershell script to automate comprehensive data checking resulting in earlier data error detection and improved data correction

Confidential

10/2013 Contractor Project generalist for IT infrastructure roll-out project

• Completed cross-domain O365 migration using 3rd party tools MigrationWiz, MessageOps
• Initiated procedure for providing daily management status reporting and subsequently integrated feature enhancement recommendations providing detailed data and graphical representation of Helpdesk activity
• Created a Microsoft Access database to centralize tracking of mobile data processing assets providing a consolidated view of asset identification, location and anticipated device needs
• Wrote VBScript process to extract data from Active Directory focused on identifying AD objects that met pre-defined criteria

Confidential

Helpdesk Support Analyst Phone based technical support using remote access tools

• Microsoft Exchange management, Remote Desktop technology RDP, VNC

Field Services Technician L1 technical services representative for multiple SMB clients

• Support of Dell servers, desktops and laptops
• Support of Windows Server 2003 / 2008 R2, Active Directory, Microsoft Exchange

Confidential

Contractor Lead technical resource for Sophos anti-virus deployment to 1200 endpoint environment

• Reverse engineered Microsoft SQL Server database and developed SQL queries to extract data into Microsoft Excel resulting in project status reporting for upper management

Contractor Day-to-day desktop technical support for financial services firm. 450 client base MS Office 2003/2007 Lotus Notes issues, including Blackberry Enterprise Server integration. Support of TCP/IP Ethernet network and DNS. HP Service Manager

• Improved batch script based process used to manage training rooms

• Performed monthly audits providing asset tracking for 1900 building assets
• Support of customized and in-house developed financial applications
• Direct client contact on issues unresolved by Tier I support

Confidential

Helpdesk Analyst Basic networking TCP/IP, DNS , MS Office 2003, POP / Exchange, TrackIt ticket/asset management system. Image-based system configuration.

• Report directly to Chief Technology Officer, interact with all levels of management
• Maintain Microsoft patch management environment SCCM
• Utilize Active Directory for basic account maintenance logon script / password

Endorsements

John is a true professional - and I loved working with him. He knows how to get things done and has a great attention to detail.

During his time at Aviom John was a valuable asset to the IT team as he was quite competent and knowledgeable in many aspects of the field. John also continued to expand upon his skill set with a strong desire to learn and adopt new technologies. John took direction well, completed tasks in a timely manner, and enthusiastically assumed the various responsibilities that he was assigned. Additionally, John's interaction with those he supported earned him a genuine respect from his co-workers and me. I whole-heartedly recommend John to any IT department seeking to enhance its staff with someone who will make an immediate contribution.

Additional Experience:

• Pre-sales technical Engineer
• Mainframe and Windows application developer, SQL developer
• Small Business Account Manager