SUMMARY:

• A successful project manager delivering excellence on time with a solid background in client & customer support and strong computer skills. A seasoned professional business analyst with exceptional s in collecting, organizing and analyzing large volumes of data and focusing on the critical elements for attention. Well versed in the application of Use Cases and User Acceptance Testing and SDLC.

TECHNICAL SKILLS:

SOFTWARE PROFECIENCY: MS - PROJECT, WORD, EXCEL (W/VBA), ACCESS, OUTLOOK, POWERPOINT and SHAREPOINT

PROFESSIONAL EXPERIENCE:

Confidential

Data Analyst

Responsibilities:

• Gathered data from clients and insured accuracy of data
• Entered data into proprietary software for submission to Federal agencies
• Dispatched data to appropriate departments and outside agencies
• Used MACROS and SQL in WORD, ACCESS and EXCEL to automate report process
• Provided analysis reports

Confidential

Business Analyst

Responsibilities:

• Met with users to gather requirements for software development
• Worked with IT department to develop requirements for software development projects.
• Created testing procedures to insure accuracy and viability of changes
• Gathered data from off site locations
• Insured accuracy of data
• Consolidated data
• Provided analysis reports
• Dispatched data to appropriate departments

Confidential

Analyst

Responsibilities:

• Maintained database and updated it when required.
• Insured database accuracy and integrity.
• Provided reports as requests
• Created MACROS to automate daily activities
• Validated claimant information and issued payment

Confidential

Database Manager

Responsibilities:

• Gathered data from a variety of software programs and integrated them into one database
• Maintained database and updated it when required.
• Insured database accuracy and integrity.
• Provided reports as requests by the business units.
• Developed and distributed documentation on use of reports to field agents
• Contacted field agents to gather proposals for software updates and changes
• Worked with IT department to develop requirements for software development projects.
• Created tests to insure accuracy and viability of changes and transmitted tests to field agents

Confidential

Database Manager/Analyst

Responsibilities:

• Upgraded older databases to new software soft ware environment.
• Developed queries and reports used to satisfy government requirements (Health Insurance Provider).
• Authored business requirements documents, functional requirements document and detailed project plans
• Maintained Project Management Database using MS-Project.
• Insured that all activities were in line with the systems development life cycle management process.
• Met with Subject Matter experts to gather requirements for software development
• Worked with IT department to develop requirements for software development projects.
• Developed process flow charts to facilitate requirements gathering

Confidential

Business Analyst

Responsibilities:

• Worked with business units to gather and clarify requirements for work requests
• Set up meetings with business unit representative to discuss requirements.
• Prepared business requirements documents and submitted to business unit for approval.
• Activated new work requests when assets became available
• Upon activation, met with business unit and developer to insure that developer understood requirements.
• Tracked progress of active work requests and provided status to business units
• Worked with business unit to test new functionality and obtained business unit approval upon completion
• Attended weekly meetings
• Maintained Project Management Database.

Confidential

Project Manager

Responsibilities:

• Managed the day to day operations of IT installations/upgrades around the country, to include:
• Assigned technicians to worksites based on the client’s schedule
• Insured that scheduled work was accomplished on time and in a professional manner
• Assembled new hire paper work for new technicians
• Verified that new employees were added to payroll and HR databases
• Produced a “lessons learned” or a “post mortem” on each project as it was completed
• Met with clients to determine requirements regarding hardware and software installation
• Talked with location managers to determine special requirements based upon location.
• Communicated with contractors to identify needs and difficulties.
• Produced a report that reflected all payroll issues, open and closed
• Created daily/weekly production schedule to fulfill client needs and projections.
• Performed cycle counts and supervised special actions requested by client
• Extracted data to monitor scheduling/inventory issues
• Produced reports as requested.
• Daily monitoring to insure quality
• concerning new products
• Dealing directly with customers, providing technical support
• Development of a virtual filing cabinet for use by all Tech and Customer Support Reps
• Order entry via MACS.
• Assisted customers experiencing delays, losses or dissatisfaction with orders

Confidential

Project Manager 

Responsibilities:

• Provided guidance to staff on data gathering and reporting requirements
• Developed software tools used to gather data and transmit reports
• Insured that all activities were in line with the systems development life cycle management process.

• Developed process flow charts to facilitate requirements gathering
• Gathered requirements from the various users
• Prepared business requirements documents, functional requirements document and detailed project plans
• Met with concerned parties and IT reps to finalize and obtain approval for all documents
• Met with Congressional agents to ensure that their requirements were metIdentified problems, then researched the causes and effects
• Recommended solutions after modeling the proposed solution to highlight and eliminate any new problems.
• Managed the implementation of approved solution, addressed any additional problems and provided detailed reports to DOD on the results.