SUMMARY:

• 13 years of progressive experience working in the Information Technology (IT) field. I have the ability to communicate with both technical andnon - technical staff. I have a reputation for dedicated teamwork, high-energy work ethics, and commitment to customer service. I have excellent verbal and written communication skills, strong analytical problem-solving ability.
• 10 years of total military service 3 years of which as a supervisor; which has given me an ability to build a team through recognizing and utilizing the skills of others, directing, coaching and supervising staff to accomplish the overall mission or objective.

TECHNICAL SKILLS:

Programming Languages: Progress 4GL, C/C++, Java, Oracle PL/SQL, SQL

Relational Databases: Progress, SQL, Oracle, Sybase

Environment: s: Windows, Linux, UNIX

Middleware: IBM Websphere MQ 7.0, Sonic MQ 7.6, Sonic MQ Adaptor

Software Applications: Professional Computer Systems (PCS) Utilit-e Connect, DST Financials, Logica's Work Management Information System (WMIS), Itron, Service Link 5.3 Mobile Solution, Track-it, Cerner, Lawson, Dolby DVI, Siemens Invision / Signature, Siemens Imaging, Siemens OMS Listener, Heat 8.0, Cluster Administrator 5.0, Active Directory User Manger, Host Integration (SNA), HP Systems Insight Manager, SMS Client 1.2, Crytal Reprot XI, Citrix ICA Client, ICQ, Dameware

PROFESSIONAL EXPERIENCE:

Confidential

Programmer/Analyst

Responsibilities:

• Provide support, and technical advice to employees and others regarding the functionality of new applications developed in-house and/or purchased through a third party vendor.
• Work as project manager/lead or as part of a project team to complete projects of varying sizes and scopes.
• Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment.
• Coordinate with users to ensure timely and efficient manufacturer's software release installation.
• Review and analyze system specifications to determine whether all required elements have been included.
• Perform computer programming and/or systems analysis tasks for assigned software development projects.
• Consult with end-users to gather information about program specifications, objectives, functions, features, input and output requirements.
• Design and implement programs that use a variety of data structures (such as records, lists, and trees), functions, conditionals, and recursion.
• Compile code into programs and correct errors detected in compile process.
• Create test transactions and run test to find errors and confirm program meets specifications.
• Analyze code to find causes of errors and revise programs.
• Modify existing programs to conform to system changes or to make improvements in the existing program.
• Writes and maintains documentation to describe program development, logic, coding, testing, changes, and corrections. Analyze, evaluate and modify existing or proposed systems and related devices.
• The primary contact for MQ and Message Broker issues.
• Installs, configures, upgrades, and patches MQ Message Broker.
• Provides input on the creation and Implementation of MQ and Message Broker Naming Convention and Standards.
• Provides full administrative support for all client environments to include object setup, unit testingchanges, and problem determination.
• Manages MQSeries and performs administrative duties such as installing MQSeries Server and Clientcreating and configuring Queue Managers, Channels, Queues, Process definitions, Client channel definition tables, rules table for Dead Letter Handler in all production, test, and development environment: s and ensures functionality.

Confidential

Support Analyst II

Responsibilities:

• Administrate Host Integration (SNA) and Siemens OMS Listener on 2003 Servers.
• Administrate document printing on 2000 and 2003 print servers.
• Configure devices and equipment on the WAN /LAN networks user TCP/IP
• NT/Novell file & print services administration; Jet Direct printer configuration using Jet Admin.
• Monitor above systems for performance and quality of service.
• Provide disaster recovery plans for above servers.
• Work with individuals and specialists to complete various Information Systems projects both lager and small scale. (i.e. Soarian Implementation, Novell (SAA) migration to Host Integration (SNA) printing).
• Responsible for problem/change management and related documentation of server/computer support procedures and control mechanisms, in conjunction with other IST resources.
• Certified Heat Administration (Call tracking software).
• Utilize HEAT call management system to manage service call responsibilities.
• Analyze call log reports for trends; additionally look for proactive solution to those issues.
• Writes statistical reports identifying trouble issues and develops quick fixes insuring complete documentation.
• Use Crystal Reporting to data mine and build SQL database queries to generate reports.
• Provide a Knowledge Base of FAQs, Technical and Functional White Papers, & Work Solutions.
• Assist in writing Service Level Agreements with department within the Health System for the purpose of application support.
• Provide customer with advice on the capabilities and limitations of computer hardware, software and peripheral related to medical and administrative applications.
• Managed Active Directory user accounts.
• Provide 4000 end-users of Windows 95, 98, 2000, XP workstation with customer support
• Create program enhancements and add-ons using various programming languages.
• NC Central University Nursing Dept / Information Technologist
• Coordinated and managed a network of microcomputers within the department of nursing.
• Developed plans for future hardware and applications needs for students and faculty. By analyzing future student growth and technology advances.
• Assisted faculty/students in special technology related projects.
• Coordinated software upgrades for computer systems.
• Monitor system for performance and quality of service to faculty/students.
• Conduct for faculty in the use of the technological teaching tools (i.e. ... Teaching seminar).
• Negotiated with vendors and service providers on pricing as well as application support agreements.
• Develops al and specialized documents for the department including procedures for common problems and there resolution.
• Designed and maintained departmental web site using such tools as Flash, Html, and MS Front Page. Repair services including pc installation and repair planning.
• Deployed departmental (Unix/Linux) server and hand-held units for use with the Nightingale Tracker Systems. After deployment served as system administrator.
• Ensured the security of departmental technology related equipment.
• Installed and maintained virus software, patches and automated downloads of the latest DAT files to ensure security of the network.
• Setup user profiles/accounts for students and faculty.