SUMMARY

• Having 10+ Years’ Experience as Application Support in IT Industry
• Expertize in Oracle Database - SQL, PL/SQL, Informatica, UNIX, Shell Scripting, Autosys, Control-M, core Java in production support environment
• Having 3+ years’ L2 experience in Global Asset Management stream in UBS
• Having work experience in Risk Management, Market Risk and Prime brokerage functions in investment banking domain
• Involved in Enhancement of the applications through Oracle using PL/SQL Packages, Stored Procedures, Functions and Triggers
• Involved in transition project and successfully on boarded without any major issues
• Good noledge in ITIL processes (Incident management, problem management, change management and access management)
• Good troubleshooting and problem solving Skills
• Good exposure to production environment and operational processes
• Requirements gathering and analysis, preparing design documentation, design reviews, development, testing and deployment of application enhancements, and project planning. Develop, execute change enhancements based on requirements, resolve existing problems and improve the application stability
• Demonstrated ability to identify root causes of problems, consider both the long and short-term impact of proposed solutions and develop workable solutions
• Ability to manage (Multiple) project tasks with changing priorities and tight deadlines, willingness to learn new concepts and acceptance of challenges
• Providing technical support that includes diagnosis of issues, performance and overall health monitoring of the applications, data fixes and updates, and configuration changes
• Good experience in Infra activities and BCM coordination tasks
• Active involvement in the change and release management process
• Document, communicate and escalate technical issues and articulate business impact
• Adherence to Service Level Agreements (SLA’s)
• Recognized as a hands-on, proactive troubleshooter who can identify business problems, initiate change and implement new processes in challenging and diverse environments
• A Self-starter with a positive attitude

TECHNICAL SKILLS

Operating System: Windows 95/98/NT/2000, UNIX

Data Base: Oracle 11g/10g/9i/8i, MSSQL Server 2000, Informix

Middleware tools: MQ, FIX messaging

Scripting: Power shell, Shell Scripting, Python

Job scheduling tools: Control-M, Autosys, Informatica, Boxi, Crystal reports

CRM tools: Remedy, Jira, and Service Now or Snow

Java Technologies: Core Java

Web Technologies: JavaScript, VB Script, XML

Database Tools: SQL* PLUS, PL/SQL, Toad, SQL Developer

Automation Tools: AppDynamics, XMatters, IDASH

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Application Production Support Lead

Responsibilities:

• Act as single (1st) point of contact for traders and trade support teams in various regions.
• Incident analysis and providing solutions
• Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation; participate in root cause analysis (RCA) efforts, assists with building up noledge base articles and documentations
• Active involvement in the change and release management process
• Document, communicate and escalate technical issues and articulate business impact
• Monitor and ensure the adherence to Service Level Agreements (SLA’s)
• Data related issues to analysis and providing work around to resolve the issue
• Suggest and implement service improvement initiatives
• Proactively and expeditiously identify, diagnose and resolve system problems
• Recommend and implement changes in systems / procedures to avoid recurrences of system failures
• Manage any escalations on the team and handle aggravated users.

Environment: ORACLE 11g/10g, MSSQL,UNIX(AIX and Solaris), INFORMIX, MQ, INFORMATICA, Java/J2EE, PL/SQL, SHELL SCRIPTING, SERVICE NOW, BOXI, AUTOSYS, NETCOOL

Confidential

Technical Lead

Responsibilities:

• Create total transparency in uses and sources of cash within the bank
• Provide comprehensive cash forecasting infrastructure across the bank

Environment: Oracle11g/10g,MSSQL,UNIX,INFORMIX,MQ,INFORMATICA,Java/J2EE,PL/SQL

Confidential

Developer

Responsibilities:

• Develop new requirements
• Attend Customer calls and resolve issues
• Debug Forms and Reports and prepare Test cases

Environment: Oracle, Java/J2EE, PL/SQL, OLAP, RDMS

Confidential

Project Implementer

Responsibilities:

• Onsite SupportInstallation of Oracle in Server, Developer 2000 in Client
• Product
• Technical
• Database Backup
• Attend Customer calls and resolve issues

Confidential

Support Analyst

Responsibilities:

• Manual Processing of jobs.
• Incident analysis and providing solutions not involving code changes.
• Identification of recurring problems and escalation to L3 for permanent fix.
• Escalate to L3 for issues that would require detailed code analysis and not found in non error database.
• Update Run book on new incident solutions.
• Proactive monitoring, Ad hoc Process monitoring
• Deployment Management, Running the scripts for deployment
• Getting involved in dry runs after deployment, Release Signoff
• Application Restart, Handling ad hoc Jobs, Automation of support tasks
• Technical resource monitoring such as Memory, Temp space, CPU etc.,
• Refining the weekly health check templates used by L1
• Propose additional monitoring to L1 for detailed analysis

Environment: Oracle 9i on UNIX (Solaris Unix), Java/J2EE, PL/SQL, OLAP,RDMS