SUMMARY:

• I love working with data to gain insight and provide recommendation to solve problems, identify opportunities for growth, sales figure increment, highlight trends and providing forecasts. With good analytical skills I am able to identify unproductive areas in a process and recommend eliminating them to ensure a leaner and less cumbersome operations process that ensures excellence and timeliness in service provision. I maintain a high level of professionalism, attention to details, aptitude for efficiency, effectiveness and excellence to ensure process integrity and reliability.
• Robust knowledge
• Strong analytical skills and sound judgement,
• Excellent computer skills, Troubleshooting; Data Manipulation and Visualization,
• Professional Communication and Reporting, Client Support,
• Organization and Prioritization, Resourceful and Proactive; High Standards; Problem Solver, Critical Thinker; Team Player, Process mapping techniques,

TECHNICAL SKILLS:

Skills: Salesforce, Oracle, Zendesk, Python, Power BI, Tableau, SharePoint, MS SQL, SSIS, MongoDB, Microsoft Excel, Talend, Hortonworks, HDFS, SAS, Kafka, Hadoop, Scala, Spark, Hive, Flume, ArcGIS, Google Cloud Platform, Microsoft Azure AZW100M9T()

s: SAS Enterprise Miner; VOX Power BI and MS Excel, VOX CRM Reporting and Analytics

EXPERIENCE:

Big Data Analytics

Confidential

Responsibilities:

• Extract, clean, analyze and generate insights from information sources and provide report with data driven response to business questions and customer behavior as well as advice for stakeholders to enable them make sound investment decision.
• Use of PowerBI to create dashboard demonstrating the sales performance of a toy company. Suggest KPIs and Critical Success Factors as well as determining the NPS and churn rate
• Work collaboratively with my team to produce reports, analysis and insights that improve customer retention, maximize profitability, and help to better understand target market.
• Perform in - depth analysis of current customer base, including but not limited to, sales figures, market performance, pricing exposure, product performance
• Integrate qualitative analysis and insights to enrich quantitative results and trends
• Develop segmentation models considering competitive landscape, market penetration and share of wallet.
• Designed and developed and reports including KPIs, dashboards, and business performance metrics to be used by stakeholders.
• Use of K-Means clustering for unsupervised learning.
• Data Loading, Feature Selection, cleaning, preprocessing to construct an input from Data Source.
• Train and test data model using familiar and unfamiliar images and determine the precision on Azure customvision.
• Knowledgeable in a variety of strategies of querying, processing, persisting, analyzing and presenting data.
• Database architecture and data warehousing
• Data mining and modeling
• Statistical modeling and regression analysis
• Create Tableau and Power BI reports based on SQL database queries.
• Retrieve data and use Tableau and Power BI to analyze and create outputs.
• MS SQL creation of student database management system for a fictitious university with creating constraints and inserting records based on given specifications and some other tasks.
• Using machine learning algorithm in Spark to investigate and report findings.
• Build Web app that allows for real time acquisition of feeds, using Python for Webscraping to collect data from an outside source, build data model that suits the data collected and store the data in cloud database - MongoDB.
• Perform sentiment analysis on news data scraped from two online media houses and provide Tableau visualization of the analysis of the news articles.
• Supervised Learning -SVC Comparison and effects/benefits of Normalization/Standardization
• Scaling, Modeling and Hyper-parameter tuning
• Machine Learning Algorithm, use of simulators that can determine the number of active Covid-19 cases likely to happen at a hospital.
• UI/UX Healthier Lifestyle Dashboard prototype design project from user interview and research to wireframe sketch, sketched prototype that include title, color and analysis, usability test questions, findings and design recommendations, visualization design.

Administrative Assistant/Data Analyst

Confidential

Responsibilities:

• Data gathering, extraction, preparation to ensure data integrity and structuring for analysis and storage
• Performed periodic statistical and data analysis/reporting and dashboard for the organization
• Generating insights and identifying trends from report analysis and clearly presenting findings to drive organizational goals and plans for growth.
• Maintained and implemented operational KPIs and project goals.
• Implemented and maintained human resource database
• Performed documentation of business requirements, processes and business rules
• Collaborated with QA team and performed UAT test
• Performed installation of software packages including Microsoft Office programs
• Maintained and updated manual and electronic filing system for correspondence, records, reports, inventory data and manuals
• Drafted and prepared standard letters, memos, reports and handled printing and distribution of promotional materials, photocopies, scanning and sending facsimiles
• Managed the overall head’s email account, receiving and sending emails and responding on his behalf
• Order and maintained office supplies and equipment
• Responded to inquiries from clients and the general public which were made in person, by telephone or through email and letters.
• Prepared purchase requisitions; handled contract and project management including monitoring of contract balances, commitment levels and status of documents in accordance with terms of contracts.
• Supervised other administrative and clerical staff

Account Specialist/Inside Sales Representative

Confidential

Responsibilities:

• Study, listen, understand and respond to customer inquiries about products, services, order status, stock availability, order placement and shipment tracking. Provide customers and sales with information regarding order status.
• Within a revenue generating culture, meet or exceed performance objectives including sales targets, responsiveness and time management.
• Use concise, audience-appropriate communications characterized by their strategic importance for distribution to various categories of customers like OEMs, CMs, Brokers.
• Work collaboratively with our Base Management, Sales, Marketing and Operations teams to identify opportunities to drive revenue, profit, and efficiencies.
• Identify market opportunity with prospective and existing customers to support our Large Business team’s growth strategy and measure performance.
• Examine and process request for quotes and purchase orders from customers and ensure accuracy of order entry within Arrow’s Sales Workbench system (Oracle).
• Identify root causes of customer dissatisfaction and determine appropriate course of action.
• Follow up and communicate with Sales Manager for sales and technical support for escalation and resolution of more complex scenarios.
• Coordinate with shipping department and suppliers to ensure the delivery of products on a timely basis.
• Prepare, process and monitor RMAs to ensure prompt service and customer satisfaction.
• Perform outgoing telephone and email contact with customers and prospective contacts within Arrow’s Customer Relations Management database (Salesforce).
• Assist in accounts receivable/collections activity where support is required to ensure prompt resolution of outstanding invoices.
• Follow up with dormant customers to ascertain reason for not patronizing Arrow and trying to re-engage.
• Perform all basic sales functions including providing quotes, proposing alternative products, making product and closing sales opportunities. Build and manage a close working relationship with all those who influence the purchase of Arrow’s products and services.
• Keep sales and margins on an assigned positive growth curve.
• Build end user p for the selection of Confidential products and services. Maintain a close working relationship with influencers to support sales efforts in the territory. Strive to gather the most updated information possible for accounts in the territory. Ensure customer support and service staff is working to support and promote Confidential products, services and sales solutions.
• Continuously analyze market trends and keeping up with new innovations in attracting and retaining clients.
• Establish and maintain excellent relationships with all Arrow’s departments and offices.
• Play an integral role in customer satisfaction by dealing directly with customer to resolve complaints on products and services and escalate to Supervisor when necessary.
• Participate in other duties and special projects as required.
• Develop and maintain relationships with Brokers, OEMs and CMs, to assist on the closing of deals and future business leads. Develop discount levels to ensure profitability and/or price exceptions and deal registrations.
• Develop and maintain relationship with the accounting department to ensure understanding of account/client payment status, credit hold status and credit card status.
• Ensure accounting department has all important information on accounts to ensure timely payment for sales.

Customer Sales and Service Consultant

Confidential

Responsibilities:

• Pitch sales of company products and services by promoting its features and benefits
• Field phone calls and live chats in attending to customer inquiries by providing accurate and appropriate information to answer questions, troubleshoot issues and help resolve any customer complaints using the right methods and tools.
• Analyze customers’ needs and upsell/cross sell company products and services that meet their needs.
• Respond to and complete all incoming requests for quotations on products and services.
• Respond to all incoming calls from clients regarding product availability, order status and assist with bill reconciliation.
• Place and manage expedite orders when requested based on product availability and shipping requirements.
• Manage client accounts by maintaining complete and accurate client profile notes as well as processing instructions for each client.
• Utilize all internal tools and defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers.
• Provide critical and accurate statutory information to clients such as when carrying out a credit check on them using a third party. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions to issues.
• Process call backs as may be necessary.
• Arrange technical support for installation, operation and resolution of technical issues that may arise in services provided to customers.
• Promote client loyalty by providing customer satisfaction experience, being professional in conduct and building relationship.
• Keep abreast with development in company procedures and guidelines.

Customer Support Specialist

Confidential

Responsibilities:

• Ensure data quality of client’s inputted data is maintained on Zendesk
• Attended and responded to clients’ inquiries regarding their accounts and general concerns.
• Analyzed client’s problems and provided appropriate recommendations to resolve the issues.
• Regularly updated client information in the customer database.