SUMMARY:

• Secure an Analyst / support position which can utilize extensive Mainframe and IT skills, in workflow analysis, application configuration, programming, documentation, End - User Support and/or project management.

TECHNICAL SKILLS:

Software: AllScripts-SCM 5.5., MS Visio, Salesforce.com, Solasphere, Client Connect,CitrixMS Project 2002/2007, Windows 95/98/2000/XP/Window7, MS Office, MS Outlook, Sharepoint.

Mainframe: DEBUGGER, IDD, OLM, DMLO, OLQ, TSO/ISPF, ENDEVOR, OS/MVS, MVS/XA, MVS/ESA, MVS/JCLIBM Utilities, VM/CMS, VIA-SOFT, FILEAID, ABEND-AID, DOCUMERGE.

Languages: SQL, Java, MS Access, VB.Net, CICS, COBOL, ADSO.

Databases: IDMS/R, MySQL, DB2, VSAM.

Hardware: IBM 3033, 3081, 3091, 4381, 4391, PC s and peripherals.

PROFESSIONAL EXPERIENCE:

Confidential

Consultant

Responsibilities:

• Complete Revenue Cycle Management for Major Healthcare Organization in Soarian Financials and GE Centricity Business.
• Provide activation support to Medical Group practices and Central Billing offices during conversion from IDX to new Revenue Cycle Management systems.
• Support areas of new and existing patient registration, appointment scheduling, patient demographics, insurance eligibility request and response, MSPQ, patient relationships, guarantor, subscriber, authorizations and referrals, check-in, check-out, co pays and batch balance.

Confidential

Volunteer

Responsibilities:

• Hardware / Software Support Windows 7 Workstations.
• Monitor and facilitate Server Tape backup process utilizing Symantec Backup Exec.
• Manage customer support mailbox.
• Support Newborn Hearing Screen case management and Metabolic Web based Applications for State Dept of Health (WA, CA).
• Utilize Quickbase for issue escalation to appropriate resource.
• QA HL7 message requests and answers for the State Dept of Health (WA).

Confidential

Consultant

Responsibilities:

• Complete SCM AllScripts Config-1 (Patient List, Enterprise Structure, Reports and Printers, Security and System Access),Config-2 (Dictionaries, Communication, Order Progress and Security, Order Entry, Order Sets and Order Browse)Clinical Documentation (Flowsheets, Structured Notes, Free Text Notes, General Flowsheet, I&O).
• Update SCM User Care Provider information for Residents and Attending Providers.
• Manage workstation support center requests for additions and deactivations.
• Open / close cases with the TSC for printer additions and replacements to the Citrix print server clusters, change server printer address for old and new devices.
• Test default and logical printers for proper configuration functionality.
• Troubleshoot Printer problems.
• Maintain SCM unload printer list workbook, and list of active/deactivated workstations.
• Drive cases with the TSC, status updates, timeline for resolution, escalate when necessary.
• Work with System Administrator in conducting weekly high priority case review with AllScripts Manager of Client Services.
• Work with System Administrator in scheduling Hotfix installs and testing across multiple
• Complete Sunrise Acute Care 5.5 SP1 Physician and Nursing end-user .
• Provide Activation support during Go Live: Including assisting end users with troubleshooting the application, assisted in Command Center coverage.
• During activation: validate and assist in troubleshooting of Citrix log ins on the workstations.
• Provide user support during and after downtime with data back entry.
• Participate in Activation and project management calls and planning meetings.
• Hands on testing of new Patient Portal workflow and functionality being used to address two core meaningful use Measures (Electronic Copy of Discharge Instructions and Electronic Copy of Health Information).
• Assist with Helpdesk calls and escalation process.
• Assist trainers in conducting sessions for SCM 5.5 Nursing.
• Create User Accounts and assign groups and rights for specified accessibility.
• Hands on work in Sunrise Acute Care Configuration Tools - Including creation of Dictionaries, Observation Catalog, Item Catalog, ITT mapping for ARRA measures. Express load and unload used in the development of observations, procedures and structured notes.
• Participate in all aspects of design through implementation of the Brief Op Note: Including: workflow analysis, ARRA MU Stage 1 measures( capturing Surgery start/end times and Procedures), configuration of the structured note and testing.
• Testing and troubleshooting the Interface feed for Race, ethnicity and religion from the Registration system into Sunrise. (Needed for ARRA MU demographics measure).

Confidential

Sr. Consultant

Responsibilities:

• Responsible for the documentation, maintenance, support and enhancement of major insurance carriers assigned-risk personal and commercial auto policy processing systems supporting 52 states. This encompasses all new company/state/office implementations, regulatory changes, client requests and system enhancements.
• Promoted to Technical Lead Role for the Manual Auto Policy Processing Systems.
• Tasked with Staff and development.
• Utilize SDLC methodologies for development and maintenance project initiatives.

Confidential

Programmer - Sr. Programmer

Responsibilities:

• Joined development Staff for Commercial Auto and Personal Auto assigned risk policy processing systems as Key member of Design Team. See project through SDLC phases to completion on time and on budget.
• Code, test, debug complex COBOL IDMS batch and Online ADSO Dialogs.
• Translate business requirements into technical specifications, provide analysis and problem resolution and quantify time to complete estimates as well as technical changes.
• Develop / maintain application interface modules for billing, documerge, and statistical interface files.
• Modify ADSO applications to include new functions/responses through ADSA, ADSG components within ADSO.
• Develop all production JCL procedures, production job streams, and rerun/restart procedures and system documentation.
• Develop database records and work records within IDD.
• Create/modify screens through use of OLM.
• Performed schema/subschema changes, database restructures and migration of changes from test environment to beta environment.
• Develop test matrixes to be used in unit/system and UA testing.
• Code and unit/system test each of the technical changes including regression and negative testing. Verify results of testing against projected test matrix outcomes. Present test results for link review committee.
• Analyze, develop and implement Y2K solution for both personal auto and commercial auto online/back-end batch systems including interface modules for billing, state statistical reporting and forms imaging departments.
• Coordinate inter-departmental unit/system tests.
• Provide on-call support and problem resolution for nightly production.