SUMMARY

• Result oriented professional with close to 8 years of rich cross - functional experience in Incident management, Production Support and working knowledge in, Windows Server, SQL SERVER.
• Presently working in Confidential Steady state team, as Sr. Service Engineer for client Confidential
• Applying proven planning skills to IT improvement and transformation projects, including value proposition.
• Ability to acquire a clear understanding of the industry, technology trends with the distinction of instituting new practices to achieve business excellence while reducing overall operational cost.
• Extending high-end technical support and ensuring high customer satisfaction levels through prompt redressal of their problems
• Excellent communication and interpersonal skills with proven abilities in resolving complex networking, and software related issues.
• Expertise in people management, business delivery operations.
• An integral part of the team, developed TSG’s and also trained new hires.
• Good analyzing and problem solving skills. Passion to learn and meet challenges.
• Superior communications skills in dealing with customers, co-workers, and employees.
• Ability to work hard and to adapt to situations, maintaining good inter-personal relationships.
• Well-organized and highly efficient working in a multi-tasking dynamic environment.
• Ability to plan, organize, and supervise the work of others

• MCTS SQL server 2008 certified
• ITIL V3 Certified
• MCITP Windows Server 2012 Certified
• Working Knowledge on PowerShell, IIS
• Windows Server 2003/2008/2012
• Knowledge on Hadoop Administration and Cloud Computing with AWS

PROFESSIONAL EXPERIENCE

Confidential, Waltham, MA

Sr. Windows Server Administrator/SQL DBA

Responsibilities:

• Review incoming Alerts and Escalations regarding errors with Windows Servers, SQL Server or IIS.
• Investigate immediate and root causes, refer to Technical Support Guides and resolve the problems or escalate to Tier 3.
• Maintain SLA's for resolution and communication.
• Work with Third party vendors such as HP.
• Maintain detailed WIKI pages for users and admins, documenting procedures for maintenance and troubleshooting.
• Managed Logins, Users, Roles and User permissions, and conducted backup and recovery
• Provide Tier II and Tier III support for system/Server/Database related issues.
• Installed, configured, administered and secured SQL Server.
• Restored MSSQL Backups
• Troubleshot SQL Server related CPU/Memory, I/O using Performance Monitor
• Configured SQL Server maintenance plans to automatically back up SQL Server Databases
• Develop and promote Sop’s, including Disaster recovery documentation and procedures.
• Root cause diagnosis, analysis and reporting, running conference calls to resolve high priority issues.
• Administering, Monitoring and maintaining the health of Servers.
• Worked on 7X24 on-call rotation.
• Patching of servers using windows update, MS internal tools
• Established relationships and worked closely with application development teams.

Environment: SQL Server 2008/2012, SNOW, VMWARE, Citrix, Windows 2008/2003/2000/ NT4.0 Servers.

Confidential, Redmond, WA

Senior Specialist/Lead

Responsibilities:

• Review incoming Alerts and Escalations regarding errors with Windows Servers, SQL Server or IIS.
• Investigate immediate and root causes, refer to Technical Support Guides and resolve the problems or escalate to Tier 3.
• Maintain SLA's for resolution and communication and log Issues and Bugs.
• Troubleshooting and Monitoring SQL Job Failure, Database Threshold’s, Monitoring Replications, Database Backup’s, Blocking Thresholds etc.
• Root cause diagnosis, analysis and reporting, running conference calls to resolve high priority issues.
• Administering, Monitoring and maintaining the health of Servers.
• Coordinating with datacenter technicians to replace the failed disks in RAID environment.
• Perform product deployments, Server updates, Hotfixes and configure monitoring.
• Patching of servers using windows update, MS internal tools
• Service account password changes.
• Performed Back-up, Restoration of Databases in Full Recovery & Bulk-Logged modes.
• Established relationships and worked closely with application development teams.

Environment: SQL Server 2008/12, Product Studio, Bugger, IAdmin, Dashops. WIN 2008/03/2000/ NT4.0.

Confidential

Responsibilities:

• Troubleshooting and Monitoring SQL Job Failure, Database Threshold’s, Monitoring Replications, Database Backup’s, Blocking Thresholds etc.
• Root cause diagnosis, analysis and reporting
• Working on change management (Creating new monitors and rules, Disable monitors, threshold change, creating groups.
• Working on Incidents and investigations. Administering, Monitoring and maintaining the Servers.
• Health check of the servers, Performance monitoring and issues related to SQL
• Service Accounts password reset PROD environments with defined process document.
• Monthly Security patching, Backup and Audit
• Working with tools like Products Studio, Bugger and ticketing system (UTS) & RDS
• Maintenance work that involves rebuilding and/or installation of Operating System, Application, Monitoring tools, SQL Server and IIS configuration.
• Working on Hotfixes/Releases/Deployments and making Servers Environment Ready for Deployments
• Installing the Code Bits on UAT/Production Servers.
• Creating and scheduling tasks, SQL Server Jobs based on the business requirements.
• Monitoring Investigations - Keynote & Site Scope Root Investigations, Working with servers under NLB.
• Taking Servers out of rotation and bringing back into rotation on request by Site Services and Server Owners.
• Working with site services teams for Rebuild, Rename, and Reboot and hardware investigation, DNS Request.

Environment: SQL Server 2008/2012, Product Studio, bugger, IAdmin, WIN 2008/2003/2000/ NT4.0 Servers

Confidential

Responsibilities:

• Monitoring of the production servers through MOM and SCOM. Managing Core Infrastructure Monitoring Across MSCOM.
• Reseating IIS and Application Pools as and when required.
• Monitoring Investigations - Keynote & Site Scope Root Investigations.
• Working with servers under NLB.
• Taking Servers out of rotation and bringing back into rotation on request by Site Services and Server Owners.
• Working with site services teams for Rebuild, Rename, and Reboot and hardware investigation, DNS Request.
• Troubleshooting and Monitoring SQL Job Failure, Database Threshold’s, Monitoring Replications, Database Backup’s, Blocking Thresholds etc.
• Troubleshoot the Application related issue for the Confidential . Report bugs in the websites and also help in patching them.
• Was an integral part of the transition team in designing the reports and also the guidelines for smooth transition of the project from Confidential to Confidential

Environment: SCCM, MSE, Iadmin, Windows 2008/2003/2000/ NT4.0 Servers

Confidential

Remote Desktop Specialist/Identity Admin (SME)

Responsibilities:

• Mentor new technicians on floor to achieve the SLA’s and meet the prime targets on CSAT and Quality
• Implement few quick troubleshooting for issues across the team to enhance the team performance
• Monitor process performance and provide feedback on process improvements
• Application support for the account Confidential .
• Creation, deletion and amendments of Manage Now, Change Management and Problem management IDs. Raising BUGS for code related issues.
• Administration of users accounts (Creation/deletion and amendment).
• Creation of shared Drives and granting correct level of access to the Shared Drive as per Client’s Request
• Creation/Deletion of Mailbox and outlook troubleshooting.
• Tech admin for placing pharos request for new account creation and access related requests for RD users
• Taking care of inter domain or intra domain moves of users accounts.
• IT Security Framework Design and Implementation
• Security Metrics and Measurement
• Identity Management, Firewalls
• Security Policy Design
• Troubleshooting, Infrastructure Design and Analysis of the code and also support the Intranet websites.
• Troubleshoot issues related to after the Exchange Servers and the Print Servers, Working on VPN connections
• Outlook Related Queries and Working on Shared Drives, networking and Wi-Fi.