Experience summary :

• Over 8 yrs of Total Experience in Software Industry in Siebel CRM Telecom/Sales/Marketing Applications which comprises of Application Development, Operational/Production Support, Performance Analyst, E2E solutions, Architectural Reviews, Resource management and Testing
• Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting, Workflow Processes, Workflow Policies, Runtime events and Business Services
• Extensive experience in Siebel EAI Integration Workflows, Web Services , Integration Objects, Siebel Adapters, EAI Transport Adapters, VBCs, SOAP, WSDL, DTD, XSL
• Strong knowledge and experience in Siebel EIM developing Configuration ifb files and EIM jobs with working knowledge in SQL, PL/SQL and UNIX
• Experience in Siebel Administration Management System Application and Production Support including deployment and migration activities from Development through Testing in Production environment
• Extensive experience in System design and development required for business process. Specialize in working with technical staff to create, interpret, and implement business requirements into technical specifications
• Extensive exposure with Solution Design team, Business Analysts, Performance Architecture, Business Users Group and QA teams and provided assistance to the Project Management Teams implementing new business processes with excellent interpersonal communication skills
• Active participation in P1-P2 issues to identify and resolve them to maintain Business continuity.
• Sound interpersonal and employee-relations skills with ability to teach and impart the business knowledge and the complete IT stack
• Experience with Requirement Gathering from process design owners, Business Groups, Users, Business Blueprint Identifying Reports, Gap Analysis, Enhancements , Realization Design Development of Application and Post Production Support.
• Core technology of experience in Siebel Configuration, Scripting, Workflows, Production Support, Performance Analysis Refactoring.
• Involved In Development, Enhancement Support of Projects
• Expertize in Siebel implementation process using Siebel tools, Siebel Application Performance Analysis, Improving overall application performance, Solving critical Production Issues Etc
• Experience in Siebel SARM Query Tool Analysis Application Performance Refactoring.

Skill Profile :

CRM : Siebel 8.1,Siebel Tools Configuration,EAI,EIM, Scripting, Workflows,Admin,Product Bundling

Operating systems : Unix.

Databases : Oracle 11g , SQL Server

Web Technologies : HTML, JavaScript,eScript.

Project 1:

Confidential

Role : Senior Siebel Consultant

Environment : Siebel CRM 8.1

Responsibilites:

• Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of order and billing processes and integrating with the external systems
• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods
• Performing key role in stabilizing of Application by tracing out major performance impacting areas and resolving RFT
• Requirement gathering for the Interfaces which involves scripting, Configuration changes, Data Migration
• End to End Configuration/Customization of Order Management Stack which includes eScript,Worfklows etc
• Handling and fixing of production issues
• Tracing out long running SQL's, fine tuning and optimization of Queries
• Handling and code Review/Peer Review to cross check implementation and following of siebel best practices
• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.
• Involved in resolving the issues found during Unit Testing User acceptance Testing
• Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans

Project 2:

Confidential

Role : Senior Siebel Consultant

Environment : Siebel CRM 8.1

Responsibilites:

• Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter and EAI HTTP to synchronize Account Billing data in external systems
• Worked on Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol SOAP , and Web Services Description Language WSDL .
• Worked on Workflows for implementing Account Hierarchy creation process
• Handling and fixing of production issues
• Worked on Business Services and eScript to implement business functionality in Contact and Address Management as per the business requirements
• Worked on Runtime Events for invoking Business Services
• Tracing out long running SQL's, fine tuning and optimization of Queries
• Handling and code Review/Peer Review to cross check implementation and following of siebel best practices

Confidential

Role : Senior Siebel Consultant

Environment : Siebel CRM 8.1

Responsibilities:

• Integrated Siebel with external Billing system through IBM MQ Series middleware using EAI MQSeries Transport, Integration objects using DTD Wizard and EAI Business Services
• Worked on Inbound and Outbound Web Services to combine component-based development and Internet standard protocols that include HTTP, XML, Simple Object Access Protocol SOAP , and Web Services Description Language WSDL
• Involved in Configuration, Scripting, and Workflows as per the requirements
• Performed in Overall Unit Testing of application which includes preparing Test Cases.
• Daily/Weekly interaction with clients regarding update of status of Day-Day Operations and open issues.
• Configured Product and Pricing module in Siebel Application
• Fixed the defects found during the internal testing.
• Worked on production support's ticket related to Order Management.

Confidential

Role : Production Support Engineer/Performance Analyst

Environment : Siebel eCommunications 8.1

Responsibilities :

• As part of L2 Support managing Day-Day Siebel CRM Operational Activities.
• Resolving Trouble Tickets as per defined SLA's.
• Investigating and identifying Production issues for defects and providing Fixes.
• Performed key role in stabilizing of Application by tracing out major performance impacting areas and resolving RFT.
• Scheduling of Automation report of different operational activities related to Orders, Payments, SR's TT's.
• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods
• Involved in Product configuration and Bundling

Confidential

Role : Developer/Performance Analyst

Environment : Siebel eCommunications 7.8

Responsibilities :

• Customization of Siebel Application according to the specification of client's business requirements using Siebel Tools.
• Involved in Preparation of Technical design Docs interacting with Onshore Team.
• Involved in configuring State Model and worked in configuring List of Values, Pick Lists Static Dynamic , Toggles and Drilldowns
• Involved in Siebel Configuration, eScript, and Workflows as per the requirements
• Performing Siebel SARM analylsis of all UI Non UI journeys, tracing out the performance impacting areas for refactoring.
• Data mapping exercise was undertaken which identified the requiredSiebelEIM tables and their columns which would be used to import source legacy data
• Involved in customization/Configuration of Views,Applets,BO's BC's
• Worked on various aspects of Siebel Application like visibility rules based on positions and responsibilities, Workflows, various Siebel constructs like MVG applets, pick lists, Applets, Views, various Navigation methods
• Extended the Siebel Tables by extending the columns as per the requirements