Summary

• Over 18 years of management experience.
• Over 12 years of project planning, training, and project fulfillment.
• Over 10 years of database experience: T-SQL, Stored Procedure, Triggers, Custom Replications, Data Architect, Views, and DTS packages import and export of data.
• Over 10 years of business intelligence and reporting for accounting, sales, clients, executives and government auditors.
• Over 10 years of design, quality assurance and troubleshooting of custom and third-party software.
• Over 7 years of customer support and over 15 years of internal customer support.

Work History:

Confidential

SQL Database Administrator

• Regal Entertainment Group 7132 Regal Lane, Knoxville, Tennessee 37918
• I Administer 26 Microsoft SQL Servers, 18 are clustered active passive. Five servers are 2005 and four are clustered active passive.
• I support the SQL Server Reporting Services SSRS , SQL Server Analysis Services SSAS , and Data Warehouse BIW servers.

Confidential

SQL Database Administrator

• I lead the projects that consolidated other databases to more reliable clustered servers. Identifying and replacing end of live servers.
• I maintain all servers to the current patch level.
• I manage all production releases and live data changes. That includes creating or altering databases, tables, views, indexes, triggers, stored procedures, and user functions for third party software and corporate grown code.
• Monitor and plan server space growth and usage.
• Document and manage the disaster recovery plans for a back up location in Atlanta.
• Maintain the mixed security and roles.
• DTS and new SSIS tasks to move data.
• Transact SQL coaching and training.

Confidential

Transact SQL Developer

• Technology Consulting Inc. 140 Whittington Parkway, POB 22529 Louisville, Kentucky 40252
• My current contract is working at the Jockey Club in Lexington, Ky.
• The contract is upgrading their Hyperion SQR v3 to v9. I am testing and updating the SQR programs and stored procedures. SQR is a text based reporting language the use for reporting and database interaction.
• Creation of stored procedure to create thoroughbred race statistics and lineage.

Confidential

Self Employed

• I have been contracting / consulting part time for several independent internet merchants after I left Internet Billing. SQL server set ups, password databases, on call support for SQL 2000 and ISS servers, Photoshop work and Web design.
• I wrote a fictional novel about the start-up businesses I worked with from internet industry.

Confidential

Programmer / Data analyst

• Fringe Benefits Management Company. 3101 Sessions rd. Tallahassee, FL 32303
• Supporting FBMC's custom benefits application.
• Product support for all custom stored procedures that drove the business's reports.
• Managing data on a Sybase platform. Testing and creating stored procedures and ad hoc reporting.

Confidential

Support Manager and Microsoft SQL Database Administrator

• Internet Billing Company, LTD. 3275 W Hillsboro Blvd Suite 300 Deerfield Beach, FL 33442
• I was the database administrator on 20 Microsoft SQL servers, and three large active passive SQL clusters.
• I designed and deployed all ad-hoc and scheduled stored procedures reports for accounting, fraud, customer service, marketing and sales.
• Business intelligence reports for commissions, forecasting, financial statistics, and etcetera.
• Deployed and tested all application driven stored procedures.
• Importing and exporting of client data into large, 160GB live databases with zero interruption.
• Designed database architecture, and modified existing tables, views and triggers.
• I was a part of the backup and disaster recovery planning and implementation team.
• I monitored and responded to database or server issues that threatened production.
• Monitored and responded to server space growth and usage.
• Created the documentation for stored procedures and database structure.
• Handled all the database security.
• Customized transactional replication with data transformations and business rules to build databases for reporting and back-end processing systems.
• Performance tuning analysis of long running queries triggers stored procedure processes.
• Worked closely with other departments relaying their IT needs to a project plan.
• Administered the Goldmine customer contact management database.
• Created and managed the sales support engineer and first level support department including the hiring, scheduling, and budgeting.
• I started the helpdesk support department for CGI applications and HTML.
• Researched, cataloged, and recommend fixes for software bugs, as engineering support.
• I was secondary for desktop and general application support for 240-desktops and 40 IIS and application servers.
• I trained and coach employees on product support and account setup.

Confidential

Programmer / Analyst / Manager

• JTECH Communications 6413 Congress Avenue, Suite 150 Boca Raton, Fl. 33487
• Implemented company wide enterprise resource planning software.
• Updated oracle 8i database for the enterprise resource planning software.
• Designed, tested and deployed a custom customer contact management tool in Java and Sybase.
• Handled all Ad-Hoc and designed regularly scheduled financial and production reports in SQL, DBI-PERL, and Crystal Reports.
• Used Crystal Reports to create a real-time interactive dashboard that displayed shipping, financial and production reports. It also retrieved client information and billing status.
• Worked closely with other departments relaying their IT needs to a project plan.
• I negotiated several service contracts with vendors, AT T, Pivot point, FedEx, etcetera.
• My management rolls included accounting, purchasing, and client services.
• I handled budgets and staffing for each of those departments.
• I was the desktop and phone-line support for 100 plus users.

Confidential

Technical Helpdesk

• ADT Alarm Company Indianapolis, IN.
• I managed a large volume call center of 100 plus employees as a shift manager.
• I managed 70-80 outside on-call security and repair staff.
• I was responsible for the monitoring and the reset to the alarm dialer listening devices.
• I was the technical trainer for my department.
• I wrote the first and nationally distributed troubleshooting guide to over 600 types of alarms.
• I assisted in site relocation and training of the new locations staff. Indianapolis to Denver