SUMMARY:

• 10+ years of IT experience in Administration, Development and implementation of technology
• Solutions and over 5+ years’ experience in Salesforce.com CRM platform using Visual force, Apex Platform.
• Over 10 years of IT experience including 5 years of experience with Salesforce.com.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Experience using Salesforce.com's Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experienced in Sales force SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, and Salesforce.com S - Controls.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Extensive experience of analyzing business requirements and entity relationships.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Extensive experience in implementation of sales forces Chatter functionality.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S-Controls,Apex Web Services, Workflow & Approvals,Chatter, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse,Force.com Eclipse IDE Plug-in,Force.com Data Loader,Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Databases: MySql 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008, DB2

Languages/Technologies: Apex, VB.Net, ASP.Net, C, C++, Java, Java Script,UML, HTML,XML, XHTML,DHTML, SQL, Perl, WSDL.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix.

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce Administrator/Developer/Deployment Lead

Responsibilities as Admin/Developer

• Worked with Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions. Configuration and customization of Salesforce.com for enterprise-wide implementation for over 3500 users.
• Designed Campaign management, Assert Management, Affiliation and Case management for various Business Units.
• Written APEX Classes and Triggers to implement the functionality as per requirements and boundaries of Governor Limits.
• Monitor Schedule Jobs to populate revenue value of an Account made by Sales representative associated to respective district.
• Worked on configuring Service Cloud Console Application for Business flexibility of viewing multiple records on a single view.
• Worked on Duplicate Management to take the duplicates and merge in.
• Handful of experience in Territory 2.0 management for designing sales structure.
• Developed a Visual Force report on Affiliations with respective of hierarchical level (AARDT) Area1, Area2, Region, District and Territory.
• Supported Integrated Data Warehouse to Salesforce to get periodic updates for Standard and custom objects in Salesforce.
• Working on Campaign Management to Increase Revenue, track customer interest and sell more to the same customer pool Enhance upsell/cross-sell of products.
• Developed flow for the business process which would reduce coding effort for writing triggers.
• Written unit test cases and made sure to get 90 percent test coverage for all the apex classes and apex triggers.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Extensively used Data loader and Import Wizard to insert, update, upsert and export the data.

Responsibilities as Deployment/Support

• We track all the deployments with Release management application.
• Collect all components related to release management and create a change set and validate it before 1 day going to prod.
• We track all the support tickets in Service Now, every day activity to get tickets assigned from bucket and make the work done from offshore and put into Release Management Queue.
• Improvise process of making the fixed come across GRS and Service Now to make system stable.
• Update security matrix up to date with PIQ Integration, monitor all the EUA from GRS.
• All time support to dependency team (Web methods and Conversion Team).
• Worked with SAP MDM to evaluate duplicates from the foundation capability.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

Confidential, MN

Salesforce Developer/Admin

Responsibilities:

• Perform all Admin tasks including Managing users, bulk data migrations, creating and maintaining 100+ Custom objects, Page layout maintenance, and support of multiple AppExchange applications.
• Coordinating with Internal and client management teams.
• Created Custom Objects and fields for transactional and contractual information.
• Implemented Custom Labels and Custom Settings for referencing data sets across Apex Controllers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects.
• Designed Apex Controllers and Visual Force Pages to support complex business logic adhering to the boundaries of Governor limits
• Created visual force pages and components to render data from associated controllers and embedded Java Script as needed.
• Created complex Triggers to handle bulk data and invoked future methods to support asynchronous execution.
• Created profiles and implemented Object and field level security to hide critical information
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Creating of the Knowledge Base articles for Customers
• Involved in migration of business data to Sales force based on External ID’s using the Apex Data Loader.
• Extensive experience in writing unit test cases and test coverage for all the apex classes designed.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
• Worked on script to implement time tracking on each case and display it on the case object.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, WSDL, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential, Palo Alto, CA

Salesforce Developer/ Admin

• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Visualforce pages to show the fields in collection call object for data entry and show the history of collection calls.
• Worked on Delegated Single Sign On, integrating with .net platform.
• Created profiles and implemented Object and field level security to hide critical information.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created Templates, Approval processes approval page layouts and defined approval actions on them to automate the processes.
• Worked on creating Work flows for different standard and custom objects to validate business data and logic respectively.
• Implemented Custom Labels and Custom Settings for referencing data sets across Apex Controllers.
• Generated different Reports (summary reports, matrix reports, pie charts) and Dash boards on data from objects after execution of controller logic.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Used various sandboxes for developing, testing and migrated the code to the production instance after testing.
• Deployed code and configuration across sandboxes and production using IDE and Change sets.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Script, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Chicago, IL

SQL BI Analyst

• Creation, manipulation and supporting the SQL Server databases.
• Involved in the Datamodeling, Physical and Logical Design of Database
• Developed SQL Queries to fetch complex Datafrom different tables in remote databases using joins, database links and formatted the results into reports and kept logs.
• Stored procedures and triggers were used to implement business rules.
• Helped in integration of the front end with the SQL Server backend.
• Used DDL and DML for writing triggers, stored procedures, and UDFs.
• Import & Export of data from one server to other servers using tools like DataTransformation Services (DTS)
• Wrote T-SQL statements for retrieval of dataand involved in performance tuning of T-SQL queries.
• Involved in requirements gathering, analysis, design, development, change management, deployment and user .
• Used SQL Profiler and Query Analyzer to optimize DTS package queries and stored procedures
• Performed dataconversions from flat files into a normalized database structure.
• Created Triggers to enforce dataand referential integrity.
• Defined Check constraints, Business Rules, Indexes, and Views.
• Configured Server for sending automatic mails to the respective people when a DTS process failure or success.

Confidential, Cincinnati, Ohio

ITIL v3 Consultant

• Designed and created ITIL track documents.
• Worked on the ISO 20K project to implement ITIL across India Pole.
• Implemented ITIL processes across India pole.
• Train the Operations team members on the various ITIL Methodologies
• Worked on making ITIL as a part of the company’s DNA.
• Worked with specific team owners to determine and implement the service improvement programs if required.
• Improved, implemented and awareness for the team members about ITIL Standards.
• Implemented IT Service Management across all teams with any improvements required.
• Ensured teams have the metrics standardized and reporting them for all the ITIL tracks applicable.
• Managed the customer complaint with the team owner.

Confidential, NY

Desktop Engineer

• Configured Server for sending automatic mails to the respective people when a DTS process failure or success.
• Desktop support and system administration for PC and Mac Users across the organization.
• 24x7 support to users connecting through VPN and Meta frame Access.
• Technical and business conceptual knowledge to team member part of onsite-offshore knowledge transfer.
• Support with wireless devices (Blackberry).
• Participated in On-Call assistance, Remote Management and Business Application Administration.
• Managed and Maintained User accounts using Active Directory and MS Exchange server.
• Configured Blackberry Exchange Server and Microsoft Active Sync.