SUMMARY:

• Operations and technology professional with over twenty years of progressive operations, development, project management, staff development and business intelligence experience. Track record of delivering meaningful technology solutions on time and within budget. Demonstrated ability to deliver tactical solutions while maintaining an architect’s perspective.
• Broad experience with data modeling and analysis, logical architecture, physical design, ETL and implementation. Skilled in data modeling, data marts, data warehousing, data mining and business intelligence. Recent emphasis in the SharePoint space including design, implementation, migration, content management, workflow and taxonomy. Financial and operational report development using varied software tools and source systems/databases.
• Skilled in process analysis/modeling and use of SharePoint as a platform to facilitate project and process improvement. Six Sigma Confidential with advanced SIPOC and Value Path experience. Responsible for teams of multi - disciplinary personnel to implement varied hardware, software, communications and process improvements. Hands-on when complex problems require situational or data management requires advanced capabilities. Have lead significant projects in the Business Process Re-engineering space.
• Experienced in leadership and project management roles with strong negotiation, communication and organizational skills. Demonstrated project turnaround and intervention expertise. Accomplished strategic planner with creative problem solving skills. Exceptional team developer and resource manager.
• Skilled in topics related to the mobility product space. Developed mobility architectures, developed new wireless products from both the carrier and the device manufacturer viewpoints. Mobile applications development on multiple platforms.

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Vice President

Responsibilities:

• Responsible for design and analysis of information related to the resolution of Data Quality issues. Created tools for use by analysts managing large, international data quality improvement projects. Developed processes and tools for flexible reporting to senior corporate management. Designed and developed a Data Quality data warehouse including processes, procedures, controls and toolsets that has evolved into the centerpiece of a dynamic reporting and analysis framework. Responsible for responses to requests from Federal Regulators

Confidential, Tampa, FL

Consultant

Responsibilities:

• Data Warehouse analyst moving existing content from an Oracle platform using IBM DataStage and Business Objects to a SQL Server platform using SSIS but maintaining the Business Objects investment. Project working under a tightly compressed timeline and represents the first of several stages of analysis and improvement.
• Business Analyst and Subject Matter expert on matters related to the management of mobility data and devices for a prominent international airline. Assessed business efforts and platforms with a focus on proposal and implementation of a corporate mobility platform.
• Business analysis and process modeling for a national hospitality and entertainment organization. Developed roadmap to move from manual reporting to online and SSRS reporting in a SharePoint environment. Defined and lead the development effort.
• Data modeler and database architect for a national managed services provider in healthcare. Constructed new data warehouse and worked with development staff to implement shareable database designs and applications related to customer support and managed services which were implemented in a SharePoint environment.

Confidential, Tampa, FL

Consultant

Responsibilities:

• Data Warehouse analyst moving existing content from an Oracle platform using IBM DataStage and Business Objects to a SQL Server platform using SSIS but maintaining the Business Objects investment. Project working under a tightly compressed timeline and represents the first of several stages of analysis and improvement.
• Business Analyst and Subject Matter expert on matters related to the management of mobility data and devices for a prominent international airline. Assessed business efforts and platforms with a focus on proposal and implementation of a corporate mobility platform.
• Business analysis and process modeling for a national hospitality and entertainment organization. Developed roadmap to move from manual reporting to online and SSRS reporting in a SharePoint environment. Defined and lead the development effort.
• Data modeler and database architect for a national managed services provider in healthcare. Constructed new data warehouse and worked with development staff to implement shareable database designs and applications related to customer support and managed services which were implemented in a SharePoint environment.

Confidential, Tampa, FL

Senior Program Manager

Responsibilities:

• Program manager for new business initiatives in the emerging devices organization. Work with partners to define and develop new devices on the ATT network. Design and implement managed connections between mobile devices and partner data centers. Implemented billing and activation platforms and provided technical design expertise to potential device partners. Included considerations of public requirements such as E911 and NG911. Designed, installed and maintained wired and wireless computer networks to support new products. Monitored software testing and trained Help Desk personnel. Created 1st and 2nd tier help desk and product support structure. Designed, installed and maintained custom private networks. Supported public and private sector customers on Blackberry and Windows Mobile issues. Responsible for project budgets, controls and reporting.
• Project Manager for the migration of 6M consumer and business subscribers from AMPS/TDMA to the GPRS network. Developed approach and project plans. Redeployed public capabilities such as E911 to the new network. Identified key metrics and created detailed plans and budgets. Responsible for program and financial reporting to Senior Management.
• Managed the migration of 500K wireless subscribers from an analog network to digital (GPRS) network. Established project methodologies, strategies and program tracking metrics. Responsible for 15 or more concurrent migrations.
• Data and implementation architect for sales support operations. SharePoint environment included 40+ functional sites and interfaced to FileNet (P8) for corporate document management. Created integrated SharePoint/MS Project Server workplace environment. Implemented MOSS Enterprises and created management dashboards with the MOSS KPI web parts. Created prototype environment using DotNetNuke platform. Integrated VoIP messaging into the messaging platform.

Confidential, Tampa, FL

Consultant

Responsibilities:

• Project Manager for a state department of Civil Service (600K employees) customized PeopleSoft system rewrite and version upgrade. Conducted project triage on the failed predecessor, redefined task plans, aligned resource assignments, conducted code walkthroughs and managed validation. Project had failed twice but this effort was completed on time with first-pass customer acceptance.
• Managed a $5M implementation (13 resources) to replace in-house SAP Payroll with ADP (PeopleSoft) Payroll for 16,000 employees under severe time constraints. Implementation included simultaneous conversion of PeopleSoft to Oracle HR. Created and implemented HR support system including design and staffing of the HR help desk. Installed and configured Remedy to support Help Desk operations.
• Operations Manager for a $30 million provider of durable medical equipment (DME). Managed a staff of 24 including call center, field service, billing, reporting, collections and process improvement.
• Implemented ERP system for a high volume produce packing operation. PLC-based shop floor systems created data which was provided to SQL Server data warehouse. Real-time inventory, shipping and billing systems were implemented.
• Designed, developed and deployed a CRM data mart for a multi-site hospital facility. Information from the internet was collected and loaded into SQL Server for reporting to hospital administration.

Confidential, Graniteville, SC

Director of Information Systems

Responsibilities:

• Directed a staff of 70 with an expense budget of $6M and a capital budget of $4M. Reduced IT budget by 20% and headcount by 10% while improving service levels. Integrated the IT resources from two merged companies and three IS operations and created an effective and responsive IT function.
• Developed board-approved IS strategy and managed tactical implementation, major efforts included corporate intranet, migration to server-based operations, network upgrades supporting 34 sites over 6 states, revamp of home-grown ERP system, replacement of all financial, payroll and HR systems.
• Integrated shop floor data collection into real-time data for plant operations and management.
• Initiated extranet, B2B, supply chain and web efforts. Initiated IT hardware and software asset management using Microsoft products. Implemented automated tools to configure and manage over 2,000 desktops across 34 geographic locations.
• Created new technology support organization including design, implementation, staffing and operation of a voice and data communication help desk.

Confidential, Somerville, NJ

Senior Management Consultant

Responsibilities:

• Lead the competitive marketing of a $3M engagement for an consumer goods information provider and managed the project through implementation.
• Project employed 19 full-time and 11 part-time resources across three work teams utilizing three different consulting firms, in-house developers and off-shore developers.
• Defined project infrastructure, developed tactical approach and selected staff for the task assignments.
• Implemented control and forecasting mechanisms and delivered management reporting to the client.

Confidential, Tampa, FL

Manager of Information Resources

Responsibilities:

• Project Manager, Architect and Designer for the company’s first Data Warehouse. Usage of the warehouse included “relationship marketing” of club renewals and product marketing programs.
• Created data architecture for a Travel Information System that featured multi-media data replicated to 50+ distributed database instances.
• Evaluated packaged solutions for business functions including Help Desk, Real Estate Management, Insurance Sales and Corporate Accounting.

Confidential, Tampa, FL

Principal Data Administrator

Responsibilities:

• Defined the Data Administration function, developed policies and procedures, mentored the Data Administration staff and implemented the use of automated tools.
• Participated in migration to an Information based development framework and facilitated Business Requirement and JAD teams.
• Lead corporate Business Process Reengineering (BPM) activities. Conducted workshops with executives to define and prioritize strategies.

Confidential, Tampa, FL

Operations Manager

Responsibilities:

• Day-to-day management of consulting staff of 50.
• Responsible for customer relationship management with a quota for add-on sales.
• Managed operations as the business grew from two to fifty-five consultants. Completed acquisition analyses on several mergers.