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Production Support Analyst Resume

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SUMMARY:

  • IT professional with 15+ years of development, database administration, data warehousing and ETL experience with a track record for continuous career growth and progression. This is demonstrated through Michael's diverse and extensive experience with Oracle PL/SQL and SQL, including administration, development, design, architecture, team leadership and mentoring/. Michael has both a solid understanding of, and practical experience with many aspects of the BI/DW project life cycle, including business requirements gathering, data analysis, dimensional data modeling, and testing strategies. Michael excels as a Senior Oracle DBA/Developer, Team Lead and ETL Architect.
  • 10+ years of Data Warehousing experience
  • 15+ years of Oracle experience - PL/SQL Programming, Database Administration and Design
  • 8+ years of SQLServer/Sybase/UDB2/MySql experience
  • 8+ years of Data Warehouse and Database Team Lead for small, medium and large size projects
  • 5+ years of Oracle trainer/mentor experience
  • 5+ years of Project Management skills -project scoping, estimation, planning and execution
  • 4+ years of Insurance domain Data Warehouse experience
  • 10+ years of Oracle with Unix shell scripting experience
  • 4+ years of Banking and Financial domain Data Warehouse experience
  • 10+ years of Data Modeling experience and Requirements Gathering.

TECHNICAL SKILLS:

ETL Tools: Oracle 6thru 12c, 18c Custom PL/SQL Packages, Export/Import, Sql Server DTS/Pkgs

Databases: Oracle 6 thru 12c, 18c, MS SQL Server 2008, 2012, DB2, AS400, Sybase, MySql

Data Modeling: Erwin, System Architect, Oracle Designer, Oracle Developer, Datamodeler

Backup/Recovery: Oracle Data Guard, Oracle Recovery Manger (RMAN), Oracle Resource Manager

Operating Systems: Unix, Windows, Linux

Testing Custom: PL/Sql Packages and Automated Tools

Defect Tracking: Rational Rose Clear Case, Information Technology Infrastructure Library (ITIL)

Productivity: MS Office, VISIO, Eclipse, PeopleSoft, Oracle Financials, SAP Business Obj

Scheduling: Unix/Linux Shell Scripts, Sql Server Agent, Oracle Job Scheduler

Programming/Design: PL/SQL, C, C++, Zend, PHP, Java, JavaScript, UnixScript, Cobol, Powerbuilder, GitHub

WORK EXPERIENCE:

Production Support Analyst

Confidential

Responsibilities:

  • Provided day-to-day Production Support Contract Settlements, Dealer Commissions, Fraud Systems
  • Ensured expected application support levels were achieved, maintained availability Service Level Agreements
  • Participated in the development of Support Automation in Microsoft Excel, Sql Server, Oracle environments
  • Created ETL routines using Sql Server packages moving large data between Oracle and Sql Server dbs.
  • Created Run Job documentation for end-to-end Wireless Commissions dataload/calculation procedures

Oracle 11g, Sql Server 2008, Sql Server 2012, Microsoft Visual Studio 2010, .Net 4.0, TOAD, Microsoft Excel, Test Director, Oracle Financials - Oracle Time and Labour, SAP Business Objects

At Home Caregiver

Confidential

Responsibilities:

  • Provided day-to-day meals and companionship to my 82 year old Father
  • Complete shopping, transportation, yard and exterior home maintenance as required

Website Designer/Developer

Confidential

Responsibilities:

  • Designed and built an e-commerce website for a major clothing distributor in the greater Toronto area
  • Collecting/cleansing/transforming all data for online quote engine
  • Designed/Created/Loaded the database, all authorization and data access routines
  • Met with client to determine requirements of the system
  • Transformed Paradox application to PHP, Zend Framework and designing/building Adobe PDF reports

Application Developer

Confidential

Responsibilities:
  • Duties included gathering user requirements for a Corporate Security Incident Report application
  • Worked with Security Manager to add program extensions to Microsoft Word document using Visual Basic
  • Gathered all requirements to design input forms and underlying XML format.
  • Coded context sensitive drop down lists with a standard template document
  • Implemented enabling saving document data to an accompanying XML file for transmission to head office
  • Created and programmed new Word Doc to upload multiple XML documents into Microsoft Access Database
  • Originally hired as an Oracle DBA, to provide an Entity-Relationship diagram of the Oracle database

Database Team Lead

Confidential

Responsibilities:

  • Lead and mentored a group of five developers
  • Designed database packages and procedures according to business specifications
  • Checked developer’s work to ensure adherence to company standards and best programming practices
  • Gathered business requirements and designed and developed Sql*loader, PL/SQL, SQL, and Unix shell scripts
  • Migrated half a million home phone customers from outsourcing firm into Rogers’ systems
  • Created validation programs to verified data integrity and requirements matched to business rules
  • Ensured clean feeds to AS400, Siebel and Oracle database systems within Rogers’ infrastructure
  • All records were sequenced and traceable for error reporting and re-entry following error correction
  • Designed, built, maintained multiple complex database packages to support modifications, multiple projects
  • Oracle 10g Enterprise Edition Release 10.1, Rational Rose ClearCase Explorer, SQL Navigator, TOAD, Microsoft Excel, Test Director, Sybase - Adaptive Server Enterprise 12.5, SQL Adv, Central 4.3, Oracle Financials - OTL

Application and Database Designer/Developer

Confidential

Responsibilities:

  • Gathered user requirements for a Safety Deposit Box maintenance system
  • Re-designed existing Microsoft Access application to Oracle Forms/Reports database and application
  • Consulted with system users to determine most effective configuration and use of data
  • Designed and coded all data-mappings, migration, verification and Oracle 9i database architecture objects
  • The design relied heavily on server-side database packages to accommodate client Forms operations
  • Produced 19 custom designed reports which helped refresh my knowledge of Oracle Reports
  • Implemented Safety Deposit Box Key Management techniques coding routines fully indexed and audit-able
  • System security was also a high-priority requirement
  • Designed/coded application logon procedures using Oracle roles and time-sensitive un/pw validation
  • Gathered requirements to perform a large number of development tasks to deliver a secure application

Database Developer/Business-Technical Analyst

Confidential

Responsibilities:

  • Designed/Created Oracle db procedures used to test/verify Electronic Data Interchange (EDI) translations
  • Created database objects used to create test input data and provide expected results of data translation
  • Gathered requirements, extracted data from flat files, cleansed/transformed data and loaded corrected/translated data into ER model db for use with Powerbuilder front end
  • Traveled to Montreal to Team Lead six Policy Administration Analysts to direct tests, problem id/resolution
  • Worked with PAD representatives, tailor end-to-end test cases according to business Use Case requirements
  • Created custom automated testing software, reported software bugs via custom tracking application
  • Reviewed code for fixed bugs and re-tested front-end and database procedures

Technical Analyst/Forms Developer

Confidential

Responsibilities:

  • Created Technical Design Doc from Functional Specs documentation for Oracle upgrade of BANNER CIS
  • Designing and creating Oracle Forms for existing Utility Management Software
  • Designed, implement forms mods to implement new business validation rules multi-jurisdiction service rates
  • Created and implemented Unit Testing Documentation, using SQL to validate all Oracle Forms/Reports input/output via Object and Data Layers for triple-tier architecture Oracle 9.2 Database

Database Developer/Team Lead/Business Analyst/DBA

Confidential

Responsibilities:

  • Duties included production database programming, troubleshooting and data mining/maintenance
  • Design and build Pl/Sql database packages used to convert Annual to Quarterly accounts, Conversion Burner rate increase and custom Bill Message procedures for BANNER CIS
  • Create Master Billing Increase programs, provide test plans, verification queries to business and programmers
  • Dial-in to provide off-site support for production database data issues
  • Design/Build test instance of database for de-regulated electricity market billing application
  • Created full db extract PL/SQL pkgs used to extract all account data to flat files to be exported to head office
  • Created incremental update programs, ETL jobs used to load DW and balance major financial transactions
  • Worked as Team Lead with four programmers - SQL, PL/SQL, Business Analysis, optimization and debugging
  • Worked with Microsoft SQL Server database to load and transform data for website
  • Created Bank Account translation and Cash Remittance BANNER format files for import to convert and maintain all electronic payment records for major conversion/migration from OnSource to OHE db format

Database Administrator/Data Modeler/Developer

Confidential

Responsibilities:

  • Worked with a Business Analyst to design and build Market Deregulation Billing Support Oracle 8i database
  • BA provided a list of tables and high-level explanations of business processes - Use Case documents
  • I took verbal specifications of all aspects of the system and built the database and application from scratch
  • Responsibilities included Data Modeling, including logical and physical design of the database
  • Designed and created all database integrity constraints, database triggers, security roles, user ids and indexes to produce high quality 30 Gigabyte database
  • Designed and developed MBS application consisting of complex PL/SQL Procedures and packages used to generate output to PeopleSoft Financial application for Daily and Monthly billing invoices
  • Designed, built and maintained complex SQL*Loader, Java and PL/SQL validation procedures to load flat files from IBM-DB2 database into Oracle
  • Web front end to the db, works in conjunction with Work Flow db/app integrating many Hydro One dbs, apps
  • Continued modifications and enhancements while maintaining multiple instances of the database through development, user acceptance testing (UAT), and system integration phases of the project

Business Analyst/Database Administrator/Developer

Confidential

Responsibilities:

  • Production db programming, troubleshooting, data maintenance and user support for 800,000 customers
  • Created managerial decision support PL/SQL queries on customers, premises and inventory for utility billing
  • Possess in-depth knowledge of BANNER advance billing application - Oracle Developer 2000 Forms
  • Work with Marketing, Software Implementation, Collections, Accounting and Information Technology managers and Customer Support Representatives to identify and resolve data inconsistencies
  • Prepared project plans and estimates using Microsoft Project working directly with the CIO

Consultant

Confidential

Responsibilities:

  • Network Support Analyst for this thriving Home and Auto Insurance brokerage
  • Duties included installing software and troubleshooting network communication issues
  • Additional activities included Database Design
  • Created Oracle Forms and Reports using Oracle Developer 2000

Database Administrator/Developer

Confidential

Responsibilities:

  • Oracle Database Administrat
  • r and Application Designer/Developer for Canada’s largest restaurant chain
  • Maintained database storage and online and batch application programs in a Unix environment
  • Created Oracle Forms/Reports using Oracle Developer 2000
  • Designed and implemented stored database procedures using advanced PL/SQL
  • Created and executed SQL queries in Oracle and IBM DB2 databases to verify contents were in sync

Database Administrator/Developer

Confidential

Responsibilities:

  • Oracle DBA/Developer for this pension administration firm
  • Maintained db security, storage and user access for multiple dbs using Enterprise Manager and SQL*Plus
  • Implemented db triggers, stored db procedures, reviewed data structures for integrity, auditing, performance
  • Installed software upgrades and maintained version control on source programs
  • Database design, create Oracle Forms and Reports and create intra-net website

Senior Oracle Consultant

Confidential

Responsibilities:

  • Performed DBA, Senior System Analyst and Senior Programmer Analyst duties for various clients
  • Installed Oracle RDBMS software, designed/created databases, moving data between databases
  • Monitoring storage requirements, tuning queries and troubleshooting communications issues
  • Unix scripting on UnixWare/Sco Unix to enable batch run programs, file manipulation, db backup/recovery

Confidential

Responsibilities:

  • Created Unix Shell Scripts and PL/SQL stored procedures used to summarize investment data
  • Custom reports detailed all aspects of costs of doing business in the Wealth Management department
  • Used Cognos products to create cubes for reporting and Data Mining purposes from the Data Warehouse

Confidential

Responsibilities:

  • Worked on a team of 3 developers to create/maintain custom PowerBuilder application on Sybase db
  • Haematology lab data, Sybase Data Warehouse, displayed graphically in Object-Oriented, custom PB software

Confidential

Responsibilities:

  • Designed and built PL/SQL routines used to load Oracle Datamart database for SAP implementation
  • Worked with PeopleSoft Financials consultant, created formulas for Glass manufacture to load Supply Chain

Confidential

Responsibilities:

  • Designed and built a PowerBuilder/Oracle application used to migrate data from one database to another
  • PL/SQL programs had to be designed, developed and tested according to strict government regulations
  • Trained junior staff member in PowerBuilder 5 PFC object-oriented application development techniques
  • Worked with SAP team members to verify Oracle Data Warehouse contents for migration to SAP
  • Maintained data and PowerBuilder application, provided reports used to verify consistency of the SAP data
  • Performed DBA duties and Data Modeling using System Architect for modifications to DW schema

Confidential

Responsibilities:

  • Worked as Database Administrator and Application Designer/Developer on Confidential ' sales database
  • Screen and report design and development, also performed back-up, restoration and other DBA duties
  • Created new Data Model to support Data Warehouse reporting/flat file extraction for Canadian restaurants

Confidential

Responsibilities:

  • PowerBuilder object oriented application maintenance programmer
  • Debugged and modified screens used in kiosks across Ontario for the New Business registration program
  • I was also involved in the initial development of this pre-internet era communication module

Confidential

Responsibilities:

  • Augment Data Model, build and implement PL/SQL routines, load the GIS from multiple MS Access dbs
  • Maintained spatial db data for a layered topographical mapping of bear habitats, trails/wetlands in Ontario

Confidential

Responsibilities:

  • Lead developer on SQL*Forms/ReportWriter project for the Ontario Ministry of Agriculture and Farming
  • Developed and Debugged complex screens and reports for this system
  • The Oracle database application maintained all information on government grants and university projects

Computer Programmer/Analyst

Confidential

Responsibilities:

  • Created and maintained online and batch programs using Oracle tools and Pro*Cobol
  • Developed form-based data manipulation screens using SQL*Forms 3.0
  • Complex triggers and PL/SQL routines, calling print programs written in Pro*Cobol or ReportWriter on Unix
  • Illustrations of screen layouts along with pseudo-code functionality was provided by the system designer
  • I worked with a minimal amount of supervision to program the operations in the most efficient manner

Computer Operator

Confidential

Responsibilities:

  • Trained on the job - Learned to use utilities to manipulate and maintain files in a Unix environment
  • Performed nightly back-up of mainframe and micro-computers
  • Attended George Brown College Computer Programming course full-time days while working afternoon shift
  • Rapidly advanced to this insurance company’s Computer Programming department

CAD/CAM Operator - Robotics Programmer 

Confidential

Responsibilities:

  • Used CAD software to design and program patterns cut in sheet metal on electric plasma arch cutting table
  • Prepared accounting statements using Lotus 123
  • Excellent organization and communication skills
  • Quick to learn new responsibilities - Thank you for reading the entire CV

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