SUMMARY:

• Extensively experienced and goal - oriented Pick/universe/U2/Unidata UNIX Senior Programmer Analyst, Systems Administrator and technical support analyst; corrected program defects, designed and developed new applications and very proficient in hardwareinstallation, tuning,computer software programming and troubleshooting and excellent tec hnical documentation skills.

TECHNICAL SKILLS:

Languages: Advanced Pick, Unibasic, Universe, System Builder, Envision, Visual Basic, Java, TCL, HTML, XML, SQL and Recall.

Operating Systems: DOS, UNIX including (AIX, HP-UX, DEC Alpha and SCO) PICK including (R83, Advanced PICK, Microdata, Ultimate and Prime) Windows including (95/98/2000/2003/ XP/NT/VISTA)

Application Software: Access, Word, Excel, PowerPoint, Project, FrontPage, Publisher, Outlook, Internet Explorer, Visio, Norton Utilities, ODBC, EDI, Web Advisor, Dreamweaver, Pinnacle Studio Plus, Lotus Notes, HP Open view, Crystal Reports, Datatel, First Class and ChildPlus.

Business Industries: Wholesale Distribution, Healthcare, Call Center, Emergency Services, Telemarketing, Workers Compensation, Health Insurance, Medical Billing and Auditing, Public SafetyClaims Processing, Medicare, Government Regulatory Reporting, Student Services, Financial Aid

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, Florida

Technology Specialist

Responsibilities:

• Maintained all desktop computers, network servers and developed software programs. Fixed personal computers and performed updates, resulting in overall improvements in technology services.
• Developed statistical reports, block diagrams and flow charts to help staff track child outcomes and define process and procedures. Utilized Crystal Reports version 10 and access databases.
• Evaluated technology purchases, installs, managed hardware, software, network resources and coordinated staff technology s.

Confidential, Tampa, Florida

Senior Technical Support Analyst

Responsibilities:

• Analyzed technical issues resolved complex problems and maintained high customer care quality rating.
• Troubleshoot customer problems relating to Operating Systems, hardware installations, software application issues, network connectivity and system upgrades.
• Investigated application defects and quickly facilitated their resolution internally by diagnosing the issues and writing application enhancement documentation.
• Supported HP UX and IBM AIX UNIX platforms, performed performance tuning and troubleshooting.

Confidential, Tampa, Florida

Computer Programmer and Technology Team Leader

Responsibilities:

• Maintained all desktop computers, network servers and developed software programs. Fixed personal computers and performed updates, resulting in overall improvements in technology services.
• Developed statistical reports, block diagrams and flow charts to help staff track child outcomes and define process and procedures. Utilized Crystal Reports version 10 and access databases.
• Configured Windows 2003 File server, setup user permissions, which allowed users to more effectively collaborate projects and disseminate monthly reports.
• Evaluated technology purchases, installs, managed hardware, software, network resources and coordinated staff technology s.
• Authored and maintained Head Start web pages and served as technical advisor for Florida Head Start Association project committees.

Confidential, Tampa, Florida

Senior Programmer Analyst

Responsibilities:

• Organized functional work group committees and project scheduling and developed product life cycle technical document for research and purposes.
• Designed software specifications that helped users define software requirements producing effective technical documentation and user manuals.
• Presented product solution presentations to college management, facility and IT staff.
• Facilitated management team meetings with college committees, project requestors and applications support staff which helped formulate best business practices outcomes resulting in increased customer quality services ratings.
• Directed 8 developers, defined strategic goals and managed software development schedules.
• Managed database applications upgrades, which added new functionality and ensured database applications were compliant with government regulations resulting in reduced programmatic problems.
• Implemented successful web applications projects resulting in most successful college enrollment registration process in history. Received performance s for successful managed Web Enrollment project from Collegis Corporate office.
• Developed applications to transmit/receive state and federal government regulatory updates that reduced manual entry and helped increase department productivity and compliancy.
• Facilitated technical data mapping meetings with users and assisted departments with researching open issues resulting in improved customer communications.
• Implemented and developed new programs and assisted users with software application testing resulting in expediting project completions on schedule and helped improve the overall Finacial Aid department’s process and procedures.
• Developed Financial Aid billing/invoice maintenance and billing reports.

Confidential, Tampa, Florida

Senior Programmer Analyst

Responsibilities:

• Developed TCP/IP interface programs for 2 way communication devices such as laptops, email and pagers resulting in automated 2-way electronic communications between field techs and call centers.
• Backup UNIX/Database Administrator, implemented software and firmware updates, Resolved user technical issues and helped improve system overall up time and reduced system hardware and software errors.
• Conceptualized and developed new Call Escalation alert notification process with interactive dispatcher monitoring and reporting systems. Result was improved services call scheduling and reduced missed service support call counts by 20%.
• Designed a standardized XML interface programs for importing and exporting customer call data resulting in a parameterized data validation and record creation process.
• Implemented successful Y2K compliance programs resulting in zero Y2K issues and congratulations from executive management team. Maintained a high customer satisfaction rating and received quarterly bonus for job well done.

Confidential, Tampa, Fl

Senior Pick / Unidata Programmer Analyst

Responsibilities:

• As Senior Programmer Analyst, Implemented software modifications enhancements.
• Designed PICK / Unidata TCP/IP system interface programs that automated customer paging and faxing systems resulting in more effective interactive data exchange.
• Organized specification meetings with customers to determine design needs and time schedules.
• Solved end user problems and assisted Technical Support with troubleshooting helpdesk calls.

Confidential, Tampa, Fl

Senior Lead Pick / Unidata Systems Analyst

Responsibilities:

• As Senior Systems Analyst, designed and programmed Pick / Unidata Medicare billing reporting system creating more effective reporting and increased revenue of $3 million in electronic billing.
• Designed data transition programs enabling the company to transmit data between the corporate and remote offices.
• Project coordinator for system hardware and software migrations and successfully deployed company initiatives on schedule.
• Developed Pharmacy claims billing and reporting programs resulting and more effective reports.
• Developed and medical billing applications which included claims entry and detailed reporting.