SUMMARY:

• Having 9+ years of experience in business applications development, implementation and customization of Siebel CRM applications.
• Worked on Configuration, e - Script, Workflows, EAI (Datamaps, Value Maps, Web Services, IO, and IC), Order Management (Product eligibility and pricing), Symbolic URLs, COM Objects and Siebel Data model.
• Worked on repository migration, SRF full compilation on daily basis and for every build release, release deployment migrations and coordinated with team for CSF/Regression testing on monthly releases.
• Worked as an application developer for customization of Siebel Enterprise Applications using Siebel Tools (Configuration, e-Script, Workflows, Workflow Policies, Runtime events, EBC, Database View, EAI (Datamaps, Value Maps, Web Services (Inbound and Outbound), IO, and IC), TBUI, COM Objects (Macros).
• Configured Data layer, Business layer, and User Interface layer objects as per Customer requirements.
• Configured Application using Siebel Tools to customize Applets, Business Components, Views, Responsibilities, Screens, MVGs using MVLs, Dynamic & Static Pick lists using LOV’s, Joins, drill-downs, Static and Dynamic Toggle, User Properties and so on according to the client requirement. eScripting on various events at Business component, Business Service and Applet level.
• Worked on Order Management (Product eligibility rules and pricing).
• Worked on Siebel Communications using email templates and outbound communication manager.
• Worked on Siebel Data model.
• Implemented best practices as per Oracle Siebel standards for development.
• Implemented generic error handling workflow which is reusable object across Siebel application.
• Testing: Regression Testing, Unit testing, creation and reviewing unit test cases of CRM Applications.
• Worked on Development, Support and Testing of CRM Applications adhering to client SLA.
• Prepared the Requirement, High Level Design, Low Level Design documents and Test cases for fixes.
• Taken additional responsibilities like repository migration, SRF full compilation on daily basis and for every build release.
• Coordinated with team for CSF/Regression testing on monthly releases.
• Good command over Agile or scrum Methodologies.

TECHNICAL SKILLS

CRM: Siebel Call Centre 7.x/8.x, Siebel Tools 7.x/8.x

Database: IBM DB2.

Operating System: Windows-XP, 7.

Ticketing management system: JIRA

PROFESSIONAL EXPERIENCE

Sr. Siebel Developer

Confidential, Irving, TX

Responsibilities:

• SiriusXm is a leading Telematics Service Provider in USA providing connected vehicle services features such as vehicle safety/security, vehicle health monitoring, remote access services, and more.Connect Services are one of the most feature-rich suites of connected vehicle services available to drivers today.
• SiriusXm connected vehicle services is very big Siebel implementation with huge customer base and having 600 + users in this Siebel CRM application.
• SiriusXm connected vehicle services mainly runs on Siebel.
• Mostly three levels of services are provided by SiriusXm for OEMs such as Confidential, Confidential, Honda, Confidential, MB, BMW, Acura, Hyundai, Infinity etc.
• Siebel CRM Application is used for end to end order management using Account, Products, Pricing for this. Overall Process consists of:
• Custom rules are defined for each OEM to carry the Enrollment of vehicle, payment authorization, Product eligibility, Services offered etc.
• Vehicle enrollment for the telematics services is supported through:

Confidential

Sr. Siebel Developer

Responsibilities:

• The objective is to provide an application that allows a Connected Vehicle Agent to manage preferences on behalf of a customers to update/view contact Marketing preferences
• The application will be integrated in the Siebel CRM system using an iFrame.

Confidential

Sr. Siebel Developer

Responsibilities:

• Confidential begun providing telematics services on certain models, certain data elements needed to be defined within the SiriusXm system to ensure a smooth process of service delivery. Customer data was maintained at SiriusXm in order to provide the best level of telematics service. All those services were implemented using Siebel Product and Pricing modules.

Confidential

Sr. Siebel Developer

Responsibilities:

• During our monthly release deployments, our focus is to increase the deployment speed, quality (less errors, predictable outcomes) and eventually reduce system downtime. We developed Deployment automation scripts using COM objects to do end to end deployment. COM Data control is a way to connect to Siebel Business Layer via DLL’s provided by Siebel. We can reference these DLL’s through VBA that supports or allows you to reference external DLL’s. These DLL’s have function to connect to Siebel Object Manager.

Confidential

Sr. Siebel Developer

Responsibilities:

• Remote Door Lock/Unlock
• Remote Horn & Lights
• Remote Vehicle Locator
• Remote Start and stop

Confidential

Siebel Developer

Responsibilities:

• Service Delivery Related Issue.
• Device Issue
• Unsatisfactory Customer Service
• Activation Issues
• Account/Billing Discrepancy
• Customer Requested
• Alert Team Approved - Outside OEM Guidelines
• Account Team Approval

Confidential

Siebel Developer

Responsibilities:

• Siebel Enrollments/Upgrades/Downgrades and Cancellation
• Agent Enrollments
• Subscriber Enrollments
• Data Validation
• Update Profile
• Re-Enroll
• Renewal
• Change of Ownership(COO)

Confidential

Siebel Developer

Responsibilities:

• Card Holder Information and the Card Details
• Service request Information
• Back Office Details