SUMMARY:

• Eleven plus years of accumulated progressive "hands - on" experience, Systems Applications Support, Data Analysis, Enterprise level implementations, QA Automation and Test, experience with highly respected, fast-moving, growth-oriented, and industry leading firms such as Confidential, Confidential, Confidential as well as Oracle’s Siebel Systems. A history of and proven track record delivering successfully highly visible, mission critical applications for successful operations, sales, and revenue goals. Pragmatic and business-focused approach to developing and building strong technology teams with quantifiable sustainable results. Known for ability to identify, institute and educate clients in new technologies, process development to improve workflow, and effectively resolving business challenges to improve overall operating efficiencies, and value-added services.
• Experience includes but is not limited to: B2B & B2C e-Commerce testing, real-time business integration, PeopleSoft 8.8 & 8.9, Siebel Oracle, CRM, AMDOCS billing software applications supported. Skilled at providing senior technical service support of key red account issues, managing milestones, mitigating risks, communicating effectively with engineering, product marketing, vertical and executive management teams.

TECHNICAL SKILLS:

Technology and Tools: PeopleSoft 8.X 8.8 8.9, Oracle s Siebel 6.X, 7.7X, Java, HTML, WML, XML, Web Services, Mercury Quality Center 8.2, Mercury Test Director, QuickTest Pro, Query Analyzer, Toad, Golden32, Aqua Data Studio 4.X, eSTL, Contivo, Perforce, Clearcase, SourceSafe, AMDOCS, VMWare, Symantec Ghost, PcAnywhere, Lotus, internet connectivity, dial-up networking, RAS, Terminal Server, e-mail, browsers, Windows networking, PC, Pocket PC and Palm application testing. Possess strong technical knowledge, including new computing architectures and environments, such as client/server and the Internet; knowledge of relevant technology, tools, and middleware, including but not limited to, C/C++/C#, Java, 4GLs, OLE/MS Office, Windows, ODBC, GUIs, and RPCs. Knowledge of SQL, APIs (ODBC), network protocols (TCP/IP), and GUI interfaces. RDBMS experience includes Oracle, SQL Server, Sybase and IBM DB2. Working knowledge in Microsoft Operating Systems, including Win2K, WinXP, Vista and 2003; and UNIX/Linux OS platforms; as well as Virtual x86 hardware emulations (Virtual PC, Vmware). Strong knowledge of software testing environments and practices, as well as automated testing tools. Understanding industry standards ITIL, IEEE methodologies and driving the organization to best practices. Prior testing of data and business logic layers, UI or presentation layers, and Web services. Full cycle, system, Web, and regression testing. Strong interpersonal and communication skills, and the ability to work effectively with all levels of management and department staff. Effective management of multiple tasks in a cross-functional environment. Demonstrated ability to adapt to and apply rapidly changing technology to business needs. Ability to develop technical documentation and make presentations to diverse types of audiences. Ability to perform in-depth analysis, troubleshooting, and end-to-end testing. Demonstrated leadership qualities; decision making capabilities, as well as recognizing and managing conflict situations.

PROFESSIONAL EXPERIENCE:

Confidential

Tier II Operations support

Responsibilities:

• Test & regress incidents and problems on new functionality.
• Provide incident and problem management, test and technical support for ClickSoftware, Siebel Call Center, Field Service and OBIEE Analytics applications.
• Provide back end Data Analysis & SQL Oracle updates, imports and validation on data for national roll-outs of ClickSoftware.
• Acted as coordinator between different teams from end users, support teams to development to solve variety of problems and projects to ensure the 100 percent availability and functionality of ClickSoftware ClickScheduler/FS Scheduler application.
• Responsible for monitoring the FSS Optimization and Appointment booking system loads.
• Drafted FSS Operations weekly managerial Decks/reports.
• Test & regress incidents and problems on new functionality.

Confidential

SDET 

Responsibilities:

• Developed automated test scripts for test framework regression testing.
• Contivo development, Category expansion XSD & XSLT development.
• Test the development and implementation of new Category expansions.

Confidential

Functional Analyst, System Data Analyst

Responsibilities:

• Developed test plans, cases, xml data and scripts from business, functional, and technical specifications. Analyze, interpret and in corporate qualitative results into test case improvement.
• Test the development and implementation of a new Parts information management system in support of the support and services for the Service and Support program.
• Actively participate in reviews of documentation and requirements for completeness and accuracy.
• Identify and document software faults, and interact with development staff to isolate and resolve testing issues. Verify and validate business requirements and business scenarios.
• Work collaboratively with developers to explain issues identified and to define acceptable resolutions.
• Data analysis of Parts Information system SQL, VBScripts and xml

Confidential

Siebel Implementation / Operations support

Responsibilities:

• Test & regress incidents and problems of new functionality.
• Provide incident and problem management, test and technical support for Siebel Call Center, Field Service and Analytics applications.
• Acted as coordinator between different teams from end users, support teams to development to solve variety of problems and projects to ensure the 100 percent availability and functionality of the Siebel applications.
• Co-Authored Confidential ’s ITIL Incident Management process.
• Generated requirements for the automation of and design for auto-scheduler for operational enhancement.
• Responsible for monitoring the FSS Optimization and Appointment booking system loads.
• Drafted FSS Operations weekly managerial reports.

Confidential

PeopleSoft Implementation Test Engineer

Responsibilities:

• Design and develop manual and automated test scripts based on Detailed Functional Design Documentation.
• Test rollout, development and implementation of PeopleSoft 8.8, 8.9 Call center, Sales, Marketing & product configurator modules/applications. Partner with IT staff on projects through the life cycle of application development. Actively participate in reviews of documentation and requirements for completeness and accuracy.
• Derive, track, and publish metrics for the software quality assurance (SQA) team. Review metrics and modify as needed to improve efficiency.
• Work with internal development and Client for the project.
• Identify and document software faults, and interact with development staff to isolate and resolve testing issues. Verify and validate business requirements during software life cycle; using black, white and gray box testing methods.
• Work collaboratively with developers to explain issues identified and to define acceptable resolutions. Develop testing polices and guidelines for the SQA team. Develop test plans, cases, and scripts from business, functional, and technical specifications. Analyze, interpret, and in corporate qualitative results into test case improvement and deterministic metrics.

Confidential

Software Test Engineer

Responsibilities:

• Test the development and implementation of complex software applications. Partner with IT staff on projects throughout the life cycle of application development. Actively participate in reviews of documentation and requirements for completeness and accuracy.
• Derive, track, and publish metrics for the software quality assurance (SQA) team. Review metrics and modify as needed to improve efficiency.
• Work with internal development and external vendors on the full life cycle of projects.
• Identify and document software faults, and interact with development staff to isolate and resolve testing issues. Verify and validate business requirements during software life cycle; using black, white and gray box testing methods.
• Work collaboratively with developers to explain issues identified and to define acceptable resolutions. Develop testing polices and guidelines for the SQA team. Develop test plans, cases, and scripts from business, functional, and technical specifications. Analyze, interpret, and in corporate qualitative results into test case improvement and deterministic metrics.
• Implement automated testing tools, determine and identify testing tools, as well as validate and configure tools to meet testing requirements.
• Work with project manager to develop accurate, realistic schedules, estimates, and milestones.

Confidential

Test Analyst

Responsibilities:

• Implementation analyst of Siebel’s Call Center, IVR and CTI
• Integration test of AMDOC’s billing and point of sale application Watson.
• Contributed to successful launch of Wireless Number Portability and Device model warranty projects end to end
• Write business focused test plans & functional, integration, negative test cases keeping technical considerations in sight and compiled test summary reports while effectively managing time, prioritized work, multi-task across many assignments.
• Provide comprehensive expertise in testing methodologies and specific application functionality
• Create complex Queries for test result validation using Toad for Oracle
• Wrote and presented high quality deliverables, reports, and other documents for internal and/or external audiences (QA, COS, Business Analysts, Project Management etc.)

Confidential

Senior Quality Test Engineer - Siebel 7 Certified Consultant

Responsibilities:

• Lead technical design and automation implementation for major product features
• Created, reviewed, approved, planned, and executed test plans and automated test scripts
• Created automated test scripts utilizing QuickTest Pro, Visual Test and internal automation tool eSTL based on product marketing requirements and engineering design documentation.
• Set up, Imaged and maintained QA Lab environments, configured, and administrated Siebel 6.X, 2000, and 7.X Siebel Call Center, Field Service, ePharma client server and mobile test environments
• Imaged and maintained Quality Engineering Lab’s test servers, database spreadsheet for refresh and connectivity of IBM DB2, MSSQL2000 and ORACLE 9 databases
• Mentored project team members on new test automation tools and scripts
• Worked with Product Marketing & Engineering on requirements and test case review and approval process
• Organized and tracked test data including defect reports, regressions and verifications