Results oriented professional with over twelve years experience in Information Technology, including 4 years experience designing, developing and implementing innovative solutions for business software on web and PC platforms. Extensive experience in application support sales allows for a unique blend of technical and customer service expertise. Development strengths lie in UI design implementation, technical troubleshooting, and code refactoring.
C/C /C .NET
Software and Operating Systems:
Fluent in Spanish
Software Development Implementation
Designed implemented new features and enhancements for the desktop application suite using Visual Basic.
Created implemented logical and physical database models using MS SQL.
Refactored outdated code to current software specifications.
Fixed minor issues relating to front-end web development while supporting the client in times of stress.
Isolated repaired reported errors in desktop application suite.
Application Support Confidential
Handled incoming support calls from end users at various client properties including troubleshooting end user devices connectivity issues.
Documented client issues reported via phone or email track all troubleshooting methods used to resolve issue utilizing proper ticketing software.
Escalated all other client-server technology issues to the engineering staff for possible code update or production support team for client specific content republishing.
Technical Training Customer Service
Assisted department supervisor in providing targeted training product knowledge to new employees.
Supported department other team members in accomplishing sales customer retention goals.
Assisted customers with product questions problems followed up resolved sales customer service issues.
Created implemented a curriculum for after-school Web Design workshops designed to enhance reading, writing, and math skills for at-risk high school students including daily classes specialized technology projects.
Assisted students with other academic career-related activities.