Summary of Qualifications

Results oriented professional with over twelve years experience in Information Technology, including 4 years experience designing, developing and implementing innovative solutions for business software on web and PC platforms. Extensive experience in application support sales allows for a unique blend of technical and customer service expertise. Development strengths lie in UI design implementation, technical troubleshooting, and code refactoring.

professional skills

Programming Languages:

C/C /C .NET

ASP/ASP.NET

HTML

MS SQL

VBScript

CSS

VB

JavaScript

Software and Operating Systems:

Visual Studio

Adobe Photoshop

Crystal Reports

Windows 7

Windows XP

Mac OS

Additional Skills:

Fluent in Spanish

Professional experience

Software Development Implementation

Confidential

• Designed implemented new features and enhancements for the desktop application suite using Visual Basic.
• Created implemented logical and physical database models using MS SQL.
• Designed implemented UIs for web-based applications using HTML, CSS, JavaScript, ASP, ADO.
• Refactored outdated code to current software specifications.
• Fixed minor issues relating to front-end web development while supporting the client in times of stress.
• Isolated repaired reported errors in desktop application suite.

Application Support Confidential

• Handled incoming support calls from end users at various client properties including troubleshooting end user devices connectivity issues.
• Documented client issues reported via phone or email track all troubleshooting methods used to resolve issue utilizing proper ticketing software.
• Escalated all other client-server technology issues to the engineering staff for possible code update or production support team for client specific content republishing.

Technical Training Customer Service

Confidential

• Assisted department supervisor in providing targeted training product knowledge to new employees.
• Supported department other team members in accomplishing sales customer retention goals.
• Assisted customers with product questions problems followed up resolved sales customer service issues.
• Created implemented a curriculum for after-school Web Design workshops designed to enhance reading, writing, and math skills for at-risk high school students including daily classes specialized technology projects.
• Assisted students with other academic career-related activities.