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Communications Technician Resume

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New Holland, PA

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Certifications and Proficiencies: 
CompTia A+Certification completed March 2002 (self-study)
In Progress: PHP and MySQL for webpage and software development.
Working Knowledge of: Wired and Wireless Computer Network Topologies; Computer Hardware Purchasing, Configuration and Repair; Microsoft Windows, Office, and Open Source Software Suites; NeTkT; Electricity and Electronics Digital Logic; 7 Layers of the OSI Model; TCP/IP; HTTP; FTP; VPN; SMTP; PPPoE; VoIP; Cisco.

Experience:
May 2010 - March 2012
Communications Technician: Confidential - New Holland, PA
Field Tech, Internet Service Installation & Repair for Business and Residential:

  • Instantaneous recollection of a previously experienced position for quick re-immersion;
  • Focuses on sales and customer preservation for a dispersed Telephony network, to maintain the leading edge in a competitive rural area.

April 2009 – May 2010
Data Repair Technician: Confidential - Gulph Mills, PA
Network Operations Center, Isolate Standardized and Proprietary Service Issues:

  • Hones multitasking skills by balancing workload while in constant contact with customers and covering Senior Technician responsibilities to reduce downtime;
  • Proactively identifies network infrastructure and software issues ranging from MPLS networks to VPN users and establish contact to update customers.

April 2008 - April 2009
Combination Technician: Confidential - Monroe, NY
Field Technician, Internet Service Installation & Repair :

  • Adapts skill-set to a large workload and geographically-dense Telephony network;
  • Completes challenges of change in network topology by expressing speed and accuracy, and completing tasks well under allotted time.

April 2007-April 2008
Communications Technician II: Confidential - Columbus, NE
Field Technician, Internet Service Installation & Repair.

  • Generates new ideas to expedite installs and repairs of internet and telephony services, serving the customer with high quality work at reduced cost to the company, while a reliable full-time employee and on-call.

October 2003-May 2006
Engineering Assistant: Confidential 
Engineer Assistant, Manage Teleconferencing and Recording Equipment.

  • Equips and configures classrooms for PolyCom and Satellite teleconference equipment;
  • Maintains excellent record keeping of archived sessions.

May 2005-September 2005
Information Technology Assistant: Confidential
Networking Assistant (Summer):

  • Completes wired and wireless network installations, and solves network connectivity issues with limited supervision.

Education: 

Bachelor of Science Degree in Telecommunications Management

Coursework:
Telecommunications Seminar, Law, and Four-Semesters of Cisco Courses

  • Seminar and Law: Explore companies and issues within the R.F.I.D. market;
  • Hands-on experience with Cisco routers and switches.

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