Senior Database Analyst/Admin Resume

SUMMARY

Highly motivated IT professional, Database Administrator and Report Analyst with over 10 years experience working in unison with customers, management, and within a team environment. Organized, goal-oriented and detail-directed problem solver with strong leadership capabilities and the ability to direct complex projects from concept to fully operational status.

Work experience

Confidential.
Senior Database Analyst/Admin 2008-Present

Drive/lead Six Sigma projects that result in millions of dollars saved for the organization. Create Access/SQL/SAS databases and analyze findings. Create reports with Crystal, Excel, Cognos.
Create adhoc reports and present findings; work with Salesforce tools and reporting.
Work with other departments on their Go Green initiatives. Create and maintain data warehouse servers. Manage outcomes of various studies that include analyzing, reviewing, forecasting, operational/strategic business activities- by developing, enhancing and maintaining models.
Gather data for and compile monthly dashboard reports for all areas of business.
Compare multiple discrepancy lists to eliminate duplicates and redundancies.
Reconcile invoices, assist team in working with IT to implement upgrades and maintain current systems. Generate, reconcile, and audit monthly, quarterly and yearly detail reports.
Serve as liaison between design team and administrative team; provide recommendations based on data analysis.

Provider Relations Representative 2006-2008

Working end-to-end provider claim and call quality, ease of use of physician portal and future service enhancements, and training and development of external provider education programs.
Build and nurture positive relationships between the health plan, providers and practice managers.
Implement strategies relating to the development and management of a provider network, identify gaps in network composition and service, develop contracting needs, and develop go green initiatives with the provider network. Work with providers to develop contracts and credentialing.

Application Developer 2003-2006

Created and installed web-based forms to be utilized by a nursing staff of 300+ to increase the use of web-based forms over paper submitted forms. The result was greater efficiency, increased time management and file management. Extensive experience with Excel, Word, Access, PowerPoint, SQL, Oracle, VB.net and Crystal.
Contacted providers to encourage Go Green initiatives that would result in cost savings for their company and United Healthcare as well as create efficiency and quality delivery of documentation. Maintain the division’s website utilizing FrontPage and maintain backend database.

Confidential
Client Travel Manager 1996-2001

Managed, trained and coached 22+ travel representatives. Provided customer service resolutions. Maintained customer database.

Education
MBA, Management Information Systems, Confidential College
BS, Computer Information Systems, Confidential College
AS, Business Degree, Confidential College

Accreditations
Six Sigma Green Belt Certification and Project Management Certification.

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