SUMMARY:

• To be part of an organization that encourages initiative, team spirit and provides me with a competitive and challenging environment towards achievement of organizational goals. 10 years of experience in Siebel Application Configuration, Workflows, Scripting, EAI, EIM, Oracle Policy Automation.
• Have experience in Siebel Development projects, Data Migration, Data Architecture and Design, Integrating Siebel with other applications and Siebel Configuration.
• Hands - on design and development experience in Siebel technologies including Siebel Open UI, EAI, EIM, Inbound and outbound Web Services, VBC, Siebel eScript and Workflows, Siebel configuration. SFDC trained.
• Hands on experience in full project life cycle including initial feasibility analysis, conceptual design, technical design, construction, implementation, systems integration execution, user training, change management and systems enhancement
• Best approach for Problem Solving. Expertise on maintaining a practical knowledge base for future problem solving. Best team building capability. Best in knowledge sharing. Have knowledge of Production Support, resolving tickets under the SLA.
• Closely worked with business users/BAs to analyze, gather, and map requirements, solution recommendation, scope, costing, prototype, and implementation. Worked as a Business Analyst for few functional requirement.

TECHNICAL SKILLS:

CRM: Siebel 7.7, Siebel 7.8, Siebel 8.x, Siebel tools, Siebel Configuration, EAI, EIM, Scripting, Workflows, Assignment Manager.

Languages: Siebel eScript/VB script, Pl/sql, Shell Scripts, Perl,apex,Jelly scripting

Platform: Windows 95/98/2000/NT/XP/7, Unix

Database: SQL Server 2000, Oracle 8i/9i,10g, IBM DB2

Siebel Applications: Siebel Call center, Partner Portal, Siebel eClinical, Confidential

PROFESSIONAL EXPERIENCE:

Confidential

Senior Siebel Developer/Lead

• Estimation, Task Planning, tracking & Execution of deliverables to project plan at an individual (self) as well as for that of the team.
• Requirement gathering by working closely with the client.
• Involved in the configuration of Workflows, Business Services, Scripting, Integration, EBC, VBCs, Business Analyst.
• Worked on Siebel EAI - Web Services, Workflows, Data Mapper, SOAP UI, integrating Siebel with webMethod middleware.
• Worked on Client Business Services, PL/SQLs and stored Procedure.
• Worked on Siebel EIM Process to update Physician and Patient details, involved in requirement gathering, functional design, technical design, testing and deployment phase.
• Worked on Production Support, ticket resolution and provided root cause analysis on issues raised by client.
• Have experience of Manual Testing, creating test case, test plan, Quality Centre.

Team Lead

• Managed a small team in the project, assigned tasks to the team members and groomed other junior members for higher responsibilities.
• Estimation, Task Planning, tracking & Execution of deliverables to project plan at an individual (self) as well as for that of the team.
• Involved in the configuration of Workflows, Business Services, Scripting, Integration, Oracle Policy Automation, VBCs, EBC, Siebel Open UI.
• Interacted with the Business Users to generate and sign off on the functional requirements.
• Have experience in configuring and developing Siebel Open UI applications with Siebel Tools including the Presentation Model & Physical Renderer files for the UI layer.
• Worked with Client team in collating the business requirements for the upcoming releases.
• Hands on experience installing, designing, developing and deploying enterprise scale Oracle Seibel CRM environments including Siebel Tools and Developer Web Client installation and configuration in Siebel 8.1 and 8.2.
• Worked with Data team to showcase strong knowledge in Siebel Data Model, creating DB extensions and corresponding DB extensions in Siebel.
• Utilized my excellent analytical, decision-making, interpersonal, communication skills and leadership skills.
• Have performed administration tasks like Workflow deployment, placing IFB files and running EIM Jobs, Creating user and responsibilities, State Models, Data Maps, Siebel Repository management.

Confidential

• Managed a small team in the project, assigned tasks to the team members and groomed other junior members for higher responsibilities.
• Estimation, Task Planning, tracking & Execution of deliverables to project plan at an individual (self) as well as for that of the team.
• Owned and delivered complex assignments and work products independently and with high quality
• Was involved in the Siebel Upgrade project where Siebel Application was upgraded from Siebel 7.8 to 8.1. Was involved in planning, development and support.
• Deep understanding and compliance on Process, Methods and Tools. Act as a SME on the project to ensure compliance and guide other team members to follow the same.
• Participate in preparing the Design Standards/Development Standards. Maintain technical and documentation standards in delivery.
• Involved in the configuration of Workflows, Business Services, Scripting, IO changes, IBM MQSeries, IBM WebSphere Message Broker
• Worked on development changes like addition of columns, index to the Siebel Repository, worked on modification of XSL files which was used for converting XML files from one format to another.
• Provided root cause analysis for the problem tickets and gave permanent fixes.
• Designing the queries for fetching the Data from source database.
• Understanding the functionality of the project and helping users with it.
• Responsible for the knowledge transfer process in the project so that new team members as well as senior team members will be always updated with the functionality of the project and there technical implementation as well.
• Have experience of Manual Testing, creating test case, test plan, Quality Centre.
• Worked on Production support, providing root cause on the issues raised by clients in Production environment by providing resolutions in the tickets. Reading Log files, FDR files helped in analysis.

Confidential

Siebel Developer

• Involved in the configuration of Workflows, Business Services, Scripting, Smart Script, Assignment Manager, Audit Trial, IOs, ICs
• Created some major development changes like addition of new views, applets, columns, picklists etc. which adhered to the user's requirement.
• Worked on remedy tool on Problem tickets of Production issues.
• I have developed lot of Stored Procedures for permanent data fixes. Did root cause analysis for the problem tickets and gave permanent fixes. Didn’t receive any defects as part of testing on the initiatives which I worked on.
• Designing the queries for fetching the Data from source database.
• Understanding the functionality of the project and helping users with it.
• Responsible for the knowledge transfer process in the project so that new team members as well as senior team members will be always updated with the functionality of the project and there technical implementation as well.
• To mentor the new joiners in the project.
• Understanding the intricate requirements of customer.

OnShore Coordinator

• Configured and customized various objects (Application, Screens, Views, Applets, Business Components, Business Objects, Links, Joins, Picklist and Tables).
• Configuring Applet, BC, Views, Screens
• Configuration & eScripts.
• Unit Testing, Test Plans, Test Cases. and Peer reviews.
• Creating daily and weekly status reports.
• Analysing Siebel logs and SQL Queries for problem transactions and find out root cause.
• Developed lot of Oracle PL/SQL and stored procedures as part of temporary & permanent data fix.