SUMMARY:

• Having 9+ years of IT Industry experience, working as Software Engineer in implementing Siebel Customer Relationship Management (CRM) business solutions.
• Over 9+years of IT and Siebel experience with expertise in Siebel CRM/Oracle/SQL/PL - SQL Have wide range of experience in roles of Developer/Application Administrator/ Technical Lead/ Architect/ Techno-Functional Consultant for commercial and business applications.
• Have rich experience in working on Global Support Team and Global Multi-Team Projects. Possess very strong communication skills and able to interact Confidential all levels of organization.
• Siebel implementation experience includes numerous end-to-end implementations having global deployment and rollout and able to leverage systematic methodologies and processes during all phases of the software development life-cycle.
• Experienced in Design of MD50 and MD70 for various implementations.
• Extensively worked on Siebel Browser and server scripting.
• Hands on experience in scripting for macros for data loading.
• Experience in Integration with Third party DLL’s using Siebel scripting.
• Experience in integrating .Net Applications with Siebel using CCF frame work.
• Hands on Experience in Siebel Enterprise Application Integration (EAI), Enterprise Integration Manager (EIM), Siebel eScript, Siebel Business Services, Siebel Workflows.
• Experience with Open UI development standards ( e.g. HTML jquery, CSS, javascript, xpaths)
• Hands on Experience in Siebel Sales Order Management (SOM), Asset Based ordering (ABO).
• Hands on Experience in Data Migration and Extract Transform Load (ETL).
• Hands on Experience in Siebel Customer Hub (UCM).
• Hands on Experience in Oracle Enterprise Data Quality (OEDQ).
• Hands on Experience in Oracle PL/SQL.
• Hands on Experience in Data Loading using SQL Loader and Macros.
• Hands on Experience in control files (CTL), Interface Batch files (IFB) and
• Hands on Experience in Siebel CRM customization & application administration.
• Hands on Experience in Tuning Oracle DB Queries.
• Experienced in Troubleshooting using Siebel logs.
• In-depth Knowledge of Siebel Data Model.

TECHNICAL SKILLS:

CRM: Siebel 7.x, 8.x, Salesforce

Languages: C, C++, SQL, PL/SQL, HTML and XML

Management Tools: Serena, MS Visio

Testing Tools: HP Quality Center

Database: Oracle, MS SQL Server

Operating Systems: Windows Vista, Windows 95/2000/XP/7, and MS-DOS

Tools: MS Office Suite (Word, Excel, Power Point, Outlook), MS SharePoint, MS Visio, MS Project, Toad, SDLC

PROJECTS EXPERIENCE:

Confidential,California

Senior Siebel Consultant

Responsibilities:

• Experienced in Integrating Siebel with Sales force.
• Order orchestration between Siebel SFDC and EBS.
• Hands on experience in Web Services (both Inbound and Outbound) implementations, SOAP requests into Siebel and Out of Siebel application.
• Hands on Experience in Siebel eScript and best coding practices
• Hands on experience in Siebel Database Query analysis and improvising the queries
• Working with Siebel Logs to find out the different issues and coming up with solutions around them
• Siebel Database AWR during the peak hours of application and analyzing them to identify the root cause.
• Siebel Application and Database tuning parameters OOTB and for enhancements
• Understanding the maintenance of Siebel repositories for smooth migration to different environments.
• Experience with Open UI development standards ( e.g. HTML jquery, CSS, javascript, xpaths)
• Hands on experience in scripting for macros for data loading.
• Experience in Integration with Third party DLL’s using Siebel scripting.
• Hands on experience in Open UI customization.
• Hands on Experience in Data conversion using EIM.
• Hands on experience in debugging of daily/scheduled jobs using Appworx.
• Hands on experience in Siebel Configuration, workflows, Business services and scripting.
• Analysed the legacy systems to identify where actually the data fits in the Siebel entities.
• Integrating Siebel with third party Applications using Web services.
• Experience in implementing Siebel (8.1) Enterprise Integration manager
• Involved in preparation of the detailed design (LLD) documents.
• Hands on experience in building control files and IFB files.
• Integrating Siebel with COM Data Control for data import.
• Hands on experience in PL/SQL script for data loading.
• Migration of data from legacy to Siebel.
• Involved in migration of Accounts, contacts and assets, Asset components and Service request.
• Acts effectively as a technical speaker with the client and country project technical team.

Environment: Siebel 8.1.1.10, Oracle 11i, SQL Developer, Unix

Confidential,NC

Responsibilities:

• Hands on experience in VB scripting for data loading using macros.
• Hands on experience in Siebel scripting ( browser and server) .
• Hands on Experience in MDM to Siebel data migration using EIM and EAI.
• Hands on experience in Open UI customization using HTML and java scripts.
• Analysed the legacy systems to identify where actually the data fits in the Siebel entities.
• Experience in implementing Siebel (8.1) Enterprise Integration manager
• Involved in preparation of the detailed design (LLD) documents.
• Hands on experience in Siebel Enterprise Application Integration (EAI).
• Integrating Siebel with COM Data Control for data import.
• Hands on experience in browser script for data loading.
• Migration of data from MDM to Siebel & Siebel to SFDC.
• Involved in migration of Assets, Service contract entities.
• Acts effectively as a technical speaker with the client and country project technical team.

Environment: Siebel 8.1.1.10, Oracle 11i, SQL Developer, Unix

Confidential 

Technical Lead

• Hands on experience in Integration Siebel with SOA and OSB.
• Involved in integration with Siebel Customer Hub to Siebel CRM.
• Implemented Service Oriented Architecture (SOA) principles and enabled real-time data synchronization across CRM, billing systems.
• Managed the overall retrofit strategy for development projects.
• Defining the roles and responsibilities of various team members, work allocation, tracking, monitoring and reporting the progress of the project to the client Confidential onsite.
• As onsite Team Lead involved in Onsite-Offshore Coordination.
• Involved in Transition of the project in all the phases of it which includes Knowledge Transition, Forward Shadowing, and Reverse Shadowing.
• Responsible for AMS activities which includes incident resolution, enhancements and all support activities.

Environment: Siebel 8.1.1.10, Oracle 11i, SQL Developer, Unix

Confidential

Senior System Analyst

• Experience with Open UI development standards ( e.g. HTML jquery, CSS, javascript, xpaths)
• Hands on experience in Asset Based Ordering (ABO).
• Involved in the Analysis of the Use Cases.
• Involved in Design of the use cases.
• Integrating Siebel with Sales force for Opportunity and quote creation.
• Hands on experience in Siebel Order Management(Orders and Assets)
• Developed Interface for Capacity reservation from Siebel to external application.
• Customized Vanilla Workflow Process to suffice the user requirement.( SIS OM workflows)
• Customization on eConfiguration done process using Siebel eScripting.
• Designed and developed custom Business service to parse the Siebel Message.
• Worked on Integration objects. Worked Siebel Configuration (Applets, BC, eScripting, User properties) and scripting for delivering the Confidential security console application.
• Hands on experience in the following areas of EAI
• Enterprise Integration Manager (EIM).
• Integrating Siebel with third party Applications
• Involved in Assets and order migration design reviews.
• Developed Business service for loading External data to Siebel application.

Environment: Siebel 8.1.1.10, Oracle 11i, SQL Developer, UNIX

Confidential 

Senior Systems Analyst

• Involved in the Analysis of the work request.
• Involved in Multi phase development approach.
• Involved in requirement gathering with users for BRT and MRT tracks
• Conversion of 3G to 4G LTE for all the existing customers in multi-phase approach.
• Involved in Asset migration.
• Hands on experience in Siebel Configuration and scripting.
• Hands on experience in the following areas of EAI
• Enterprise Integration Manager (EIM).
• Integrating Siebel with third party Applications
• Responsible for preparing the Application design for the work requests, Development and testing of the WR.
• Involved in Automation using Task based UI.
• Involved in SOM, CAM modules of Siebel.
• Hands On experience in Parallel development for multiple releases, with the help Serene Dimensions tools.
• Involved in Assets and order migration.
• Responsible for Data Synchronization between downstream and Siebel for various requirements like LTE Customer and asset information.
• Involved in Campaign Management Process.

Environment: Siebel 8.1.1.10, Oracle 11i, SQL Developer, Unix

Confidential

Siebel Consultant

• Analyzed the legacy systems to identify where actually the data fits in the Siebel entities
• Created Batch Interfaces for Data migration from third party systems like PLM, NDA, and Martini.
• Involved in the Analysis of the Interfaces.
• Used Application Deployment Manager (ADM) for seed data migration.
• Involved in Data Transformation and Migration.
• Responsible for preparing Interface Scripts which are used for data loading.
• Developed interfaces for recurring loading for Accounts fab, account role and Custom entities like PLM Attrib, Devices.
• Involved in Custom EIM Mapping by creating Custom EIM tables mapped to custom tables.
• Developed Automated Scripts for Recurring Loading.
• Responsible for creating SQL Scripts, IFB, and CTL files.
• Created Database trigger on Siebel base tables to suffice the requirement.

Environment: Siebel 8.x, Oracle 10g, SQL Developer, Unix

Confidential 

Siebel Consultant

• Hands on experience in the following areas of EAI
• Enterprise Integration Manager (EIM).
• Integrating Siebel with third party Applications using VBC’s, and Web services.
• Integration using Object Interfaces
• Integration with Third party DLL’s using ActiveX objects.
• Involved in the Analysis of the work request.
• Responsible for preparing the Application design (LLD) for the work requests, Development and testing of the WR.
• Involved in E2E Support/Maintenance activities of the application.
• Developed a tool to suffice the requirement by utilizing the Siebel provided EAI concepts.
• Involved in the Customization of the Workflows and Business Services.
• Involved in the Customization of Siebel base tables by altering the columns.
• Contributed/Faced the IQA and SQA Responsible for the quality of the deliverables from offshore.

Environment: Siebel 7.5, Oracle 9i.

Confidential

Siebel Consultant

• Analyzed the legacy systems to identify where actually the data fits in the Siebel entities.
• Experience in implementing Siebel (7.8) Enterprise Integration manager.
• Extract Transform and load concepts and processes.
• Involved in preparation of the detailed design (LLD) documents.
• Knowledge of the Siebel integration architecture Components (ifb, PL/SQL, CTL files).
• Defines and analyzes the EIM data integration technical requirements.
• Created Business components, Applets, views, screens.
• Reviewed the detailed designs prepared by others.
• Acts effectively as a technical speaker with the client and country project technical team.

Environment: Siebel 7.8, Windows Professional, Oracle.