SUMMARY:

• Around 7 years of Experience in Microsoft cloud operations support (Windows Azure), and 2 years into Software development and test engineer experience.
• Expert and good working knowledge in handling customer issue, Deployments LiveSite issues in Cloud support.
• Being Confidential senior resource in Cloud support team, have trained new resource in support, service engineering and Development team
• Expertise in Configuring, Migrating, monitoring, scaling websites in Windows Azure
• Expert in Migrating, Monitoring and configuring servers from on premise to Azure.
• Good working experience and knowledge in Windows azure service like SQL DB, Azure VM’s, Load Balancer, Virtual Networks, Azure Storage & Azure CDN.
• Good experience in SQL database mirroring, SQL database log shipping and SQL replication
• Good experience in SQL database troubleshooting connectivity & performance issues.
• Lead in Product Support from technical & Management front by analyzing & investigating customer and LiveSite incidents with in SLA and filing bugs against Core Development team
• Leading activities like Setting up Livesite monitoring, automating repeated activities to speed up in finding root cause & Automating smoke tests which will help in finding when there are upgrades.
• Analyzing current Support model, bringing in required changes which will improve customer experience and quality of delivery.
• Well experienced in setting up incident management Cadence & adhere to incident handling process.
• Expertise in C++, C#, SQL, Power Shell and Good understanding of HTML, Java Script and Jason
• Good experience in Microsoft SQL/SQL Server on Azure
• Good working experience in creating watchdogs, Debugging, upgrading for Autopilot environment.
• Experience working an Agile/SCRUM development model
• Expert level exposure in all the phases of SDLC like Software Development Process, Analysis, Designing and implementation of new or modified QA procedures, tools, and/or templates that are specific to Confidential business solution.
• Good experience in managing and setting up monitoring with tools like SCOM, SCVMM
• Strong Analytical and problem solving skills
• Good experience in off - shore team co-ordination since 6+ years and Client Interfacing
• Experience in deployment and following release process in new builds deployment.

TECHNICAL SKILLS:

Programming Languages: C, C++, C#, Scope

Databases: SQL Server 2012, Azure SQL Databases

Source Code Control Tools: Source Depot, Team Foundation Server 2013

Operating Systems: Unix, Windows Server 2003/2008/2008 R2/2012SP0/2012R2SP0, Windows XP/vista/7/8/8.1

Virtualization: Hyper-v, SCVMM

Scripting: Batch Scripting, Power Shell

Web Technologies: IIS 5.0/6.0 & 7.0

Test Harness Tools: WTT, Jira, Confluence

Incident & Defect Management Tools: TFS, ICM, Zendesk & Product Studio

Cloud & Big Data Technologies: Windows Azure, Azure SQL Databases & COSMOS

PROFESSIONAL EXPERIENCE:

SENIOR Cloud SUPPORT ENGINEER - Confidential

Responsibilities:

• Deployed, Configured, Monitored and maintaining application in Windows Azure
• Planning, Migrating and testing Onpremise servers to Windows Azure
• Created Monitoring tool for COSMOS Streams & alerting
• Created Powershell scripts for monitoring and alerting on the certificates and service accounts that are getting expired.
• Configuring SQL Server with best practices, configuring maintenance activities
• Monitoring SQL Server DBs through SCOM, alerting when there is blocking and investigating and resolving performance issues in SQL DB
• Setting up maintenance activities like scheduling full, incremental backups, Index rebuilding, SSIS job monitoring setup
• Setting up transaction replication, and setting up high availability per business needs.
• Leading MS Marketing BI Platform Support team.
• Setting up COSMOS environment, configuring security model and maintaining COSMOS VC and its security.
• Owning documentation(TSGs/SOPS) related to Support team and make sure that support team is well equipped with the needed documentation
• Helping team members in day to day work as Confidential Senior, Investigating, resolving customer’s issues and drive them till closer.
• Release management and deploying to different environments like web apps, COSMOS, SQL, Sangam and upgrading SQL Server.
• Driving & implementing automation where ever repeated tasks are being done.
• Debugging & fixing non code level test failures and investigate the root cause

Senior Cloud SUPPORT engineer- Confidential

• Investigating Azure Connectivity and performance issues.
• Being part of Azure during its evaluation, had lot of opportunities to understand the product in depth and work with development and test team to reproduce the scenarios, bugs and suggested the many improvement areas too.
• Had very good experience handling large, critical customers and helping them in explaining features, dealing with customer issues and resolving them with highest degree of accuracy.
• Use and Configure monitoring tools and services like Gomez, SCOM and MDS.
• Troubleshooting issues and resolving incident tickets.
• Troubleshooting and debugging of internal SQL Azure components as per SLA’s
• Investigating and providing root cause analysis of the SQL Azure Production Issues.
• Perform smoke tests for Pre-and post-deployments.
• Perform Portal and Cluster (Qual/PPE/FE and BE) deployments for SQL Azure and Azure
• Deploying hotfixes/builds on SQL Azure clusters.
• Keeping close look at the production environment and the way deployments are being progressed and stopping deployments in case health of the clusters were going down. Have experience many of these cases during evaluation handled them.
• Perform deployments in Sql Azure and EHA by generating/reviewing/applying the plan
• Performing Machine repair for the machines for Test/Dev/OpsStore/Production environments. This task involves,
• Rechecking the machines that are marked for RMA before sending the final RMA report
• Performing machine repair work as required for certain deployments when there are less healthy machines.
• Create RFC's for incidents and assign to Devs/PE to investigate the issues further.
• Supporting On call for Production support to SQL Azure and Azure Reporting Services.
• Generating TSG's for the team for knowledge sharing
• Training the new team members and knowledge sharing with in the team and across the dev and test teams

SDet- Microsoft Mobile DEVELOPMENT || Confidential

• Responsibilities include test bed setup, running automated and manual test cases.
• Automating test cases using Silverlight and fixing the bugs in the exiting automated test cases.
• Cutting bugs for Dev team and verification once bugs are fixed.

SDet- Windows Multipoint Server 2010 || Confidential

• Involved in identifying test cases for API Testing automation
• Automating test cases using C# for API testing
• Code review participation, executing automated and manual test cases and filing bugs.
• Automated WTT for triggering and build test case executions.

Developer - Confidential

• Developing CLI Commands for Fastpath Switch.
• Unit, Integration Testing and filing bugs and fixing bugs which are assigned.
• UI feature development for configuring the switch blade.
• Debugging the product when there are failures using GDB and Windbg

Tester- RRAS ||  Confidential

• Manual & Automate API test case execution and Confidential -hoc testing of the product
• Involved in finding functional and Confidential -hoc bugs and filing the product bugs
• Fixing automation bugs and automating new test cases where ever there is Confidential scope of automation.

Developer- Real Time Billing Systems (RTBS),Confidential

• Responsibilities includes coding low level functionalities and code reviews and fixing code bugs in the existing components
• Low level design and coming up with sudo code for the components.
• Unit testing and integration testing of the developed code to make sure there are no new bugs introduced.