Summary:

• Over nine years of extensive experience as a Program Manager, Business Analyst, Systems analyst, SQA Analyst, consultant across various organizations in development of enterprise business applications.
• Over 6 years of experience in Agile software methodologies
• Strong knowleConfidential,e and experience of Project Management, Software Development life cycle and Software Test life cycle, Change Management, Implementation coordination.
• Strong ability in establishing client and vendor relationships in gathering business requirements.
• Successful background in Business Requirement Gathering, Requirements review, Design review, Project Management, Business Process flow, workflow data, system specifications, Business Process Modeling and Business Analysis, Solution Review, procurement tools, Portfolio Funding, Functional Documentation, UAT and Software Validation.
• Hands on experience Management tools viz., MS Visio, Quality centre and Test director.
• Proven track of successfully handling onsite and offshore teams.
• Proven ability to establish and implement business processes from the scratch by coordinating with various stakeholders in and out of the organization including senior Manager’s and support teams.
• Extensive experience in defect tracking and reporting systems like Bug Tracking and Bug Reporting tools viz., Bugzilla, ACA Defect Management.
• Thorough understanding of Corporate Banking, Healthcare products and services, Insurance, Digital Asset Management (DAM), Digital Rights Management (DRM).
• Experience in two/three - tier architecture environments dedicated to System testing of stand-alone as well as web-based, client/server and mainframe applications.
• Expert in Software Development Life Cycle methodologies which includes Rational Unified Process and Agile.
• Proven experience with process analysis and system implementation, collecting requirements in Agile methodologies
• Successful background in design, implementation and acceptance of escalation techniques from the scratch.
• Expertise in Black Box Testing, GUI testing, Functional testing, Regression testing, Validation testing, Database testing, Load testing and Performance testing, User acceptance testing (UAT)
• Proven track of successfully building excellent relationships with the client and various cross functional teams in the organization.
• Extensive experience in analyzing, reviewing and understanding of Business/Functional & Testing requirements and writing Test Plans, Test Strategy, Test Scenario, Test Cases and Test Scripts.
• Expert for the management reporting using Requirement Traceability Matrix (RTM) and Function Readiness Matrix (FRM), Daily/Weekly Status Report, Defect Report and Project Report.
• Strong experience in developing Use Case Diagrams and creating Use Case Specification document (USD), BRD, FRD, Data Flow Diagrams in coordination with the SME’s and the project stakeholders.
• Team player woking closely with developer, testers, PM\'s and all other technical teams with good Communication skills with excellent analytical and problem solving skills.

Awards: Recipient of “On the Spot” Award for Exceptional performance as a Business Analyst from Confidential,FastChannel (NASDAQ: Confidential,IT)

Technical Skills:

Operating Systems: Windows NT, Vista, XP, 98, Ms-Dos, Mac

RDBMS / DBMS: SQL Server, Oracle10i

Web Server: IIS, Web Logic

Management Tools: Quality Center 9.0, Test Director 8.0,Bugzilla

Methodologies: Waterfall, Iterative, Agile

Languages: C, C++, .Net, SQL Server, Adobe Flex 2.0, Action Script 3.

GUI: Ms-Office.

Web servers: IIS 6.0, Apache

Networking: TCP/IP, Router concepts.

Professional Experience:

Client:Confidential, San Jose, CA

Position: Program Manager / Systems Analyst

Project Description: Over the last one year, working extensively in the field of Digital Asset Management by providing cost effective solution for a DAM/DRM software. PROSPERO specializes in creating digital software for digital post production, asset management, repurposing, and distribution workflow solutions for networks and studios, seeking to manage digitally captured assets used by large studios in the Hollywood and across the world. Our application software DME (Digital Media Enterprise) offers a full range of repurposing services allowing users to distribute to any platform. The DME makes media asset repurposing as easy as web-shopping to accomplish the most complicated media conversion tasks.

In a nutshell, the project can be summarized as a specialized service that offers Media Encoding, Ingestion, Repurposing, archiving and preservation of Digital Assets in the evolving world of Digital Media

Job Responsibilities Include but not limited to:

• Analyzing various media transcoders and integrating with the system, viz., Rhozet Carbon coder, Digital Rapids, Telestream- Flip factory, Vantage workflow and Episode Engine
• Extracting metadata and analysis on various ingested media formats using ffmpeg, ffprobe and mediainfo
• Working closely with the clients in requirement gathering and implementation of the same
• Correlate with the development team on the new architecture and system workflows
• Systematically analyze and verify the changes made during UAT
• Work closely in a small team to define the goals and future enhancements to be undertaken
• Identify, test and verify the open issues and bugs on every release
• Work deep in to the mobile space to accommodate the changes in the Android application development
• Identify key areas to enhance the user experience and satisfaction levels
• Research the competition and provide data analysis of the enhancements to be undertaken
• Analyze various audio/video formats (approx. 150) and prepare data elements for video and audio transcoding through various transcoders applying business rules
• Deeply versed with media encoding, transcoding, content ingestion characteristics to deploy and distribute various assets across multiple players.

Client: Confidential,Bloomington IL

Employer: Tata Consultancy Services NA

Position: Program Manager/Sr. Analyst, Enterprise Internet Solutions (EIS)

Enterprise Internet Solutions (EIS) provides leadership, oversight and support for the online experience of customers (both existing and potential), employees, and external business partners have with State Farm. EIS partners with zones and other departments, such as Systems, to identify and define innovative web, mobile and social media capabilities to meet their online needs. As a liaison for our business partners and customers, we work to prioritize new ideas and help implement efforts relating to Non Auto Acquisition Team (NAAT)

Projects Implementations:

• Business electronic Banking (BeB): An online platform enabling Business customers and SF Agents to access Business Banking. Worked in identifying and analyzing key requirements for both the I and II phase of implementation. Worked closely with FIS and Razorfish to deliver the requirements as per the project charter
• Click to Chat (Banking): Currently implementing the chat functionality for SF CeB customers. Gathered complete requirements from FIS and closely working with the Banking core team to get this project implemented as per schedule. Gathering requirements for vendor work eGain for successful implementation.
• Centre Suite commercial cards: An online platform servicing the needs of SF commercial card holders. Closely worked with TSYS to gather the requirements for successful implementation. Completed the required SSL certificate, branding requirements and url trademark authentication.
• Personal Financial Management (PFM) - Mutual Funds: Gathering requirements and closely working with Mutual Fund vendors DST, Oppenheimer and Ascensus to successfully implement the PFM functionality including all the SF Mutual Fund vendors. Currently PFM is being implemented for Bank and Mutual funds in the I Phase using the Yodlee’s out of Box solution
• Universal Money Movement P2P payments: Initiated the person to person payments project as an enterprise effort for servicing the needs of all SF customers and non customers. This is being implemented as a pilot within the bank and would later move as an enterprise effort. Worked closely with the Bank and FIS to gather requirements for P2P payments.
• Consumer electronic Banking (CeB) - My Account Redesign: Worked with the Project Management team and also Razorfish to gather requirements for the future vision of CeB My account, incorporating rich dashboard functionality. To be implemented in the latter half of 2011.
• TSYS Jump page rewrite: Worked closely with the project team to initiate the implementation of code change from VB6 to J2EE. Authenticated SF.com customers accessing their TSYS Credit Card information via single sign-on currently employs VB6 code. Vendor support for VB6 architecture has ended, and State Farm has negotiated extended support from Microsoft until 2012. This interaction must be rewritten to the new enterprise direction, J2EE Reference Architecture (JRA). This effort will convert the TSYS Credit Card jump page from VB to J2EE. This project maintains all current functionality with no enhancements.

My Job Responsibilities:

• Coordinate with various Project Managers, Business analysts and project support group to identify the gaps and give them direction on functional implementation methodologies
• Working closely with State Farm vendors, viz., FIS, Razorfish, TSYS and others to identify and complete the requirements for the required projects.
• Give future direction to all stakeholders on the various projects and timelines
• Identify key issues in SF Online roadmap and update them accordingly
• Build business cases for Enterprise Program Directors initiatives for funding requests
• Analyse program costs and benefits, to drive benefit and value reporting
• Key interface with the business arch’s to develop enterprise systems
• Facilitated requirement gathering meetings with various vendors of SF and identify potential issues and work towards resolutions
• Build business cases and provide an overview to the management on the status of various projects at hand
• Work with enterprise portfolio to get the required buConfidential,et released for the projects
• Work closely with various groups of SF, viz., legal, marketing, compliance, analytics, branding to close down the project gaps
• Work closely with the research teams to identify and drive long term vision by bringing about innovation
• Make StateFarm bank one of the top 5 online banks by end of 2011 as per Keynote stats
• Facilitate meetings across all product lines and work towards leadership direction

Client: Confidential,WoodbriConfidential,e, NJ

Position: Project Manager / Sr. Business Analyst

Project Description: Confidential,, Inc. is a leading provider of insurance and other financial services to millions of individual and institutional customers throughout the US. Confidential, is one of the largest US Life insurers with over 70 million customers and 49,000 employees worldwide in the global environment.

Project 1: Confidential, Account Management System

The Confidential, Account Management System is a web-based application that has been developed to replace and enhance some of the agent’s processing. The Confidential, Account Management System is more than an application. It is a way for agents to create new accounts and update existing accounts, without the need for Operation Center contact. This system adds efficiency for the agent, the Confidential, Operation, and most importantly, the customer. The Confidential, accounts were also integrated with database.

Project 2: Confidential, Enterprise Application

The Enterprise Apps Program established web-based system framework to process new business applications electronically from the agent\'s office through underwriting and policy service up to the point of policy issuance. Confidential, provides Long Term Care Insurance policy and the Enterprise Application was used by the Confidential, Agents to sell Individual Long Term Care Insurance plans. The application was used to generate quotes and offer different premium options to the customers based on the Deductible, Office and Co-insurance Percentage, Total Out-of-Pocket, and Annual Maximum.

Project 3: Confidential, Claim Management

In order to align with Confidential,’s strategy to make Claim processing online and efficient for policyholder across the US, the Enterprise Claims System (ECS) was started. Claim Management is one of the critical project of ECS program which is responsible for completing business & technical requirements, design, development, and implementation for the Claim Management part (Claim notification, Task assignment, Claim processing, claim tracking, e-payment etc.; for Auto, Fire and Work Compensation line of business) of the new Enterprise Claims System (ECS).

My Job Responsibilities:

• Heavily interacted with a number of pre-identified potential clients of the system in different Confidential, departments to elicit, listen, and understand their vision of what the system should do and look like.
• Interacted with Interface Design Specialist to get the suggestion/approval for the user interface developed in the application.
• Discussed with end-users through numerous requirements gathering sessions for the prioritization and re-prioritization of system requirements for an on-time scope freeze.
• Procured and implemented DOORS by analyzing the requirements both from the client and development perspective
• Used DOORS for recording, structuring, managing and analyzing requirements and their traceability.
• Developed BRD, FRD, production Release plan/back out plan. Requirements review, Design review, Project Management, Business Process flow, Solution Review, Functional Documentation, UAT and Software Validation by close interaction with the inputs given by various clients
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules and information needs.
• Assisted in building a business analysis process model using Rational Rose and Visio.
• Produced Visual models for the application using Rational RSM.
• Proposed alternate solutions and suggested approaches based on requirements
• Developed Use Cases, State diagrams, Sequence Diagrams and Activity Diagrams to describe the function, architecture and design.
• Performed risk analysis of the requirements to identify key business areas for the project.
• Tested the requirements from Traceability matrix by using manual testing and regression testing (UAT)
• Intensively used Mercury Test Director to trace the defects and assigned them to the developers.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Worked with a cross functional and diverse team of business users and support teams.

Environment: Windows 2000, Windows XP Professional, UML, IBM Rational RequisitePro, MS Visio, HTML, DB2, TOAD 4.1, Crystal Report, Unix, Test Director.

Client: Confidential, Irving, TX

Position: Business Analyst

Confidential, Fast Channel is a leading provider of digital media services to the advertising industry having a market share of 72% in the US Advertisement World. It is the only company to offer a complete digital advertising delivery network, virtually eliminating the need for manual process, tape and shipping (and the inherent potential for error) in dub-and-ship tape fulfillment. This is a major industry shift that no one but Confidential, FastChannel could enable. Moreover, Confidential, FastChannel provides unprecedented distribution service that combines the most advanced satellite and Internet capabilities for the highest achievable level of reliability, speed and efficiency. Confidential, FastChannel is publicly traded on the Nasdaq: Confidential,IT. The services of Confidential, FastChannel include online creative research, Media production, Advertising and distribution, Asset management. Having got a wide reach of more than 4000 audio and video stations for online spot distribution, Confidential, is the biggest advertisement network in the USA, fast spreading its network to other countries including Canada and Europe

Projects

• Spot central- Production Services
• Spot central- Distribution Services
• Ad Gallery
• Fast Channel Canada
• BIF Portal

My Job Responsibilities:

• Developed BRD (business Requirement document), FRD (functional requirement document), Test cases, Production Release plan/back out plan.
• Developed Use Cases, State diagrams, Sequence Diagrams and Activity Diagrams to describe the function, architecture and design.
• Supported multiple clients and projects.
• Analyzed various business processes and operational models.
• Performed risk analysis of the requirements to identify key business areas for the project.
• Analyzing the Business requirements, use cases and identification of test cases
• Hands on experience on data conversion and integration.
• Part of the RAD (Requirements, analysis and Design) core team, in analyzing and estimating the current business and competitors with inputs from the clients and the support teams.
• Preparation of the functional requirement documents from the analysis gathered in the RAD sessions
• Analyzing the use cases and the scenarios as derived from the business requirements.
• Creating test cases, test plans and test execution for the application under test in UAT, Review of test case and test plans identified by the team
• Managing and mentoring the team
• Interaction with the support teams both onsite and offshore
• Close interaction with the management, Program manager, Director of QA
• Ensuring the process is up to date and achieving target dates for release out of QA
• Defect logging and tracking
• Arranging and leading weekly status calls of the QA Team and also development teams.
• Training new hires across the organization.
• Project auditing as per ISO and CMM standards.

Environment: Windows XP Professional, Mac, .Net, Java, Sybase, MS Visio, HTML, Test Director.

Client: Confidential, Washington DC

Position: Business Analyst, QA Lead

Project:

• Citibank Online Enhancement

Confidential, is the world’s largest financial service provider providing a wide range of services from Banking, Investment and Mortgage. Involved in the user acceptance testing of payment center module of application known as Citibank online for online access of Citi Personal Banking. The application was the enhancement of the already existing application and provided Citibank customers with access to accounts, bill payment and all other banking activities. The customers can also logon to their accounts to check the balance, make the payment or refinance the loan.

My Job Responsibilities:

• Supervised and mentored QA team (11 members) for day to day testing activity and coordinated with Project team of 47 members (BAs, Developers and Testers.)
• Created Test Plan and Test Strategy document and defined testing scenarios.
• Coordinated with representatives from various departments and clients on Identifying requirements, Reviewing requirements, Business Impact, project risks by thoroughly documenting all.
• Performed Unit, System and Integration testing for User Acceptance Testing.
• User Acceptance Test (UAT) Planning, Designing UA Test Cases, Executing Test Cases, Documenting the Defects found during UAT, Resolving the issues Bug Fixing and Sign Off.
• Performed Database integrity and Backend testing by executing SQL queries and integration.
• Documented the testing methodology and the testing process flow that defined the interaction, communication and responsibilities of the testing and support teams.
• Configure test environment for specific test cases, create test data, and execute automated or manual tests, document results, and update defect tracking systems.
• Experienced on the methodologies, strategies as a remedy of identified banking risk and to develop or improve their ability to manage those risks to evolve with advances in markets and risk management practices.
• Analyzed and Developed Automation scripts under different scenarios and functionality in QTP to perform end-to-end testing and created a set of re-usable scripts to perform regression testing and documented it.
• Performed functional and GUI testing, to leverage Object oriented programming skills and there by attaining increased productivity.
• Configured and maintained automation test environment containing QTP and Quality Center..
• Mapped the custom objects to the standard objects where necessary, and inserted GUI, Bitmap and Text checkpoints where needed, to compare the current behavior of the application being tested to its behavior in the earlier versions.
• Parameterized the fixed values in checkpoint statements, created data tables for the parameters and wrote functions for the parameters to read new data from the table upon each iteration Performed Data-driven testing.
• Created different documents like test coverage report, test completion report and traceability matrix.
• Work closely with Developers, Business Analysts, and User Representatives and participate in the product design process including specification and other document reviews.
• Performed performance testing using load Runner.
• Worked on Load/Stress/Volume testing using Load Runner, creating load scripts using different protocols with data parameterization, creating scenarios and executing to pinpoint potential network problem areas and performance bottlenecks.
• Attended bi-weekly conferences with team leads, QA managers, and developers to discuss on varied issues ranging from discussing test cases/scripts to design & development related issues.
• Defects tracked, reviewed, analyzed, compared and stored in Quality center.

Environment: HP Quality center 7.2, QTP, VBscript, Cognos, UNIX, ASP.net, VB Script, C++, Java, Oracle, DB2, Crystal Reports, XML, HTTP, Flex, web logic and Windows NT

Client:Confidential, NJ

Position: Business Analyst, Lead Quality Assurance

Project:My Job Responsibilities:

• Involved in the analysis of the Business Requirements, Test Planning, Test Development, and Test execution
• Data collections related to performance and ease from customer support, Marketing, Content Management

and other product departments.

• Developed Test Plan, Use Cases/Scenarios with Master Plan for Integration Testing.
• Developed Test cases as per the Technical and Functional requirements to check integrity of the functions.
• Performed Integration, System, Functional, Regression, UI, Contents, Database and Cross Platform testing.
• Designed, Developed, Enhanced and executed automated scripts in QTP.
• Hands on experience on data conversion and integration.
• Communicating the Development and Product Department for the showstoppers in the Application.
• Created test implementation methodology and worked with developers, business team and other stakeholders to define the high level approach to testing.
• Documenting the status of the application after builds for review and discussions.
• Prioritized and reporting defects and generated weekly, monthly reports for reviews.
• Conducted internal and external reviews as well as formal walkthroughs, and participated in status meetings.
• Defect tracking and reporting using Test Director.
• Tested customer service functionality with the specifications committed to the Client.

Environment: Java, J2EE, EJB, JSP, Java Script, SOA, Oracle, SQL, QTP, Test Director, Load Runner, Web logic, Visual Source, Windows, SQL Server, Web Logic, HTML, DHTML, XML, VB Script, MS Office.

Client: Confidential, Paisley, UK

Position: Quality Analyst

AxSys has developed Excelicare, an application for collaborative care of patients. A friendly and functionally rich electronic patient record forms the basic platform to which a variety of modules, including telemedicine technologies, can be added, allowing the system to grow with increasing user requirements. Entirely standards based, Excelicare utilizes industry-standards PC, networking and telecommunications technologies, runs exclusively on the universally accepted and user friendly Microsoft Windows operating systems, and is based on the scalable and industry standard Microsoft SQL Server database to facilitate uniform data storage and an easy upgrade path.

Clients using Excelicare include, National Health Services (NHS), Scotland; which is the biggest Health Service provider in Europe, having about 2500 hospitals interlinked to one another. Today, Excelicare is being used by more than 45 clients having 1500 hospitals in Europe and by 20 hospitals in India.

Project:

• Excelicare
• ExcelicareV2

My Job Responsibilities:

• Coordinated with developers, business analysts for Requirement Decomposition.
• Interacted with the development team to understand some functionalities of the application.
• Contributed in developing the Test Plan and overall Test Strategy for the application.
• Developed and executed test cases for Test Database Integrity using SQL queries.
• Identified Software problems, wrote easy-to-follow bug reports, logged them into Quality Center, monitored their progress and verified their fix.
• Experienced on healthcare compliance like HL7 and HIPPA.
• Responsible for validating claims status and Requests
• Checking the information on Transactions notification, view batch response and Edit Reports etc.
• Developed Test Cases and Test Scripts for System (end-to-end) and UAT Testing.
• Associated use-cases to Requirements and Requirements to Test Cases.
• Documented the Traceability between Requirements and Test Cases.
• Tested report generation times based on requirements.
• Responsible for documenting the process for future references

Environment: J2EE, JavaScript, Bugzilla (Bug Tracking), Silk Test, Oracle, Unix, HL7, V2.x, XML, Java, Web Sphere, XML, MS Office Suite, Windows NT, Test Director