Senior QA Analyst with expertise in all phases of testing for client /server, Web applications and Technology projects as well as Business Analysis experience.

SUMMARY OF QUALIFICATIONS

• Over 8 years of QA experience in all phases of life cycle, including requirements gathering, risk analysis, requirements traceability, scheduling, defect tracking, management and reporting
• Superior analytical, problem solving and trouble shooting skills including root cause analysis
• Liaise with developers, project managers, business analysts and business users in application design and document reviews.
• Testing experience in both .Net and Java environments
• Significant skills using Test Director, Quality Center and minimal QTP experience
• Ability to multi-task with an effective ability dealing with time-sensitive, quality imperative projects

TECHNICAL SKILLS

Testing Tools: QuickTest Pro, Test Director, Quality Center, Visio, Clear Quest
Platforms: Windows XP/2000/NT,2007, Unix
Languages: SQL, XML, HTML, .Net
Software: Microsoft Office Suite, MS Project, Wiki, MS SQL, ISPF,CA-7, Tidal Scheduler, TFS, SharePoint, PeopleSoft CRM & FSCM

PROFESSIONAL EXPERIENCE

Confidential, Consultant Frisco, TX
Data Analyst 11/2011 12/2011

• Wrote stored procedures to assist with data migration project
• Executed and wrote SQL queries to verify data integrity

Confidential, Consultant Dallas, TX
Quality Assurance Engineer 12/2010 8/2011

• Performed QA role for Broadridge conversion, writing test plans and SQL queries to verify the Data mapping conversion, also tested reporting conversion, Logged and monitored defects to resolution
• Used TFS and SharePoint to review requirements and store test plans and screenshots in the repository, ran queries using MS SQL
• Executed and altered jobs using Tidal Scheduler

• Performed QA role for portal website integration between HD Vest and Wells Fargo for internal customer Brokers, writing test plans, performed all aspects of testing, including Unit, Integration, System, Usability and Regression
• Used QC to document requirements and write and execute Test cases, as well as document and track and ensure defect resolution using Agile Project Methodology
• Ensured final website result met all business and functional requirements, while working closely with Development, Business and all members of project team

• Performed both BA/QA role for Nelson Capital Investment Website re-design project to ensure to quality code delivered to production using Agile Software Development methodology
• Created automated web tests using QTP to rapidly verify changes and utilized MS SQL to verify database information
• Worked with Designer to ensure that UI changes were consistent with site and Wells Fargo standards in their .Net environment
• Worked with customer to understand the business process to align the technical implementation of features/requirements and prioritized those requirements to ensure that team was always focused on the most important items

• Designed and executed test cases based on business requirements for company’s FSCM and CRM PeopleSoft modules along with multiple custom Internal .NET applications using Quality Center, as well as DTS packages and MS SQL
• Collaborated with cross-functional teams to identify and track defective code to facilitate resolution and provide stable product to the end users using SDLC methodology

• Designed and executed comprehensive plans for testing new code versions for the hundreds of business customer’s online VOIP web management application
• Worked with Project Managers, Business analysts, Developers and all project team members to support successful and timely project completion
• Documented and tracked defective code to resolution to ensure solid product delivery to customers and implemented updated code versions in production as well as four Unix test environments that utilized Oracle databases

Confidential,CO 08/2001 07/2003

• Effectively managed team of five that were responsible for recreating invoices and call detail for multiple billing systems and provided problem resolution for online billing data repository, ensuring SLA requirements were fulfilled
• Identified and executed a project archiving obsolete processes, resulting in a $1.3 million reduction of yearly maintenance costs
• Performed cost savings analysis, created monthly metrics using MS Excel for management

Confidential,CO 10/1999 08/2001

• Analyzed root causes and resolved billing issues for MCI’s highly visible Special Customer Arrangement customers, including AAA, American Express and Citicorp
• Teamed with customer account teams, development and other internal groups to recover outstanding revenue and resolve escalated customer billing issues, identifying and implementing process improvements as needed
• Personally transitioned billing gateway data repository problem resolution support to the team and created, documented and implemented the process procedures and SLA’s

Confidential, CO 06/1998 10/1999

• Provided 24x7 coverage of the monthly billing cycle, corrected errors, maintained job flows, post mortem reporting and proactively monitored issues to ensure accurate and timely billing for MCI’s toll free customers
• Identified and corrected inefficiencies to streamline the billing process, documented processes using Visio

Confidential, CO 10/1996 06/1998

• Successfully lead team of eight in support of MCI’s mainframe processing, provided technical assistance and training to team and coordinated operational support within multiple internal IT groups
• Monitored system status to ensure optimal performance, tracked issues and reported SLA status to management
• Designed and maintained documentation for standard operating procedures
• Proactively monitored and supported MCI’s mainframe batch and online processing, contributing to the team’s realization of meeting 100% of business Service Level Agreements
• Interacted with internal customers to provide trouble management and timely process restoration

EDUCATION
Bachelor of Liberal Studies

Keywords: regression testing, test scripts, test tools, SQA, test strategies, bug tracking, defect tracking, automated testing, business analysis, software quality assurance, software testing, SDLC, Agile, TFS, QA/QC, .Net, Use Case, requirements, UAT, Problem Resolution, .Net, SQL, SharePoint, Visio, Wiki, Java