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Application Support Engineer Resume

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NJ

SUMMARY:

  • Over 7.5 Years of experience in software industry with depth knowledge in Oracle
  • Experience in operational 24x7 application support, best practice trouble shooting, monitoring, capacity planning and maintenance
  • Good knowledge in PERL, Oracle, Unix Shell,Python programming
  • Experience in analysis, documentation & applications Support using Web and Client Server technologies
  • Extensive experience in CGI / DBI/DBD programming in PERL using JavaScript and HTML
  • Good experience in Control M
  • Proven capability in delivering technical solutions for Unix environment based issues
  • Strong coding and programming experience in Oracle PL/SQL using cursors, ref cursors, collections and bulk collects
  • Strong experience in PL/SQL based programming and Unix based scripting to build the workflowStrong work ethic, committed to smart work
  • Strong hands on experience in Oracle SQL query optimization, stored procedure, performance tuning
  • Good experience in writing SQL Queries
  • Expertise of Database development including developing Stored Procedures/functions etc
  • Strong knowledge on Oracle PL/SQL with Performance Tuning
  • Good in Oracle SQL, Writing SQL Queries using Joins
  • Excellent database knowledge on RDBMS like Oracle, SQL, PL/SQL

TECHNICAL SKILLS:

LANGUAGES: Perl, CGI, SQL, PL/SQL, C++,python

OPERATING SYSTEM: Windows XP, Unix, Linux, MAC OS

DATABASES: Oracle, MySQL, MS Access

WEB Server: Apache web server

TOOLS: SQL*Plus, SQL*Loader

PROFESSIONAL EXPERIENCE:

Confidential,NJ

Application Support Engineer

Responsibilities:

  • Created Perl Based scripts to automate SQL reports previously done
  • Responsible for application support, database capacity issues, replication, other distributed data issues, and server security
  • Wrote Customizes Unix Shell Scripts used to provide Additional monitoring of production Servers
  • Ensured effective and timely resolution and communication to the user during the application support
  • Built SQL queries with unions and sub - queries
  • Developed comprehensive recovery plan for the Control M system
  • Worked an on-call support in production environment on web-based applications to resolve any issues with the system
  • Worked on Stream processing for the obvious way to run SQL Queries
  • Participated in application support, both monitoring and troubleshooting Support
  • Wrote Unix shell scripts for report generating and Printing
  • Contributed to the prevention of problems/ issues as they related to production support
  • Provided ongoing application support for those systems
  • Contributed to the prevention of problems/issues as they related to production support
  • Wrote large number of Shell scripts for Unix as part of the move to Control M batch administration
  • Maintained and enhancement of Oracle database, including complex business logic written in PL/SQL
  • Assisted with application support issues including research, analysis, coding, and installation of production fixes
  • Worked an on - call support in production environment on web-based applications

Confidential,

System engineer

Responsibilities:

  • Created many migration and maintenance scripts to keep a record of active members in Perl for the member registration module
  • Worked on application support, and receive production calls, and working on trouble reports which are received from clients
  • Involved in SQL queries allowing the user to specify a description of the desired result under the search, reservation and returns module
  • Monitored daily activities of the application support
  • Created and scheduled UNIX shell scripts for maintenance using corn tab
  • Provided Support and trouble-shooting covering various application issues
  • Wrote scripts in Oracle SQL to monitor batch processing to get warning in case of wrong data processing under the administration module
  • Provided application supports and ongoing user supports for the application
  • Developed a framework for extensible automated production support in PL/SQL
  • Provided application support to various functional areas
  • Managed and supported the outages during urgency
  • Responsible for production support monitor and investigate issues with production applications
  • Worked on bug fixing and application supported to the production application
  • Responsible for participating in out of hours support duties

Environment:: HTML, JavaScript, Perl, UNIX, Oracle, DBI/DBD, Windows,PL/SQL, SQL*Plus

System engineer

Confidential

Responsibilities:
  • Developed comprehensive project documentation and deliverable including Scope & Vision Document, Business Requirements Document, Functional & Technical Design Document, UAT scripts and sign-off document and training kit, manuals etc.
  • Developed, tested and optimized Oracle queries and PL/SQL code for the migration of large datasets
  • Produced UML models to support project-related artifacts.
  • Planned schema versioning synchronization and upgrade from Oracle
  • Created/Updated database objects like tables, views, stored procedures, packages.
  • Wrote Unix shell scripting for major database utilities
  • Used SQL*Loader to convert the data from the CSV to Oracle tables
  • Modified existing PL/SQL procedures to increase efficiency of data retrieval
  • Developed and documented Perl modules for interfacing with the message store
  • Supported development and test databases.
  • Created flat files with SQL*Plus from Oracle tables in Unix environments
  • Used PL/SQL tables to process huge volumes of data and used Oracle bulk collect to improve the database performance
  • Wrote several production Unix Korn shell scripts
  • Wrote SQL queries to access data from Oracle
  • Developed and wrote shell scripts for data transfer
  • Developed numerous Perl scripts to support system administration tasks for user systems
  • Wrote PL/SQL queries to build customized reporting module for the users.
  • Used Import/Export utilities of Oracle.
  • Performance tuning and query optimization were extensively needed in these projects and worked on the same.
  • Assisted in the creation of new fields for capturing data in the Oracle database that related to vendor data
  • Developed and maintained extensive scripting environment using Unix Shell scripting
  • Optimized performance on a Oracle PL/SQL web application database
  • Developed a search engine for the online publications, using Perl/CGI scripts
  • Improved performance of the application by rewriting the SQL queries
  • Wrote SQL and shell scripts for Performance tuning and monitoring, database backup and recovery on Oracle Wrote Oracle scripts to define privileges and rights of each user involved
  • Provided application support during post production

Environment: Oracle, PL/SQL, HTML, Perl, CGI, UNIX, DBI/DBD, CronTab, SQL, JavaScript

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