Application Support Engineer Resume
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NJ
SUMMARY:
- Over 7.5 Years of experience in software industry with depth knowledge in Oracle
- Experience in operational 24x7 application support, best practice trouble shooting, monitoring, capacity planning and maintenance
- Good knowledge in PERL, Oracle, Unix Shell,Python programming
- Experience in analysis, documentation & applications Support using Web and Client Server technologies
- Extensive experience in CGI / DBI/DBD programming in PERL using JavaScript and HTML
- Good experience in Control M
- Proven capability in delivering technical solutions for Unix environment based issues
- Strong coding and programming experience in Oracle PL/SQL using cursors, ref cursors, collections and bulk collects
- Strong experience in PL/SQL based programming and Unix based scripting to build the workflowStrong work ethic, committed to smart work
- Strong hands on experience in Oracle SQL query optimization, stored procedure, performance tuning
- Good experience in writing SQL Queries
- Expertise of Database development including developing Stored Procedures/functions etc
- Strong knowledge on Oracle PL/SQL with Performance Tuning
- Good in Oracle SQL, Writing SQL Queries using Joins
- Excellent database knowledge on RDBMS like Oracle, SQL, PL/SQL
TECHNICAL SKILLS:
LANGUAGES: Perl, CGI, SQL, PL/SQL, C++,python
OPERATING SYSTEM: Windows XP, Unix, Linux, MAC OS
DATABASES: Oracle, MySQL, MS Access
WEB Server: Apache web server
TOOLS: SQL*Plus, SQL*Loader
PROFESSIONAL EXPERIENCE:
Confidential,NJ
Application Support Engineer
Responsibilities:
- Created Perl Based scripts to automate SQL reports previously done
- Responsible for application support, database capacity issues, replication, other distributed data issues, and server security
- Wrote Customizes Unix Shell Scripts used to provide Additional monitoring of production Servers
- Ensured effective and timely resolution and communication to the user during the application support
- Built SQL queries with unions and sub - queries
- Developed comprehensive recovery plan for the Control M system
- Worked an on-call support in production environment on web-based applications to resolve any issues with the system
- Worked on Stream processing for the obvious way to run SQL Queries
- Participated in application support, both monitoring and troubleshooting Support
- Wrote Unix shell scripts for report generating and Printing
- Contributed to the prevention of problems/ issues as they related to production support
- Provided ongoing application support for those systems
- Contributed to the prevention of problems/issues as they related to production support
- Wrote large number of Shell scripts for Unix as part of the move to Control M batch administration
- Maintained and enhancement of Oracle database, including complex business logic written in PL/SQL
- Assisted with application support issues including research, analysis, coding, and installation of production fixes
- Worked an on - call support in production environment on web-based applications
Confidential,
System engineer
Responsibilities:
- Created many migration and maintenance scripts to keep a record of active members in Perl for the member registration module
- Worked on application support, and receive production calls, and working on trouble reports which are received from clients
- Involved in SQL queries allowing the user to specify a description of the desired result under the search, reservation and returns module
- Monitored daily activities of the application support
- Created and scheduled UNIX shell scripts for maintenance using corn tab
- Provided Support and trouble-shooting covering various application issues
- Wrote scripts in Oracle SQL to monitor batch processing to get warning in case of wrong data processing under the administration module
- Provided application supports and ongoing user supports for the application
- Developed a framework for extensible automated production support in PL/SQL
- Provided application support to various functional areas
- Managed and supported the outages during urgency
- Responsible for production support monitor and investigate issues with production applications
- Worked on bug fixing and application supported to the production application
- Responsible for participating in out of hours support duties
Environment:: HTML, JavaScript, Perl, UNIX, Oracle, DBI/DBD, Windows,PL/SQL, SQL*Plus
System engineerConfidential
Responsibilities:- Developed comprehensive project documentation and deliverable including Scope & Vision Document, Business Requirements Document, Functional & Technical Design Document, UAT scripts and sign-off document and training kit, manuals etc.
- Developed, tested and optimized Oracle queries and PL/SQL code for the migration of large datasets
- Produced UML models to support project-related artifacts.
- Planned schema versioning synchronization and upgrade from Oracle
- Created/Updated database objects like tables, views, stored procedures, packages.
- Wrote Unix shell scripting for major database utilities
- Used SQL*Loader to convert the data from the CSV to Oracle tables
- Modified existing PL/SQL procedures to increase efficiency of data retrieval
- Developed and documented Perl modules for interfacing with the message store
- Supported development and test databases.
- Created flat files with SQL*Plus from Oracle tables in Unix environments
- Used PL/SQL tables to process huge volumes of data and used Oracle bulk collect to improve the database performance
- Wrote several production Unix Korn shell scripts
- Wrote SQL queries to access data from Oracle
- Developed and wrote shell scripts for data transfer
- Developed numerous Perl scripts to support system administration tasks for user systems
- Wrote PL/SQL queries to build customized reporting module for the users.
- Used Import/Export utilities of Oracle.
- Performance tuning and query optimization were extensively needed in these projects and worked on the same.
- Assisted in the creation of new fields for capturing data in the Oracle database that related to vendor data
- Developed and maintained extensive scripting environment using Unix Shell scripting
- Optimized performance on a Oracle PL/SQL web application database
- Developed a search engine for the online publications, using Perl/CGI scripts
- Improved performance of the application by rewriting the SQL queries
- Wrote SQL and shell scripts for Performance tuning and monitoring, database backup and recovery on Oracle Wrote Oracle scripts to define privileges and rights of each user involved
- Provided application support during post production
Environment: Oracle, PL/SQL, HTML, Perl, CGI, UNIX, DBI/DBD, CronTab, SQL, JavaScript