Consultant Technical, Training Developer, Business Analyst, Technical Writer Resume

SUMMARY:

Senior Corporate Trainer & Training Development Manager with over twenty years of successful corporate sales & training. Award winning Sales Manager and Organizational Change Manager focused on new technology and eLearning tools with a unique ability to clearly communicate and educate multiple teams, clients, peers and senior management.

PROFESSIONAL EXPERIENCE:

Confidential

Consultant Technical, Training Developer, Business Analyst, Technical Writer

Responsibilities:

ServiceNow Certified Systems Administrator
ITIL Professional
Experienced in Agile Project Management methodology
Experienced in Articulate Storyline 2 creating CBT courses
Created Confidential ’ Salesforce.com Training Course for new employee on - boarding
Experienced in IT Service Management & IT Asset Management training across many industries

Confidential, Chicago, IL

Training Developer, Business Analyst, Technical Writer

Responsibilities:

National Lead for $1M project with Accenture to implement Salesforce.com to addtl. 3000 users
Experienced in Agile Project Management methodology
Implemented Salesforce.com CRM to YP’s National Sales organization
Designed YP’s National Sales SFDC architecture, business requirements, page layouts, workflows, custom fields, User Access Tests & Training
Single Point of Contact for all SFDC users, troubleshooting & ticket resolution
Designed training curriculum & trained all National department on SFDC via webinars & classroom
Attended the 2011 & 2013 Salesforce.com Dreamforce Conferences. Completed ADM 201 1/2014
Coordinated National Sales’ internal Annual Sales Conference & agency events
Supervisor of 12 Sales Support Staff located across national sales offices since 8/2000

Confidential, Chicago, IL

Senior Manager

Responsibilities:

Continued to update all training materials & conduct onboarding sessions via classroom & web
Hired and trained 120+ telephone sales reps & National Sales Managers
Single Point of Contact for over 150 national CMR advertising agencies
Maintained internal and external website content
Designed & edited Monthly Newsletter
Coordinated National Sales’ internal Annual Sales Conference & agency events
Delegated manager for Records Inventory Management
Drafted the first Business Continuity Plan & managed the Emergency Response Team

Confidential, Chicago, IL

Senior Sales / Project Manager

Responsibilities:

Achieved 105% to objective ($1Million incremental dollars)
Established all Sales Methods & Procedures, Sales Standards & Expectations, Sales Objectives & Incentives
Designed Consultative Selling Approach Instructional curriculum for 6-week classroom course
Trained all new employees
Developed and mentored salespeople into management positions
Team success led to 300% expansion with most of the processes & procedures still in practice today

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