SUMMARY:

• Advanced verbal and written proficiency in the English language and demonstrated strength with grammatical accuracy.
• Excellence in using Microsoft Word, Excel, and Visio.
• Demonstrated ability to decompose meeting discussions into items of record and action and document these items.
• Demonstrated ability to identify and document business, program, and application requirements, and technical specifications.
• Prepare presentations using Microsoft PowerPoint (Desired)
• Instructional Designer, Technical Writer, and Trainer

TECHNICAL SKILLS:

• Microsoft Word Expert/Instructor Currently used 15 years
• Microsoft PowerPoint Expert/Instructor Currently used 15 years
• Microsoft Excel Expert/Instructor Currently used 15 years
• Microsoft Access Intermediate Currently used 12 years
• WordPerfect Expert/Instructor Currently used 10 years
• Lotus Notes 4.5 & 4.6 Intermediate 8 years ago 3 years
• Adobe PageMaker Expert/Instructor Currently used 12 years
• Adobe Photoshop Expert/Instructor Currently used 10 years
• Macromedia Freehand Intermediate 7 years ago 3 years
• Adobe Illustrator Intermediate 8 years ago 5 years
• Adobe (Macromedia)
• Dreamweaver Intermediate Currently used 3 years
• Adobe (Macromedia)
• Flash Intermediate currently used 3 years
• Audio/Video Compression
• (MP3, Windows & Real Media,
• MPG, AVI, etc) Expert Currently used 17 years
• HTML Intermediate currently used 12 years
• Java Script Beginner 8 years ago 2 years
• Visual Basic Beginner 8 years ago 1 year
• Microsoft Windows
• (Administration &
• Troubleshooting) Intermediate Currently used 5 years
• Paint Shop Pro Expert/Instructor Currently used 2 years
• Snag It Intermediate Currently used 5 years
• Adobe Captivate/Macromedia
• Robodemo
• Software
• Simulation Creation Intermediate Currently used 5 years
• Robohelp Intermediate Currently used 10 years
• Dalet and Dalet TeamNews
• Audio production/News
• Wire software End user instruction currently used 5 years
• Cinegy Video
• Desktop Production
• Tool End user instruction currently used 1 year
• Articulate Intermediate currently used 1 year
• WordPress Intermediate Currently used 3 years
• Microsoft SharePoint Intermediate Currently used 2 year

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Technical Writer

Responsibilities:

• Restructured/updated help system for web application using Adobe Robohelp 12 including graphic work
• Developed trouble ticket tracking system and maintained agency facing library in SharePoint 2013
• Created and enhanced Standard Operating Procedures for new software roll outs
• Created reporting standards/template for annual application security review and system security plan per NIST approval
• Maintained document resources library and update schedule for administration guides, configuration management guides, system architecture diagrams, security boundary documents, and database table treatment guides, etc.
• Worked with SDLC phases in planning of interface design and testing for functionality and 508 compliance
• Developed running list of enhancements and future enhancements to train management on new deployments
• Created glossary of system terms to simplify for users and recruitment material to increase user base
• Interfaced with users to ensure needs were met and future enhancements were adding value to the application

Confidential, Arlington, VA

Technical Writer

Responsibilities:

• Created document standards and templates containing styles, quick parts, and custom formatting.
• Created Administrator and User guides and trained administrators in use of the templates.
• Performed online demonstration and training for the created templates and standards.

Confidential, Wilmington, DE

Technical Writer / Trainer

Responsibilities:

• Created template based on predetermined style guide for participant/instructor guides.
• Worked with Subject Matter Experts to determine validity of current content and create help material for Robohelp and Prepared storyboards (using Snag It) for future CBT creation

Confidential, Philadelphia, PA

Instructional Designer

Responsibilities:

• Refine storyboards and produce CBT products in Articulate using Snag It and Photoshop for graphic work
• Edit and verify training documentation for new scheduled drug system software

Confidential, Philadelphia, PA

Help Desk Call Center Operator

Responsibilities:

• Resolve calls for the Windows 7 migration at the law firm and resolved the most calls.
• Support Windows 7 and XP, Office 2010, and numerous specialized firm applications.

Confidential, Collegeville, PA

Management System Solution Developer

Responsibilities:

• Maintain and expand Pfizer’s current Knowledge Management System by contacting Subject Matter Experts and expanding content for Knowledge Base Article Content Management System, Right Answers for Business Technology Unit.

Confidential, MD and Ft. Worth, TX

Validation of Instruction for Training of Adjudication Officers

Responsibilities:

• Validation consisted of attending 2 months of training in Fort Worth, Texas for Immigration Adjudication Officers boot camp.
• I recorded in Access 2007, training methods, collected material, and evaluated the effectiveness of the administered training.

Confidential

Adjunct (contract) Instructor, PA

Responsibilities:

• Prepared class lesson plan with homework, quizzes, tests and projects. Taught Microsoft Office 2003 suite, Introduction to Windows XP, and Introduction to Excel 2003 to college students.

Confidential

Computer Class Instructor, Philadelphia, PA

Responsibilities:

• Prepared class lesson plan with homework, quizzes, tests and projects. Taught Microsoft Office 2007 suite to college students and entire academic and administrative staff.

Confidential

Technical Writer, Landover, MD

Responsibilities:

• Performing document assessment for training program redesign to create a more streamlined online presence for training material.

Confidential

Video describer/editor, Philadelphia, PA

Responsibilities:

• Described and edited text for database holding library of videos for on demand website purchase.
• Encoded video using Windows Media Encoder to be transcoded for distribution on a video on demand website.

Confidential

Internet Multimedia Consultant, Vienna, VA

Responsibilities:

• Trained in excess of 300 people in Digital Audio Production and Paint Shop Pro.
• Wrote courses, created intranet training and support site.
• Trained video editing and introduction to web content management tool.
• Performed XP network administration tasks.
• Assisted in designing workflow for web content management.
• Used Robohelp to create small CHM packages in support of the proprietary software

Confidential

Contractual Graphic Designer & Document Processing, Washington, DC

Responsibilities:

• Worked in graphic design and document processing department
• Troubleshoot MS Office issues and offered input to training department curriculum
• Created visual aids for use in courtroom

Confidential

Contractual Technical Trainer, Rockville MD

Responsibilities:

• Trained classes in Photoshop and PageMaker
• Class sizes ranged from 10 - 20 people
• Classes taught at Department of Energy and Montgomery County Government Offices

Confidential

Contractor, Gaithersburg, MD

Responsibilities:

• Created inventories database using Microsoft Excel and Access

Confidential

Trainer, Network Support, Help Desk, Washington, DC

Responsibilities:

• Train attorneys in Lotus Notes, MS Word, MS PowerPoint, and DOCS Open
• Tested computer images/configurations for firm wide deployment
• Composed PowerPoint for law firms class

Confidential

Contractual Help Desk Analyst, Virginia Square Metro, VA

Responsibilities:

• Help desk IT support for 4 buildings located throughout Washington DC
• Used help desk tracking software HEAT

Confidential

Technical Writer, Bethesda, MD

Responsibilities:

• Worked with software developers to write manuals for software
• Worked with training department to create instructional aids

Confidential

Curriculum Administrator/Web Master/Multimedia Dev, Rockville, MD

Responsibilities:

• Trained commercial software (office productivity) classes for many government agencies and law firms
• Performed technical writing for custom software documentation
• Maintained, updated, and distributed curriculum material
• Assisted in development of corporate website
• Assisted with CBT production

Confidential

Mapping Technician/Marketing Analyst, Baltimore, MD

Responsibilities:

• Created target marketing maps using GIS software for mailings
• Awarded Ingenuity 2000 award for automating map printing process
• Used GIS packages such as Atlas and Geosight