SUMMARY:

• Received an Award for Excellence in the Society for Confidential.
• Designed and facilitated usability tests in fully equipped usability labs at the Social Security Administration.
• Used Morae software to record and monitor tests.
• Re - designed user interface and interaction for complete systems.
• Received a certificate of appreciation for outstanding initiative and dedication in introducing and fostering new standards of excellence for producing highly usable applications at the Confidential.

TECHNICAL SKILLS:

Balsamiq, Axure, Morae, DreamWeaver, PhotoShop, Captivate, PowerPoint, Excel, HTML, CSS, Javascript, PaintShop Pro, Camtasia, SourceSafe, VMWare, ClearCase, Tortoise SVN, Amazon Web Services, Flare, RoboHelp, Word, FrameMaker, Confluence, Jira, SnagIT, Visio, Acrobat

PROFESSIONAL EXPERIENCE:

Confidential, Laurel, Maryland

Technical Writer/Usability Specialist

Responsibilities:

• Created and maintained end-user documentation and training materials for a complex web application.
• Wrote and edited internal process and procedure documentation.
• Wrote the UI Style Guide to support usability and accessibility efforts for a new AngularJS application.
• Led the Section 508 and WCAG 2.0 implementation effort for the new AngularJS application. Acted as Section 508 and accessibility subject matter expert.
• Designed UI for a new web application. Created mockups with Balsamiq. Led requirements development and analysis.

Confidential, Arlington, Virginia

Principal

Responsibilities:

• Updated and created user and administrator guides for Allegory, Confidential ’s cloud-based software platform, using Confluence and SnagIT.
• Wrote a style guide for end-user documentation.
• Created and updated customer websites with the Allegory platform, HTML, and CSS. Provided content and designs for customer websites.
• Re-designed web user interfaces to improve usability. Created low-fidelity mockups and presented design ideas.
• Created and delivered training courses about the Allegory platform.

Confidential, Columbia, Maryland

Technical Writer and User Experience Designer

Responsibilities:

• Created user guides and online help with MadCap Flare, Microsoft Word, and Confluence for mobile device and web application products.
• Supported development of web applications by interviewing customer liaisons, designing questionnaires, personas, and scenarios, and analyzing data to determine the end users' needs and preferences.
• Created mockups and presented ideas and alternative designs.

Confidential, Woodlawn, Maryland

Usability Specialist

Responsibilities:

• Supported the user-centered design process for Internet and intranet application development at the Social Security Administration.
• Designed and facilitated usability tests in fully equipped usability labs. Used Morae software to record and monitor tests.
• Analyzed usability test results and produced findings reports.
• Created a high-fidelity prototype with Axure to be used as part of SSA's Usability Day demonstrations.

Confidential, Eatontown, New Jersey

Senior Technical Writer and User Experience Designer

Responsibilities:

• Authored online Help and user's guides for several new web applications using RoboHelp HTML, Microsoft Word, and Adobe Acrobat.
• Wrote short instructional guides and What’s New? documents.
• Held live training sessions and remote training sessions with NetMeeting and LiveMeeting. Created training videos with Camtasia Studio.
• Wrote, reviewed, and edited SDLC documentation, including requirements, screen specifications, and vision and scope documents.
• Designed the user experience for several web applications. Designed system navigation, user interfaces, interaction, and behavior.
• Interviewed stakeholders; created personas; performed task analyses; and used heuristic evaluations and cognitive walkthroughs to evaluate software.
• Created prototypes with Visio, SnagIT, and Microsoft Word.
• Trained staff on usability topics, such as user centered design, stakeholder and end user interviewing techniques, task analysis, and usability best practices.
• Received a certificate of appreciation for outstanding initiative and dedication in introducing and fostering new standards of excellence for producing highly usable applications and quality documentation.

Confidential, Lanham, Maryland

Senior Technical Writer and User Interface Designer

Responsibilities:

• Compiled content from various sources to produce a WebHelp system with RoboHelp HTML.
• Edited and formatted internal processes and procedures documents for the IT organization.
• Created HTML prototypes for a Java web application, the CNCS eGrants system.

Confidential, Reston, Virginia

Technical Writer III

Responsibilities:

• Updated WebWorks Professional 7.0 templates to generate compiled Help and WebHelp from existing FrameMaker files.
• Resolved template issues within WebWorks and FrameMaker.
• Updated FrameMaker templates and FrameMaker books for layout consistency.
• Made minor content updates working closely with content matter experts.

Confidential, McLean, Virginia

Senior Technical Writer

Responsibilities:

• Converted existing guides created with Microsoft Word to Adobe FrameMaker, including conversion and update of graphics with Adobe PhotoShop and SnagIT.
• Designed original Adobe FrameMaker templates for the documentation suite. Restructured the existing user guide.
• Wrote a white paper on network security with assistance from subject matter experts.

Confidential, Washington, DC

Senior Technical Writer

Responsibilities:

• Designed a WinHelp2000 Help system for the Confidential, Office of Workers’ Compensation Program.
• Compiled reference codes, such as claims status codes and illness or injury standardized codes, to publish in HTML format with the Help for quick reference.
• Gathered information by interviewing developers and reading use case documents, in addition to testing software features independently.

Confidential

Senior Technical Writer

Responsibilities:

• Reformatted and reorganized FrameMaker and Microsoft Word documents, including an Installation Guide for a Web portal product.
• Wrote release notes and readme documents.
• Rewrote content for use in a single-sourcing system. Redesigned and reorganized documents.
• Interviewed subject matter experts to collect technical information for an Installation Guide, a User Guide, and a Glossary.

Confidential, Germantown, Maryland

Senior Technical Writer

Responsibilities:

• Gathered information, interviewed content experts and software developers, and researched software features.
• Authored end-user documentation for aircraft route planning software application with Microsoft Office, Adobe Acrobat, FrameMaker, RoboHelp, and ForeHelp.
• Evaluated usability of current product and recommended alternate interface designs to meet requirements and specifications.
• Updated Web-based marketing materials.

Confidential, Herndon, Virginia

Senior Information Developer

Responsibilities:

• Authored HTML Help, WinHelp, and HTML online Help.
• Wrote Readme and release notes for product release.
• Gathered information, researched software and hardware, and wrote end user software documentation for report retrieval and document management software.
• Created a short format user's guide for an intranet web application and CD insert installation guide.
• Wrote user and administrative manual for AS/400 server software.

Confidential, Rockville, Maryland

Technical Writer

Responsibilities:

• Wrote user's guides, Readme files, and updated and maintained Web site using Microsoft FrontPage 98.
• Created user's guides for accounting software and custom development projects in Visual Basic.
• Edited and proofread proposals, web site content, and reproduced our documents and software media for clients.

Confidential, Fairfax, Virginia

Junior Technical Writer

Responsibilities:

• Wrote and maintained life-cycle software documentation and user manuals for a Confidential software system.
• Trained data entry staff on HUD software application and business process. Edited existing documentation.