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Senior Technical Writer Resume

Philadelphia, PA

Professional Summary:
Experienced and professional project manager, technical writer and trainer that is self motivated, enthusiastic, detail-oriented, deadline driven with a positive attitude. Able to support senior level management across all industries. Excellent communication skills as well as strong computer literacy.

Computer Skills:
Act, Adobe Suite (Dreamweaver, Illustrator, Photoshop, Premiere), Microsoft Office Suite Products (Access, Excel, FrontPage, Outlook, PowerPoint, Project, Publisher, Sharepoint Portal Server, Visio, Word), Quark Express, Remedy, Robohelp

Excellent Writing / Management Skills:

  • Excellent project manager, writer, copywriter, proofreader, editor, researcher, interviewer
  • Excellent desktop support and documentation skills
  • Communicates effectively both verbally and in writing; proficient in business presentations / public speaking
  • Performs staff, client and product training
  • Manages vendors and consultants; customer relationship / service skills, both internally and externally
  • Manages/ negotiates procurement projects, RFP, capital projects, service / maintenance contracts
  • Manages project deliverables, scope, expectations, risks, change control and problem resolution
  • Prepares clear, technical, accurate and detailed documents, reports and correspondence
  • Negotiates and drafts complex documents
  • Analyzes data and reports and can make solid recommendations
  • Learns and understands local laws, rules and regulations
  • Works in stressful situations with rigorous time constraints
  • Creates and maintains files, records and lists; good organizational skills
  • Works independently and process multiple projects, prioritizes workflow and manage budgets
  • Proficient in Microsoft Office Suite skills and has the ability to quickly learn new software programs

Work Experience:

Confidential,Philadelphia, PA 2/2009 - Present
Project Manager / Senior Technical Writer
Writer, project manager, copywriter, ghostwriter, proofreader, editor, researcher
Projects: business documentation, books, articles, presentations, reports, web content, brochures, scripts, manuals

Confidential,King of Prussia, PA 12/1999 – 2/2009

Project Manager / Senior Technical Writer

  • Technical writer: development of executive, proprietary corporate applications, telecommunications, customer service
  • and Information Technology documentation- RFP, SOP policy, procedure and security manuals, end-user
  • application training manuals, logos, graphics, forms, installation instructions, operations, disaster recovery
  • documentation
  • Corporate-wide intranet communications manager: development, content management and maintenance
  • Special projects management; business continuity management
  • Project, real estate and procurement manager for 400+ permanent & temp sales offices including 3 corporate
  • headquarters, data center moves and consolidations, office & lobby build-outs: design/planning/construction
  • management, fulfillment: furniture, audio-visual, IT equipment installation, cabling, telecommunications; budget /
  • inventory / purchasing management, vendor /contractor / interior designer manager, janitorial, maintenance
  • services (HVAC, electrical, plumbing, landscaping, exterior generators), mailroom, cafeteria / food services, plants,
  • signage, etc.
  • Staff policy and compliance planning / management; staff management and development
  • Office security systems management
  • Emergency / crisis / disaster action planning, training, management

Freelance Experiences:

  • Stockmarketdummy.com, Stock Market web content management
  • IEMC Environmental Group, Corporate communications: letters, brochures, newsletters
  • Philadelphia New Observer, Monthly computer “how to” articles
  • Kids Quarterly, Computer Wiz Kid column: “how to” articles
  • Imprints Unlimited, Book / print production editor, copywriter, proofreader, project manager
  • PBS, ABC, CBS, NBC-TV, Broadcast Engineering & Production (15 years experience)

Education:

  • Learning Tree International, Project Management

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