Technical Writer Resume Chantilly, VA - Hire IT People

SUMMARY:

College graduate with 4 years of experience as a technical writer with 2 years of professional experience as cross functional business analyst/technical writer writing documentation and elicitation techniques in order to help create user stories and end - user documentation with software development teams.

CORE COMPETENCIES:

Java SQL SharePoint Linux Windows 2000, XP, VISTA, 10 Microsoft Office Suite (Visio, Word, PowerPoint, Excel, Outlook, Access) Microsoft Project Agile and Waterfall SDLC methodologies JIRA HTML/XML/CSS TOGAF ITIL

PROFESSIONAL EXPERIENCE:

Confidential, Chantilly, VA

Technical Writer

Responsibilities:

Worked in Agile environment that utilized two week sprints in software development environment, where 10 teams worked on 90 apps simultaneously for our client the Confidential administration.
Worked in Agile environment where we worked in teams in 2 week sprints to accomplish tasks.
Created user guide documents for different applications being worked on.
Reviewed technical documents created by developers.
Edited documents directly from VA wiki pages.
Updated JIRA tasks on MAE JIRA page.
Attended daily standups with BA’s and several other teams that I worked closely with.
Worked with project managers to create high-level documentation.
Updated manual/automation test scripts and performed gap analysis on them.
Worked with BA’s to handle various documentation tasks such as RSD’s, RTM’s, VDD’s, intake forms, 508 compliance forms, etc.

Confidential, Baltimore, MD

Technical Writer/ Business Analyst

Responsibilities:

Enhance network and social media strategy and operations of the current system.
Performed duties that included creating documentation such as SOP, user manuals, user guides, and use case diagrams.
Performed gap analysis to identify risks and determine requirements.
Worked using Waterfall SDLC methodology to produce documents in 2-3 week sprints.
Reviewed and edited BRD in team with team of other business analysts, project managers, technical writers, testers, and developers.

Confidential, Silver Spring, MD

Technical Writer Intern

Responsibilities:

Worked with the head of the IT department and several other members performing various tasks.
Created documentation for user manuals, booklets, and other end-user documentation.
Ensure that all the technology and networks were functioning properly, so that employees could perform daily operations throughout their offices.
Performed smoke/UAT testing for quality assurance purposes.
Assisted in the creation of manual and automation software testers to write test scenarios, and test cases.

Confidential, College Park, Maryland

Cashier/ Deli Worker

Responsibilities:

Performed cashier duties handling the store money and worked in the deli preparing food orders for customers with limited staff.
I learned to deal with customers in a respectful manner and work efficiently with small teams.

Confidential, Silver Spring, Maryland

Cashier

Responsibilities:

Summer training program for students which taught members about proper workplace etiquette and how to conduct yourself professionally.

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Technical Writer Resume

Chantilly, VA

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