Sr. Technical Writer Resume Washington, D.C. - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Sr. Technical Writer

Confidential, Washington, D.C.

Responsibilities:

Collaborate with Branch Chief of Implementation and Technical Documentation regarding progress, scope changes, and opportunities for improvement.
Work with various subject matter experts (technical leads and government officials) to develop a deep understanding of product business flow/logic and information related statutes, policies, and procedures.
Provide scrum masters with sprint backlog recommendations, as it relates to documentation.
Provide leadership to teammates and represent client interests to the documentation team, which also includes training writers new to software/Agile.
Manage and maintain various project management artifacts on Confluence, Jira, Connections, and SharePoint 2013.
Utilize topic - based authoring and Information Mapping® techniques to develop and deliver end-user technical documents (i.e., online Help systems, standard operating procedures, user manuals, and so on).
Success: Transitioned the documentation development process from Waterfall to Agile and increased quality by implementing repeatable procedures, templates, and standards.

Policy and Procedure Analyst & Writer

Confidential, Los Angeles, CA

Responsibilities:

Collaborated with stakeholders and product owners to regarding documentation requirements and final deliverables.
Wrote, edited, and managed various types of internal documents, such as policy, program, and standard operating procedures using a Content Management System (CMS) for Risk Management, Disaster Recovery, and Change Management initiatives.
Wrote, edited, and managed various types of staffing information products, such as online Help, workbooks, and training content using a Learning Management System (LMS) for onboarding new credit union staff members and certifying existing staff members.
Applied the ADDIE model to develop end-user training materials.
Designed, wrote, and edited internal communications and copy on internal and external websites.

Sr. Communication Writer

Confidential, Los Angeles, CA

Responsibilities:

Wrote, edited, and managed various types of customer-facing technical documents, such as user manuals, workbooks, online Help systems, news releases, and white papers.
Wrote, edited, and managed various types of internal documents, such as policy, program, and standard operating procedures.
Updated and migrated legacy content to an online Help system.
Designed wrote training material (i.e., workbooks and job aids) intended for external power users and train the trainer.
Proofed, edited, and revised existing communications and documents for completeness, accuracy, and usability, as required.
Designed, wrote, and edited internal communications and copy on internal and external websites.

Sr. Technical Writer

Confidential, Los Angeles, CA

Responsibilities:

Interviewed stakeholders and product owners from various law firms to identify document requirements intended for analysis and planning for the company’s flagship product, ProLaw.
Wrote, edited, and revised, as required, the ProLaw online Help system and various training materials, such as job aids and workbooks.
Wrote copy and designed graphics for the company’s external website: elite.com.

Technical Writer

Confidential, LA, CA

Responsibilities:

Interviewed stakeholders and product owners from various department and U.S. Army Compliance committees to identify document requirements intended for analysis and planning for battle ready communications systems.
Wrote, edited, and managed various types of customer-facing technical documents, such as online Help systems, user manuals, workbooks, and training aids.

Technical Writer

Confidential, Los Angeles, CA

Responsibilities:

Wrote and revised a client-facing documentation, such as online Help systems, user manuals, and training materials.
Designed, wrote, and edited internal communications/MARCOM, such as newsletters and news releases.
Applied the ADDIE model to develop end-user training materials.